Broken Wave knife tip. This is not the first time I've received exceptional warranty service from Whitby & Co, having several Leatherman tools. Broke the end off the straight blade. Posted on Fri... See more
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See what reviewers are saying
Had my Leatherman bond for 24 years plus, my file snapped off, sent to Whitby and co, asking for a repair if possible. Brand new bond arrived via RM this morning what amazing and outstanding customer... See more
Bought Whitby Survival Axe for my son's birthday. He has carried and used it on every opportunity. He was recently cutting sticks for a small camp fire when a chunk broke out of the cutting edge... See more
Thank you so much to Angela and the team for the most exceptional service. If I could give six stars I certainly would. I have just had the very best customer service that I have ever experienced an... See more
Company details
Information provided by various external sources
Whitby and Co offer the latest and best outdoor accessory products, supplied by the world's finest International outdoor equipment and accessory brands. Leatherman, Klean Kanteen, Opinel, Buck Knives, and so much more!
Contact info
Aynam Mills, Canal Head N, Kendal, LA9 7BY, Kendal, United Kingdom
- 01539 721032
- sales@whitbyandco.co.uk
- whitbyandco.co.uk
4.7
Excellent
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fantastic company
Fantastic company. I consider myself not to be the typical person buying knives but wanted to pick up a few for use around the house. Whitby & co had everything I wanted in stock at great prices and got them to my front door with minimal hassle. Highly recommended.
March 17, 2021
Unprompted review
I absolutely couldn't be without my…
I absolutely couldn't be without my leatherman. I use it everyday and have done for the past 11 years so I was so disappointed when after years of heavy use one side of the plier jaws eventually sheared off. I filled out a returns form and after only a week (which felt like months) I received an updated model in the post. I can't recommend this company or their products highly enough. This is the 3rd leatherman multitool I have owned (first one I replaced with a higher spec some 30 years ago, and the old one is still going strong, and the second one I lost) and I am a lifelong user of their tools and have purchased many others as gifts for friends and family.
March 7, 2021
Unprompted review
Leatherman Warranty
Have had my Leatherman Charge replaced twice over the last five years without any hassle at all.
It is a well made tool that gets used and abused all the time, so the 25 year warranty is great to have.
Warranty procedure is straight forward, but you do need to print out a claim form.
January 28, 2021
Unprompted review
Leatherman Warranty
Leatherman Warranty
Second to none!! sent mine in due to pliers snapped replacement sent by return of post!! Fantastic service fantastic kit!
January 14, 2021
Unprompted review
Avoid this firm !
Received a damaged Utility tool , company refused to initially collect for an exchange then a collection request was ignored leading to legal action. Like the previous reviewer they seem to Completely ignore requests when suits.
They also seem a little aggressive and arrogant in their communications since - and what company these days do not offer courier collections? Strange setup .. avoid them or you may end up having to take legal action like me
September 13, 2020
Unprompted review
I wrote a complaint regarding my Klean Kanteen flask
I wrote a complaint regarding my purchase of a Klean Kanteen flask and got no response. The flask ceased to insulate after a slight knock to the lid and therefore became useless after very little use
January 18, 2020
Unprompted review
Great service
I've bought quite a bit of kit from Whitby & the service is top quality . Fast delivery & all enquiries are answered in a friendly & professional way .
September 28, 2017
Unprompted review
Reply from Whitby & Co
Thank you, Chris.
We're so happy to hear that!
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