White & Company PLC - Plymouth Reviews 

Very professional, courteous and helpful.

From the quote with Kate and Sarah in the office, communication was really good and everything was efficient. They responded quickly to emails/calls.

The removal guys took care with my carpets and moving my furniture. Shout out to Alan and Kyle who also delivered my furniture, and also to Steff, Harry and Dave.

White and Company were very good throughout the process. From the initial quote, to communicating prior to moving, to the packing and moving us out. Staff very helpful and supportive when our plans changed. Removal guys (Bryan, Stefan and Harry) professional, efficient and personable. Would recommend them.

Very conscientious and professional team, worked extremely hard and were a pleasure to have around on both days but in particular on a stressful moving day. Thank you Phil, Dan and Stefan.

Very positive experience and cannot fault in any way whatsoever. The full packing service was great and only 1 little chip on a fruit bowl I was going to throw away.
It ran into 3 days but delighted with service.
Well done Barry and the 2 men who took 60+ large boxes up to the second floor.

the 2 guys were so helpfull nothing was to much trouble .they worked with us not just get it off the truck and leave .
we moved from plymouth to scotland so they had a long journey back ,but didnt rush us
would recomened them to everyone .

Great movers, very professional and careful!

Excellent move. The men were very helpful and efficient.

Excellent service by the 3 guys. Were careful with delicate furniture and we made the move in timely fashion. Would recommend.

Courteous, friendly and efficient. Excellent.

Brian and the team were exceptional. They worked so hard and I’d happily recommend to anyone moving home.

WOW !!! From the beginning of my removal process ( assessment and quote) through to the date of removal, it remained professional, with friendly advice from the office.
What an amazing team of guys I had to help me with my removals.
Dan Skinner, Steve Lane and Stefan Hugo were both professional and efficient in caring for my belongings.
They were friendly, cheerful and very helpful.
They carefully wrapped and protected the necessary furniture.
My furniture was off to storage for a while, whereby I was reassured it would be cared for.
I couldn’t have asked for more!!!

the guys turned up on time to our cornwall bungalow, they cleared the house and took good care of all the property they moved..

the guys then followed me to the new house, had a drink from my wife then put everything where we wanted. the guys then went over and above to help shuffle and sort furniture positioning for my wife with a smile.

amazing guys, tidy, efficient, friendly and extremely helpful.

white & company should be proud of this team, top guys! thank you chaps 👍

Really helpful, flexible company, with friendly professional staff who carefully handled my belongings. Thanks

Willing to compromise, which is very important when you move and pack things up. Friendly and helpful guys.
Thank you.

Steve, Nick & Barry were great. They helped me get all the boxes in the right place, safely unpacked and positioned our piano, coffee table and v large TV. Thanks very much for the excellent service.

Removal men arrived on time, made sure the carpets were covered. Helped with the final packing of pictures etc and the moveinto the new house went smoothly despite some problems with parking and unloading.
Helpful, friendly and professional throughout.

This may be a lengthy review but please read it.

We paid White and Company to move our belongings from our existing house into their storage facility and then onto our new house a few weeks later. Also paid them a further £390 for their insurance to provide cover for both our moves and also for their storage period.

We decided to pack and box our own possessions given that the reviews of White and Co’s packing service had not been particularly complimentary; small items were carefully wrapped and placed using bubble wrap in storage boxes that White and Co provided and larger items of furniture were protected in multi-layer bubble wrap and then covered with a layer of thick packing grade cardboard and duct tape.

Upon delivery of our belongings we discovered that ten items, primarily furniture, but also including an expensive Bose hi-fi speaker which appeared to have been dropped, had been damaged.

After numerous chasing emails to them and finally after waiting nearly three months, we were informed that due to the fact that we had carried out our own packing, our belongings, albeit with the exception of a couple of items that White and Co themselves had placed within plastic bags, we were not actually insured against the damage!

They referred us to their small print contained within a page of thirty four specific insurance clauses which had been sent to us as part of sixteen pages of contradictory contract documentation and which stated that our belongings were only ever actually insured if one of their vehicles was involved in an accident or overturned!!!

White and Co had therefore taken our £390 knowing full well that our entire possessions were never actually covered for things such as basic damage, theft, flood, fire etc, (ie all of the risks that one might want to actually insure against), at any time during our moves or whilst in their storage facility.

We therefore took them to court for breach of contract and their failure to meet their contractual obligations as a ‘supposed’ professional removals company to use care and diligence to carefully move and store our belongings. Unfortunately, although we settled our claim, after taking into account the court fees, our settlement only covered a fraction of the replacement cost of the damaged items!

The basis of White and Company’s defence in court was effectively that the items that were damaged, were done so prior to our wrapping / packing and we had covered up this damage in order to claim against their insurance!

The moral of the story. Firstly, based upon our experience, we would suggest employing someone else; any company that can manage to damage ten items clearly can’t be that diligent or professional!

Secondly, if despite this review you really do feel the need to use this company, irrespective of whether they pack your belongings or you pack them yourself, make sure that you have agreed the condition of everything with them before anything is covered up.

Finally, if you do decide to pack yourself, their insurance is pretty much worthless, so use an independent company to ensure you have adequate cover.

I would just conclude by saying that even after the court settlement, the manager from White and Co who attended court could not even bring himself to offer any semblance of an apology, but chose instead to major upon how much time he had lost and how far he’d had to travel to attend court! Perhaps his company should have provided a better service in the first place!

Make up your own mind, but you have been warned!!!

Kyle, Al and Harry were just superb over the 4 days they handled our removals! Extremely professional, very efficient and friendly. Turned up promptly and worked very hard to pack our house ready for the big move to Australia. The Foreman Kyle was just brilliant. We just could not have asked for a better service- thank you!