While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

White Chew (whitechew.com) is an average e-shop. While they used to be reliable, they've now moved sales to Snuscore, which has caused delivery delays for some. Pick-up orders have been inconsistent,... See more

Rated 5 out of 5 stars

Fast delivery, came neatly packaged (Riga). Great choice of products for lower price than your generic gas station or tobacco shop offers

Rated 4 out of 5 stars

Reviews on website don't work, and doesn't answer emails, but received the product as I ordered it and it was fast and nice. EDIT: They answer on e-mails - I sent them a technical bug, delay possib... See more

Rated 3 out of 5 stars

Maybe this is my fault but with every order I buy something that I don’t want. I filter out all nicotine pouches, everything tobacco free, and something still comes with tobacco or the pouches are bro... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

The largest distributor of nicotine pouches in the Baltics.


Contact info

3.7

Average

TrustScore 3.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

White Chew (whitechew.com) is an…

White Chew (whitechew.com) is an average e-shop. While they used to be reliable, they've now moved sales to Snuscore, which has caused delivery delays for some. Pick-up orders have been inconsistent, with wait times varying greatly. The website has some technical issues, but their products are overall decent when fresh. Just don’t expect a perfect experience every time.

February 1, 2025
Unprompted review
Rated 2 out of 5 stars

Overpricing

The store has doubled the price of snus, which feels unfair and disappointing. Other stores keep prices reasonable, but here it seems like profit is prioritized over customers.

December 26, 2024
Unprompted review
Rated 1 out of 5 stars

Not a good choice of e-shop

Not a good choice of e-shop

Since 01/03/23 they stopped selling online and pass it through Snuscore. I have never had any issues with their deliveries, but as a first experience with this Snuscore i am disappointed and will never order again through them. they announced 2-4 working days delivery but did not receive my goods yet! i could have taken a bus and went to Latvia to just buy the snus and came back in stead!

March 8, 2023
Unprompted review
White Chew logo

Reply from White Chew

Hello, Mohamed!
We are very sorry to hear that there has been a delay in the delivery of your order. We trust that the snuscore customer service will help you resolve the situation as soon as possible.
With regards,
WhiteChew team

Rated 2 out of 5 stars

One box was ruined

One box was ruined. Sent email with photos to Whitechew - no reply. Not buying from here anymore.

December 28, 2022
White Chew logo

Reply from White Chew

Hello, Giedrius!
We are so sorry for the slow response. It seems your message got lost in our inbox over the holidays. We have taken note of your claim and replied to your email to find the best solution to solve the issue. Please get in touch with us back so we can work out the unpleasant experience.
Again, please accept our sincere apologies for the delay and the experience that was not up to par with what you expected.

With regards,
WhiteChew team

Rated 4 out of 5 stars

The service is great

The service is great, plenty of choices and good prices. Unfortunately it's a lottery with the products. Have to be lucky to get a fresh box that doesn't have completely dry nicotine pouches.

November 28, 2022
Rated 4 out of 5 stars

Reviews on website don't work

Reviews on website don't work, and doesn't answer emails, but received the product as I ordered it and it was fast and nice.

EDIT: They answer on e-mails - I sent them a technical bug, delay possibly was due to the time they needed it fix it. :)

October 12, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look