White Horse PC Reviews 221

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

A slightly strange positive review, in that I wasn't able to take a tenancy after referencing, and I did have what might be fairly described as a disagreement over the next steps after that. What... See more

Company replied

Rated 1 out of 5 stars

They will throw any house mates into the home without considering the current house mates.They are awful at dealing with complaints even when it comes to serious matters.They just want your money and... See more

Company replied

Rated 4 out of 5 stars

The room was lovely—clean, comfortable, and very well presented. Any issues I had were dealt with quickly and efficiently, which was really appreciated. The only minor downsides were that parking coul... See more

Company replied

Rated 5 out of 5 stars

I've lived in properties managed by White Horse for the past two years. Can't fault their service at all, always very personable and they take the time to get to know you, as well as dealing with any... See more

Company details

  1. Real Estate Agency
  2. Property Maintenance
  3. Property Management Company

Written by the company

White Horse Property Consultants; we provide expert property management & lettings in Berkshire and the surrounding areas


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

221 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very Responsive

They reply to all my questions , Concerns on time . Very kind staffs they got

October 23, 2024
Unprompted review
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Reply from White Horse PC

Good morning,
Thank you very much for your feedback, we’re so pleased you enjoyed your move-in experience.

We hope you’ve settled in ok.

Many thanks
Kevin

Rated 5 out of 5 stars

Best and Simple

The best and quickest service there is. The room is absolutely beautiful and also what comes along with it. Jasmin is so friendly and helpful. The whole process for referencing and check in was so quick. It's a smooth experience. Very much recommended

October 6, 2024
Unprompted review
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Reply from White Horse PC

Good afternoon Aneesh,
Thank you very much for your kind words. It’s very much appreciated.

We’re so pleased you’ve been happy with our service and we really look forward to your stay with us.

Many thanks
Kevin

Rated 5 out of 5 stars

Recently we had a cooperation with…

Recently we had a cooperation with White Horse PC.
The people they are very professional, helpful, friendly with excellent customer service.
We are very happy and we highly recommend.
A huge Bravo to Dean personally and his team. 🙏🙏

August 1, 2024
Unprompted review
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Reply from White Horse PC

Good morning,
Thank you very much for your kind words, we hope you're settling in ok.

Many thanks
Kevin

Rated 4 out of 5 stars

Responsive and super friendly service

Jasmin was so helpful, she acted promptly with the fact I needed a quick turnaround (2 days). She went above and beyond to help me virtually view the property and secure it.

Very happy with the service received. Even when there were teething issues once I moved in, Jasmin did her up most to fix them in a timely manner.

Would definitely recommend.

July 4, 2024
Unprompted review
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Reply from White Horse PC

Good morning,
Thank you very much for your ovally feedback, we're so pleased you've been happy with the service received so far.

We look forward to you staying with us and if there is anything you need you know where we are.

Many thanks
Kevin

Rated 5 out of 5 stars

Jasmine is always on time and I love…

Jasmine is always on time and I love how she works and also how she welcomes her guest she’s has done a good job

June 30, 2024
Unprompted review
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Reply from White Horse PC

Good morning,
Thank you very much for your lovely feedback, we hope you're settling in OK.

Many thanks
Kevin

Rated 3 out of 5 stars

Jasmin has been great and wonderfully…

Jasmin has been great and wonderfully professional since I came into contact with her during my room search and I'm really grateful. Finally she got a room for me which I really appreciate. Great property, good environment, nice room but the shower 🚿 is my problem, I'm not comfortable with it at all. There is no handle which makes it difficult to use, and since the shower head is at the top, the water often gets in my hair of which I'm not comfortable with it. If there can be possible adjustment, that would be great. Thank you.

June 26, 2024
Unprompted review
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Reply from White Horse PC

Good morning,
Thank you very much for your feedback.

We're so pleased that you have been happy with the service provided.

We are however a little disappointed with the three star review given that the shower would have been visible in any videos we shared with you and of course was there when you viewed the property in person.

We also note that no mention of the shower has been made on your house group chat.

These showers are designed to conceal all of the usual pipework and have been in place for several years without issue or complaint. I'm afraid the landlord won't be changing them.

We hope you enjoy your stay with us.

Many thanks
Kevin

Rated 5 out of 5 stars

Jasmine is so professional

Jasmine has been incredibly professional and amazing since I have been in contact with her trying to find a room to rent. She has always been in contact with me even if a room unfortunately went to a tenant. What surprised me the most , was Jasmine informed me that there was a current tenant living in the house at the time but gave their months notice and asked if I would like to view it and put a deposit down. Of course I did within a heart beat when the tenant moved out the property. She has been nothing but amazing and I’m very grateful. Communication has been out of this world. I’m moving in today to one of their properties which I am looking forward to and also meeting my new house mates!

May 17, 2024
Unprompted review
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Reply from White Horse PC

Hi Holly,
Thank you very much for your wonderful feedback, we're so pleased you've been happy with the service so far.

We hope you're settling into your new home well and look forward to having you stay with us.

Many thanks
Kevin

Rated 4 out of 5 stars

Great property,great environment,great…

Great property,great environment,great room but my only problem here is the poor connection of the WiFi. Stronger ones needs to be installed. Thanks

June 18, 2024
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Reply from White Horse PC

Good evening,
Thank you very much for your wonderful review, we’re so pleased you’re happy with your room and the property in general.

We’re sorry you haven’t found the wifi very good in your room. Have you reported this through your house group chat as I don’t recall having seen it.

We will have a chat with the owner and see what package they are on and if necessary we can provide you with a wifi booster for your room to help improve the signal.

Many thanks
Kevin

Rated 5 out of 5 stars

White Horse PC

I had a fantastic experience renting a room through White Horse PC for six months. The process was smooth, and the team was professional and responsive. The property was well-maintained, and any minor issues were addressed. I highly recommend White Horse PC for anyone looking for a reliable and hassle-free letting agent.

November 1, 2023
Unprompted review
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Reply from White Horse PC

Hi Dominik,
Thank you very much for your lovely feedback, it was such a shame to see you leave.

We wish you all the success and happiness for the future.

Many thanks
Kevin

Rated 5 out of 5 stars

Dean has been very helpful throughout…

Dean has been very helpful throughout the process and the team was very helpful as there was no delays …I’m glad to be a part of this wonderful team …Thank you so much

May 8, 2024
Unprompted review
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Reply from White Horse PC

Hi Henrietta
Thank you very much for your lovely feedback, we're so pleased you've been happy with the process so far.

We look forward to welcoming you into your new home soon.

Best wishes,
Kevin

Rated 5 out of 5 stars

The best rentals company I've ever used

White Horse PC are the best rentals company I've ever used. In the rentals market, it is pretty widely-known that if you report an issue, you might have to wait weeks or months for it to be resolved, and in some cases, it won't be resolved at all. Well not with White Horse. White Horse were always super quick to resolve anything and everything, no matter how big or small it was. Just one example is: over the Christmas period, we had the misfortune of having our washing machine and our (separate) dryer break down. White Horse went above and beyond and out of their way during the Christmas break to order and install a new washing machine and dryer. This is just one example of the incredible service that White Horse provided to us tenants at Kensington Road. The team have always been friendly, respectful, and responsive, and they made my stay at the house extremely warm, welcome, and pleasant. Thank you.

April 30, 2024
Unprompted review
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Reply from White Horse PC

Hi George,
Thank you very much for your wonderful feedback.

We're so pleased you were happy with your stay and wish you all the very best for the future.

Many thanks
Kevin

Rated 5 out of 5 stars

Overall Service

Dean and Kevin have been most helpful to me throughout my stay at white horse property. From the day i made an enquiry about a property till this date always have been just a call away.

On top of that White Horse Properties have excellent facilities in their properties which makes daily life routine for a working professional so much stress free.

I would personally recommend White Horse Property services to anyone looking to rent.

Thanks to the White Horse Team.

Harsh

May 1, 2024
Unprompted review
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Reply from White Horse PC

Good morning Harsh,
Thank you very much for your lovely feedback, I'm so pleased you're happy with our service.

We hope you and your wife are settling in OK.

Many thanks
Kevin

Rated 5 out of 5 stars

I would like to thank Whitehorse PC as…

I would like to thank Whitehorse PC as they made the whole process so easy and were very accomodating. I can honestly recommend them knowing people would be in great hands
Lee

April 1, 2024
Unprompted review
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Reply from White Horse PC

Hi Lee,
Thank you very much for your kind review, I'm so pleased you found the move in process stress free.

We hope you're settling in OK.

Many thanks
Kevin

Rated 5 out of 5 stars

AMAZING

Staff are super friendly, make the journey so smooth and enjoy every encounter with them!

April 5, 2023
Unprompted review
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Reply from White Horse PC

Hi Matthew,
Thank you very much for your kind feedback.

Many thanks
Kevin

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service: Responsive, efficient and extremely positive attitude towards tenants. The premises are well maintained, and frankly you couldn't ask for more. These people (White Horse PC) really take their service to heart. When dealing with them, you automatically feel valued.

March 14, 2024
Unprompted review
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Reply from White Horse PC

Good evening,
Thank you very much for your wonderful feedback.

We’re so pleased you’re happy in your home and have settled in ok.

Many thanks
Kevin

Rated 5 out of 5 stars

One stop place with professional people,White Horse

Dean and team keep up the good work you made me feel at home, how they work and all follow-ups until you are home and safe.Thank you Dean and keep up the good work.

February 16, 2024
Unprompted review
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Reply from White Horse PC

Hi Blessing,
Thank you very much for your feedback, we hope you're settling in ok.

Many thanks
Kevin

Rated 5 out of 5 stars

Exceptional service!

Good company real people with amazing properties in their portfolio.

Is much easier to deal with them than the lettings agents.

I’m not sure I would rent through anyone else after the experience I have had with them. I would fully recommend using this company and will be again in the future.

February 27, 2024
Unprompted review
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Reply from White Horse PC

Hi Christy,
Thank you very much for your wonderful feedback, we're so pleased you've been happy with your stay.

On behalf of the team I would like to wish you all the very bets for the future.

Kevin.

Rated 5 out of 5 stars

Five stars

Dean has made the whole process so smooth for me and worry free! I cannot fault his kindness and professionalism from start to finish! Thank you!

February 27, 2024
Unprompted review
White Horse PC logo

Reply from White Horse PC

Hi Brielle,
Thank you very much for your kind feedback, we hope you're settling in ok.

Many thanks
Kevin

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