Whitmore's Timber Reviews 12

Really helpful, nothing too much trouble, and a quick professional service.Bought off this company three times ,wouldn't hesitate

Smooth service - ordered some wood carving Lime of various sizes - excellent price came well packaged would buy from them again very impressed.

My first experience with Whitmore's Timber is one of simplistic pleasure.
Many thanks to Ashley for assisting me online, processing and shipping my order promptly ( And many thanks to his colleagues who assisted)
The timber I ordered arrived as described on the website and no damage/cracked wood.
Very pleased with the service I received and would highly recommend as I will most certainly purchase from these guys again.
Thank you again!!!

Always great service from Elliot and Simon. Very friendly friendly and helpful.balways lots of advice for a relative novice

What a fantastic improvement. A great choice of different woods at reasonable prices and good quality.
Great service from Elliot,
Well done Whitmores, look forward to the more exotic timbers.
Will be visiting again soon

Very good service I must say Eliot sorted me some fantastic oak shelves
Really would recommend to all
Many thanks
Allan jackson

I recently bought a lovely piece of Oak for my fire place, Simon who runs the shop was extremely helpful and knowledgeable. Very impressed.

How not to run a business. This is my second visit to the Leicester site and my last. The first time I went to see the advertised woodworking shop. Not much stock to choose from and prices a bit high. As I live only 20 mins away I went today to buy some beech to make a woodworking table as last time they had some 2.5x2.5 inch which would have joined up nice. Also wanted some bowl blanks. Got there and signed in. Told to wait in my car whilst they got some one. 25 minutes later still waiting so went back to gate house and told they could not find the person to take me in. So no sale for them and no wood for me. Will not be going back.

I wished to order a large quantity of exotic timber, going on their website I found an esales email address, sent an email 5/9/20 no reply so followed up with further request 10/9/20 still no response rang them on 11th to see if they had received my email to be told they don't even use the esales email address, so why the heck is it on the website, given the email of a sales assistant, sent email with cutting list on 11th on the 14th sent another email politely asking if they had managed to look at it as I was hoping to begin my project in a week or so, the reply I got astonished me in its brevity this is what I received (Regret cannot offer) no dear sir just the message with Just Regards and the salesman's first name. I found another company that I cannot praise enough.
Update:- the salesman has replied to an email I sent in response saying the shop is closed until sometime before the end of October "hopefully" due to Covid, nothing on their website saying this, and the person who answered the phone didn't tell me,

If you are thinking about working here DON'T. The managers do not take complaints from their staff seriously. It doesn't help that often working conditions are extremely hostile, bullying is allowed to take place and the HR department is useless. Worst of all male workers are allowed to get away with making disgusting and disturbing comments to the younger staff. Avoid this place, choose to work in an environment that is welcoming, friendly and most of all, cares about their staff!!

Terrible service, order was late with no communication and the goods that were delivered were in very poor condition. Had to pay my contractor extra money to make the skirting board right.

They have refused any form of compensation and I will never use again.

Previously bought some goods from UK Oakdoors (see separate review) and had no end of problems, damaged goods, rubbish service and practically called a liar! I found Whitmore's and what a breath of fresh air! Good old fashioned, caring service. I explained my dilemma; in that I needed the goods before Tuesday next week (with Monday a Bank Holiday) and that I had been badly let down by their competitor. Without my asking, the representative said he would send out today and upgrade to a Saturday delivery at no extra cost! Highly recommended and I'm sure the goods will be up to scratch.