Who Gives A Crap Reviews 3,188

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are satisfied with the product, often highlighting its quality, durability, and the attractive packaging. People also appreciate the ease of the ordering process and the company's ethical stance. Many customers also praise the responsiveness and helpfulness of the customer service team, noting quick resolutions to issues. However, some people were dissatisfied with the quality of the product, describing it as scratchy, thin, or prone to clogging drains. Delivery service is a frequent point of concern, with some customers experiencing lost or damaged parcels, incorrect deliveries, or issues with specific couriers. There are also mentions of problems with order accuracy, such as receiving the wrong items or issues with subscriptions and refunds.

What people talk about most

Product

Reviewers mention positive feedback about the product, frequently praising the quality of the toilet paper,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the high quality, strength, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping times, with... See more

Order

Consumers find order experiences to be ambiguous. While some customers report quick order arrivals and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the excellent and prompt... See more

Based on these reviews

Rated 4 out of 5 stars

Great customer service. First order sent via Evri went M.I.A after several emails with both Evri & WGAC Carl & Garcia, arranged for a replacement box to be sent for when we got back from our time... See more

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Rated 5 out of 5 stars

Ordering process of easy, great to see 50% of profits going to worthwhile causes around the globe. Delivery is always quicker than expected. Toilet rolls are brilliant lasts a lot longer and lov... See more

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Rated 5 out of 5 stars

I really appreciate your assistance! We have been using your toilet paper for over 6 years now. Who Gives a Crap gained a loyal customer during covid when TP was scarce and being hoarded, you made... See more

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Rated 5 out of 5 stars

Who Gives A Crap is an INCREDIBLE company, making a huge difference in the world! No idea how it doesn't have 5 stars consistently here ? First, the toilet paper is just awesome - strong but gentle.... See more

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Rated 1 out of 5 stars

I have no idea why everyone raves about this toilet paper; it is the most scratchy, most uncomfortable TP I’ve ever used. So glad I moved out of the share house where it was basically enforced, trash... See more

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Rated 5 out of 5 stars

We have been subscribing for a while now: loo paper and compostable foods scrap bags. The loo paper is pretty good, better than many supermarket brands and better than a competitor we tried.. The foo... See more

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Rated 5 out of 5 stars

Absolutely love WGAC. Having lots of fun with the Where’s The Loo Limited Edition. DPD delivered to the wrong address but Gracia in the Customer Happiness Team sorted everthing out brilliantly for u... See more

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Rated 5 out of 5 stars

I recently ordered two boxes of the "Where's the Loo" loo rolls and opted for the free delivery by Evri. The first box arrived after just a couple of days, so I contacted WGAC customer services who su... See more

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Rated 1 out of 5 stars

The loo roll looks attractive in the packaging but that is the only plus point in my opinion. It is not the softest by any means but the worst part is what it did to our toilet/drains. Soon after we s... See more

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Rated 1 out of 5 stars

Customer service is nonexistent. Firstly the box was delivered soaked through, so the bottom layer of TP was unusable. I reached out to WGAC and have been ignored. Secondly is the quality of the paper... See more

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Rated 5 out of 5 stars

I find the quality of paper is good, strong & comfortable. I believe it lasts a lot longer than a normal high street brand - I box of 36 has lasted almost 5 months for a family of 3 which recent h... See more

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Rated 5 out of 5 stars

I like everything about this company really. Never run out of toilet paper again! Good quality (bamboo), good packaging and grandson loves to build towers with them 😆 The company responds quickly to... See more

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Rated 1 out of 5 stars

Probably the worst toilet tissue I have ever used. Two ply sheets which delaminate often when you try to tear off. Sheets too small. Very weak tissue. Only good thing is marketing with multi coloure... See more

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Rated 5 out of 5 stars

We've been getting WGAC's products since before the pandemic. The premium TP is great, the paper towels are good, the tissues are so-so. We love the company's efforts towards sustainability and their... See more

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Rated 1 out of 5 stars

Communication isn’t this companies priority, nor is refunding customers that haven’t received there order! I am now 12 days after the refund has supposedly been issued, whereby ‘who gives a crap’ prof... See more

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Rated 5 out of 5 stars

Gave this company and their product a try and I have to say that I love the entire experience. I find I use a lot less toilet paper and paper towel because their product is more durable. The fact it i... See more

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Rated 5 out of 5 stars

My partner & I have been loving WGAC! The automatic deliveries make it easy to ensure we never run out of tp. The quality is great for ecofriendly tp & by far the best option I've found/used in the ma... See more

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Rated 5 out of 5 stars

We have been buying products from Who Gives for some time, initially recommended by my sister. We have tried quite a few products from the range. Recently we had an issue with a delivery, it was su... See more

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Rated 5 out of 5 stars

We have been ordering paper towels, toilet paper (we choose the bamboo) and the garbage bags for a while now and we're very happy with all of these products. The quality is great. Delivery is always p... See more

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Rated 5 out of 5 stars

I've been using WGAC for a decade. Sturdy loo roll, and now a good range of other products, all delivered to my door. The delivery partners lost a couple of my parcels this time, but my WGAC agent... See more

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Rated 5 out of 5 stars

Excellent products and love the ethical side. I would like the option of buying 'nude' rolls but very happy to continue supporting the company. Have bought my daughter a subscription too. Had a proble... See more

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Rated 5 out of 5 stars

What a fantastic company and product. Since using this product we have never had a toilet blockage. When I accidentally opted for a subscription Jeremy at Customer Services quickly and efficiently sor... See more

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Rated 5 out of 5 stars

I have been using this company for 6 years and I have never had any issues. Last week I received my usual order but the box and contents had been damaged in transit with some form of oily substance.... See more

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Rated 5 out of 5 stars

We love the bamboo toilet paper and excellent customer service. It last longer and is cheaper than supermarkets. I made a mistake on my order. I messaged them at 10pm. By midday the next day I had a... See more

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Rated 5 out of 5 stars

Who gives a crap responded quickly to my enquiry and changed my order. The toilet rolls are good quality, soft strong and very long. They have great ethics and customer service.I've been a customer s... See more

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Rated 5 out of 5 stars

Having signed up to Who Gives A Crap in November 2019 - I feel it has been one of the best decisions our household made! We have a subscription for a box of their 44 rolls. If we need our subscri... See more

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Rated 4 out of 5 stars

I've had a subscription with them for over a year now and I'm pretty sure the quality has reduced however I think I will stick with them a little longer. The most recent delivery was ruined because th... See more

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Rated 5 out of 5 stars

I have tried a few companies where the bamboo toilet paper has been poor quality. This one however is excellent and lasts forever. And to you girls out there, it doesn't break up with use, meaning the... See more

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Rated 5 out of 5 stars

I received my order promptly. The rolls are excellent, for their longer lasting rolls, comparing them to other well known brands, they far outweigh the length of use. I would imagine for a family of 4... See more

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Rated 1 out of 5 stars

Shocking, shambolic and overall ‘Crap’ service! After three weeks my order didn’t arrive to then be told by Denver {AI generated responses} that the courier couldn’t find the house, LOL. Another o... See more

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Rated 5 out of 5 stars

LOVE THIS COMPANY. Great loo roll, great customer service and GREAT value for money - also love the paper that wraps the loo rolls - we re use it for craft projects and wrapping paper !!

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Rated 1 out of 5 stars

had to beg my wife to stop ordering this stuff. not fit for purpose. disintegrates under any pressure with soil load on it thus providing a serious brown finger risk. the upshot is a fundament crusted... See more

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Rated 1 out of 5 stars

Placed an order on 13 December with an estimated delivery between 15 and 18 December. On 17 December, the Evri tracking page showed parcel returned to sender. I contacted WGAC immediately via the AI b... See more

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Rated 1 out of 5 stars

Customer service is nonexistent and once you subscribe beware because apparently it's impossible to block the future orders. I was billed for and order that I had unsubscribed from months ago, a... See more

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Rated 5 out of 5 stars

First of all, I love the packaging of the toilet paper rolls and actually put them out on display because they are so beautifully wrapped. Quality is also exceptional for recycled paper. I am a new cu... See more

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Rated 5 out of 5 stars

This is a brilliant company. I had problems with evri deliveries who constantly delivered my packages to the wrong address. Due to both myself having arthritis and my husband stage 4 bowel cancer it w... See more

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Rated 1 out of 5 stars

I've used this toilet paper since it first came out and as always been the best. But my last 3 orders of this toilet paper have been absolutely appaling the rolls are half the size they used to be and... See more

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Rated 3 out of 5 stars

Love the idea and it's a snazzy addition to the bathroom but unfortunately the paper doesn't quite live up to the hype. We've tried most of the delivered brands and this one is by far the roughest pap... See more

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Rated 3 out of 5 stars

I have no issues with the product. However, the courier i do have issues. The package was left at the door but as it had rained the whole box, - especially the bottom was saturated - was not only w... See more

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Rated 5 out of 5 stars

Their product is outstanding. The Bamboo toilet paper is their softest one. I've also used their dog poo bags. They have handles(!) and are strong as any other I have used. They have a great sense... See more

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Rated 4 out of 5 stars

I like the fact I can postpone a delivery as I live on my own and in truce only need one box a year. The paper is quite strong, but could do with being slightly thicker. The Crap paper is not cheap,... See more

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Rated 5 out of 5 stars

I am glad that when we order and use this very satisfactory toilet paper we are supporting increased sanitation for others. We have subscribed over 4 years now, and will continue to.

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Rated 5 out of 5 stars

I have been very happy with the products. Started with toilet paper first, then the paper towels. I have now purchased their compost bags and dog poop bags. Love them all! Shipping has been very quick... See more

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Rated 4 out of 5 stars

Fab products - high quality toilet paper, bin bags and kitchen roll. Great way to incorporate sustainable practice into my everyday life. I have unfortunately moved onto a different company as this... See more

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Rated 4 out of 5 stars

Sadly, my parcel was stolen, as it was left in a public area (not the fault of the sender) The sender, WGaC fully refunded me. I hope to purchase from them, in the future, when the courier issue is co... See more

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Rated 1 out of 5 stars

Delivery to wrong address. I got delivered an order that wasnt mine! Had to walk 10 houses down when heavyly pregnant to bring them back the crappy toilet paper as it's taking space in my corridor.

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Rated 5 out of 5 stars

I can’t believe this is real! I will NEVER, in my life, switch back to any other kind of company for toilet paper. Me and my wife are still calling this “the best purchase ever on the internet”, hands... See more

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Rated 5 out of 5 stars

I tried a sample box first and haven’t looked back! Originally bought for the ethos but really like the product. I use to buy good quality toilet paper from supermarkets but I was fed up of it breakin... See more

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Company details

  1. Bathroom Remodeler
  2. Furniture Store

Information provided by various external sources

Feel good toilet paper that uses 50% of its profits to build toilets in the developing world. 100% recycled. Free delivery! Order from whogivesacrap.org


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

I have had a bad experience Who gives a…

I have had a bad experience Who gives a crap and cancelled my subscription. The delivery time is far too long!! I ordered kitchen roll as part of my order which failed to be included in the original parcel. When I complained they sent me it separately but it failed to be delivered. I complained again, they sent me it again claiming it had been lost whilst out for delivery. I complained again, sent out again, failed to get delivered. I have now asked for my money back 🙈

March 5, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're really disappointed to hear that your recent experience has led to you cancelling your subscription Natalie. We're so sorry to have let you down like this on this occasion. It's definitely not the kind of experience that we want for our customers.
We can confirm that a refund for this order has now been issued. We’ve also added credit to your account as a sincere apology for the time and hassle this caused. We'd love the chance to win you back in the future!

Rated 1 out of 5 stars

They keep using Evri and not holding…

They keep using Evri and not holding them to account when orders go missing/get damaged.

Customer service doesn’t actually do anything to help.

February 27, 2026
Unprompted review
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Reply from Who Gives A Crap

We're really sorry to hear your recent delivery experience has been a bit of a bummer for you. We do work very closely with our couriers and can assure you that our team did conduct investigations on your order for you. Instead of having you continue to wait for them to get through this, we can see that they've now arranged a replacement order to be sent out via express delivery with an alternative courier. Again, we are sorry for any inconvenience that this delay may have caused, and we do hope your future orders roll in smoothly!

Rated 5 out of 5 stars

Easy

We had no problems ordering and receiving the delivery.
Packaging was efficient and all paper or card.

February 18, 2026
Unprompted review
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Reply from Who Gives A Crap

We're happy to hear that ordering to delivery was smooth rolling Chris!
Thanks so much for your support!

Rated 5 out of 5 stars

Excellent Customer Service!!

I have been using this company for 6 years and I have never had any issues. Last week I received my usual order but the box and contents had been damaged in transit with some form of oily substance. This was no fault of 'who gives a crap' but they have immediately replaced my order and offered a discount on my next order. Quite honestly the customer service is excellent!! Not something you experience very often anymore. Well done on putting the customer first! Made a long standing customer very happy! I wouldn't hesitate to recommend!

March 2, 2026
Unprompted review
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Reply from Who Gives A Crap

We truly appreciate you sharing this experience and all your support over the last 6 years, Victoria! We were sorry to hear about that messy delivery. While we can't control what happens in transit, we can always control how we fix it. And we're just glad we could get it sorted quickly so you can get back to business.
In the least weird way possible, we can't wait to keep wiping with you!

Rated 4 out of 5 stars

Loooopaper

I like the fact I can postpone a delivery as I live on my own and in truce only need one box a year.
The paper is quite strong, but could do with being slightly thicker.
The Crap paper is not cheap, but I like the fact that you are supporting charity.

February 20, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We appreciate you taking the time to share your review! We're happy to hear that your rolls are lasting you so long!
If you are currently using our recycled rolls and would like something thicker, we recommend giving our bamboo rolls a crack next time. They're our comfiest option.
Thanks so much for your support for our mission to give everyone in the world access to clean water and toilets!

Rated 5 out of 5 stars

Did not think I could get excited about…

Did not think I could get excited about toilet paper, but here we are! They look fab, the presentation is excellent, and they definitely last a lot longer. I bought a box of 48 for a family of 3 before christmas and I am on last two rolls now, so it lasted a good 3 months. Just in time for a new quirky design . It is fun and useful. Cost effective too. Additional points to the customer service team, as I accidentally placed a duplicated order and they (a man called Jerome from customer happiness team) resolved the issue for me in the most kind way. Thank you I appreciated it a lot. Best Regards! Bum Voyage

February 27, 2026
Unprompted review
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Reply from Who Gives A Crap

Now you know how we feel about toilet paper Shen!
We're super happy to hear that a box of 48 stood the test of time - especially through the Christmas period. And that they look great in your bathroom!
We’ll be sure to pass your kind words along to Jerome from our Customer Happiness team. He’ll be glad to know he could help sort that duplicate order out for you. Be sure to keep an eye out for more limited editions in the future, and thanks for being such a great supporter!

Rated 5 out of 5 stars

They actually give a crap

I have has nothing but good customer service, my order went missing I got a replacement without any bother, I love the bin bags and the toilet roll, they are brilliant value and quality, and as we are helping others its a win win.

February 27, 2026
Unprompted review
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Reply from Who Gives A Crap

Thanks so much for sharing your feedback with us Lisa! We delighted to hear that you’re loving the quality of our bin bags and toilet roll and that you find them to be such great value!
We’re also really glad we could get that missing order sorted out for you quickly. We know how frustrating a lost package can be, so we're happy to hear that getting it sorted was easy!
Thanks so much again. Your support truly makes a difference.

Rated 1 out of 5 stars

Terrible customer support

Absolutely love this toilet roll but their customer services is atrocious! My order has gone missing and iv been trying for days to contact somebody regarding it her after countless emails and facebook messages nobody wants to help. 40 pounds just wasted and not received anything

February 27, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Hi there Amy, Thank you for the feedback on our toilet rolls, we're happy to hear that you're loving these.
We are however sorry to hear about the frustration you’ve experienced with your delivery and reaching our team. We checked on this for you and can see that our team has been in touch via email to help resolve this. Since you haven’t seen those messages, please double-check your junk or spam folder, as they sometimes end up there by mistake.
In the meantime, we can confirm that a replacement order is already on its way to you. We want to make sure you get your supplies as quickly as possible!
Thank you for your patience while we've got this sorted for you. If you need anything else, please don't hesitate to get back in touch!

Rated 5 out of 5 stars

Amazing at sorting delivery issues

I've been using WGAC for a decade. Sturdy loo roll, and now a good range of other products, all delivered to my door.

The delivery partners lost a couple of my parcels this time, but my WGAC agent responded to my emails quickly & made sure that the delivery was sorted for the next day.

February 26, 2026
Unprompted review
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Reply from Who Gives A Crap

Wow! Thank you so much for being such a loyal supporter and rolling with us over the last decade, Bethan! That's a whole lotta good you've been a part of.
We’re bummed about the recent delivery hiccup, but so glad our team was able to help get it sorted out quickly.
Thanks so much again. Here’s to many more years of giving a crap together!

Rated 5 out of 5 stars

Great Company with Great Quality

We have been ordering paper towels, toilet paper (we choose the bamboo) and the garbage bags for a while now and we're very happy with all of these products. The quality is great. Delivery is always prompt. I have just added the doggy bags to my recent order and these also seem really good. I love having the option of purchasing from a company that is doing some good and then also receiving a quality product.

February 27, 2026
Unprompted review
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Reply from Who Gives A Crap

We’re so happy you’re loving the range Ben and Leah!
It’s great to hear that everything from the delivery speed to the quality of our bamboo products is hitting the mark for you. We hope the pups are enjoying the new addition to the routine, too! Thank you for being such fantastic supporters of what we do!

Rated 5 out of 5 stars

Customer service as it should be..…

We have been buying products from Who Gives for some time, initially recommended by my sister. We have tried quite a few products from the range. Recently we had an issue with a delivery, it was supposed to be 2x boxes. One box arrived in pretty bad shape, and the other is yet to arrive.
I made an inquiry, and sent a few photos to detail the problem. Without any issues, I was sent out a replacement order next day.
Customer service as it should be, well done.
Highly recommended products and customer service to back it up.

February 25, 2026
Unprompted review
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Reply from Who Gives A Crap

Thank you so much for sharing your experience James. We’re so sorry to hear your delivery had a rough journey, but we’re thrilled our team could get those replacements out to you so quickly.
Thanks so much to your sister for the recommendation and for yours too, we truly appreciate your support!

Rated 5 out of 5 stars

Excellent product and service

I was attempting to return a delivery because the we still had some of the product (which I think is excellent) from our last delivery. Chelle was very prompt and helpful in responding.

February 23, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We appreciate you sharing your review Robert. We're relieved to hear you're still loving the product and happy that the team were able to quickly help you out with the delivery.
Thanks so much for your support!

Rated 5 out of 5 stars

We should all Give A Crap!

Having signed up to Who Gives A Crap in November 2019 - I feel it has been one of the best decisions our household made!
We have a subscription for a box of their 44 rolls. If we need our subscription sooner or later than planned, it’s so easy to navigate their website and alter this date. No hassle.
Only very recently have we branched out to try another of their products - compostable food bags. Originally lost on transit , the were speedy to roll to my query and sent another out. This also didn’t arrive, due to issue with the courier - the were swiftly on the case and arranged for yet another delivery which did arrive . I find their sustainer service department fantastic, compared to other ‘bigger’ brands out there.
We won’t be switching anytime soon - we love their ethos too and are glad to help towards their goals of helping others globally.
We should all Give A Crap.

February 24, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for giving a crap with us over the last 5 years Becky!
We are sorry that the compostable bags took such a scenic route to get to you, but we’re happy to hear our support team could jump in and get it sorted out quickly for you.
It’s customers like you who make our mission possible, and we’re so glad to have your household on board for the long haul. Thanks for helping us make a difference—one roll at a time!

Rated 4 out of 5 stars

Great customer service

Great customer service.

First order sent via Evri went M.I.A after several emails with both Evri & WGAC Carl & Garcia, arranged for a replacement box to be sent for when we got back from our time away. They also sent via DPD, which arrived when it said it would.
The paper is soft and durable, personal I prefer a slightly more 'quilted' roll but being bamboo, it is much more eco friendly and natural, so I shall make that comprise.

February 23, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you so much for sharing your experience Hannha. We are so glad Carl and Garcia were able to jump in and get that replacement sorted for you. Dealing with missing packages is never fun, but we're happy the replacement order delivery made it to you right on time!
We also really appreciate your honest feedback on the texture! While our bamboo rolls have a slightly different feel than traditional quilted paper, we’re so glad the durability and eco-friendly benefits will keep you rolling back to us. It’s a small change that makes a massive impact on the planet!

Rated 5 out of 5 stars

Love my WHAC boxes

Love my WHAC boxes! 3rd so far…

February 18, 2026
Unprompted review
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Reply from Who Gives A Crap

We're so happy to hear that Phyllida! Thanks so much for rolling with us!

Rated 5 out of 5 stars

Their product is outstanding

Their product is outstanding. The Bamboo toilet paper is their softest one. I've also used their dog poo bags. They have handles(!) and are strong as any other I have used.
They have a great sense of humor and send fun messages along with their products. I love that they give 50% of their profits to help people around the world have access to clean water and toilets.
I received my order within a few days of ordering. I recommend this product!

February 16, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for the glowing review Kanit! We are thrilled to hear you’re loving the Bamboo toilet paper and poop bags as much as we do!
We really appreciate your support for our mission. Because of customers like you, we can keep donating 50% of profits to help get clean water and toilets to those who need them most. You aren’t just stocking your bathroom; you’re changing lives!

Rated 1 out of 5 stars

Who gives a crap. Not giving a crap!

Communication isn’t this companies priority, nor is refunding customers that haven’t received there order! I am now 12 days after the refund has supposedly been issued, whereby ‘who gives a crap’ profited from holding an extra five weeks, when will my refund be paid? When will you give a crap? And when will your response accordingly to me asking it’s passed beyond a joke

February 7, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We sincerely apologise for your recent experience with us, Craig. This is certainly not the kind of service that we aim for!
We have followed up on the refund, and unfortunately, there was an error, but we are working to rectify this as a matter of priority and have the refund processed again for you. Our team will be in touch shortly to confirm when this has been actioned.
Again, please accept our apologies. We recognise that this experience has been less than ideal, and we are taking this as an opportunity to improve our processes.

Rated 5 out of 5 stars

Used to buy the lesser priced of the…

Used to buy the lesser priced of the large boxed toilet roll. Its good but the bamboo is so much better. And the cute wrappings are a great bonus. Bought the kitchen roll but haven't tried it yet . All in all im in!

January 1, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Welcome to the fold, Jane! We’re so happy you’re loving the bamboo rolls and the colourful wrappers. You’ve made a great choice for both your home and the planet.
We hope you love the kitchen rolls just as much!

Rated 1 out of 5 stars

Thin and flimsy.

I bought this paper as I loved the fact it was recycled. Their whole business ethos was excellent. And I loved the fact each roll was wrapped in very jazzy paper. Got a special offer and jumped in buying 48 rolls!!!
While I agree the rolls must be longer than the average as it lasted me around ⅓ longer, the quality is very disappointing. I had to use more sheets for thickness. The paper disintegrates or crumbles when used. I actually felt like I was using very low quality thin paper that you get in some cheap pubs!!
So I have requested a refund and am happy to return the unused items. I think my (less than half the price) Nicky loo roll from Home Bargains is way better quality.
Sorry WGAC but its a no from me....😞

February 2, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for taking the time to share your review, Sheila. We really value this kind of honest feedback about our products!
We're so happy to hear that you found one of our offers and the rolls were lasting you longer than what you've previously used. But we want you to actually like using the paper, too.
The recycled toilet paper can definitely feel different compared to a brand that uses virgin fibres (trees). That's because we use recycled post-consumer waste paper and post-industrial paper, like textbooks, office paper, paper off-cuts, notepads, etc. to make our recycled toilet paper. This has big environmental benefits, but it does mean the fibres of the tissue are shorter and might feel less strong. 
We can see that you've already reached out to request a refund in line with our money-back guarantee and we can see that the team have offered to send out some of our bamboo rolls for you to try. We hope you'll give us another chance and give them a try!

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, sorted my problem within 2 days.
Excellent delivery of my order also !!!!

February 13, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks so much for the feedback Julia. We’re delighted to hear we could get everything sorted for you so quickly.
We really appreciate you taking the time to share the love. Enjoy the rolls!

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