Great customer service. First order sent via Evri went M.I.A after several emails with both Evri & WGAC Carl & Garcia, arranged for a replacement box to be sent for when we got back from our time... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Feel good toilet paper that uses 50% of its profits to build toilets in the developing world. 100% recycled. Free delivery! Order from whogivesacrap.org
Melbourne, Australia
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had a bad experience Who gives a crap and cancelled my subscription. The delivery time is far too long!! I ordered kitchen roll as part of my order which failed to be included in the original parcel. When I complained they sent me it separately but it failed to be delivered. I complained again, they sent me it again claiming it had been lost whilst out for delivery. I complained again, sent out again, failed to get delivered. I have now asked for my money back 🙈

Reply from Who Gives A Crap
They keep using Evri and not holding them to account when orders go missing/get damaged.
Customer service doesn’t actually do anything to help.

Reply from Who Gives A Crap
We had no problems ordering and receiving the delivery.
Packaging was efficient and all paper or card.

Reply from Who Gives A Crap
I have been using this company for 6 years and I have never had any issues. Last week I received my usual order but the box and contents had been damaged in transit with some form of oily substance. This was no fault of 'who gives a crap' but they have immediately replaced my order and offered a discount on my next order. Quite honestly the customer service is excellent!! Not something you experience very often anymore. Well done on putting the customer first! Made a long standing customer very happy! I wouldn't hesitate to recommend!

Reply from Who Gives A Crap
I like the fact I can postpone a delivery as I live on my own and in truce only need one box a year.
The paper is quite strong, but could do with being slightly thicker.
The Crap paper is not cheap, but I like the fact that you are supporting charity.

Reply from Who Gives A Crap
Did not think I could get excited about toilet paper, but here we are! They look fab, the presentation is excellent, and they definitely last a lot longer. I bought a box of 48 for a family of 3 before christmas and I am on last two rolls now, so it lasted a good 3 months. Just in time for a new quirky design . It is fun and useful. Cost effective too. Additional points to the customer service team, as I accidentally placed a duplicated order and they (a man called Jerome from customer happiness team) resolved the issue for me in the most kind way. Thank you I appreciated it a lot. Best Regards! Bum Voyage

Reply from Who Gives A Crap
I have has nothing but good customer service, my order went missing I got a replacement without any bother, I love the bin bags and the toilet roll, they are brilliant value and quality, and as we are helping others its a win win.

Reply from Who Gives A Crap
Absolutely love this toilet roll but their customer services is atrocious! My order has gone missing and iv been trying for days to contact somebody regarding it her after countless emails and facebook messages nobody wants to help. 40 pounds just wasted and not received anything

Reply from Who Gives A Crap
I've been using WGAC for a decade. Sturdy loo roll, and now a good range of other products, all delivered to my door.
The delivery partners lost a couple of my parcels this time, but my WGAC agent responded to my emails quickly & made sure that the delivery was sorted for the next day.

Reply from Who Gives A Crap
We have been ordering paper towels, toilet paper (we choose the bamboo) and the garbage bags for a while now and we're very happy with all of these products. The quality is great. Delivery is always prompt. I have just added the doggy bags to my recent order and these also seem really good. I love having the option of purchasing from a company that is doing some good and then also receiving a quality product.

Reply from Who Gives A Crap
We have been buying products from Who Gives for some time, initially recommended by my sister. We have tried quite a few products from the range. Recently we had an issue with a delivery, it was supposed to be 2x boxes. One box arrived in pretty bad shape, and the other is yet to arrive.
I made an inquiry, and sent a few photos to detail the problem. Without any issues, I was sent out a replacement order next day.
Customer service as it should be, well done.
Highly recommended products and customer service to back it up.

Reply from Who Gives A Crap
I was attempting to return a delivery because the we still had some of the product (which I think is excellent) from our last delivery. Chelle was very prompt and helpful in responding.

Reply from Who Gives A Crap
Having signed up to Who Gives A Crap in November 2019 - I feel it has been one of the best decisions our household made!
We have a subscription for a box of their 44 rolls. If we need our subscription sooner or later than planned, it’s so easy to navigate their website and alter this date. No hassle.
Only very recently have we branched out to try another of their products - compostable food bags. Originally lost on transit , the were speedy to roll to my query and sent another out. This also didn’t arrive, due to issue with the courier - the were swiftly on the case and arranged for yet another delivery which did arrive . I find their sustainer service department fantastic, compared to other ‘bigger’ brands out there.
We won’t be switching anytime soon - we love their ethos too and are glad to help towards their goals of helping others globally.
We should all Give A Crap.

Reply from Who Gives A Crap
Great customer service.
First order sent via Evri went M.I.A after several emails with both Evri & WGAC Carl & Garcia, arranged for a replacement box to be sent for when we got back from our time away. They also sent via DPD, which arrived when it said it would.
The paper is soft and durable, personal I prefer a slightly more 'quilted' roll but being bamboo, it is much more eco friendly and natural, so I shall make that comprise.

Reply from Who Gives A Crap

Reply from Who Gives A Crap
Their product is outstanding. The Bamboo toilet paper is their softest one. I've also used their dog poo bags. They have handles(!) and are strong as any other I have used.
They have a great sense of humor and send fun messages along with their products. I love that they give 50% of their profits to help people around the world have access to clean water and toilets.
I received my order within a few days of ordering. I recommend this product!

Reply from Who Gives A Crap
Communication isn’t this companies priority, nor is refunding customers that haven’t received there order! I am now 12 days after the refund has supposedly been issued, whereby ‘who gives a crap’ profited from holding an extra five weeks, when will my refund be paid? When will you give a crap? And when will your response accordingly to me asking it’s passed beyond a joke

Reply from Who Gives A Crap
Used to buy the lesser priced of the large boxed toilet roll. Its good but the bamboo is so much better. And the cute wrappings are a great bonus. Bought the kitchen roll but haven't tried it yet . All in all im in!

Reply from Who Gives A Crap
I bought this paper as I loved the fact it was recycled. Their whole business ethos was excellent. And I loved the fact each roll was wrapped in very jazzy paper. Got a special offer and jumped in buying 48 rolls!!!
While I agree the rolls must be longer than the average as it lasted me around ⅓ longer, the quality is very disappointing. I had to use more sheets for thickness. The paper disintegrates or crumbles when used. I actually felt like I was using very low quality thin paper that you get in some cheap pubs!!
So I have requested a refund and am happy to return the unused items. I think my (less than half the price) Nicky loo roll from Home Bargains is way better quality.
Sorry WGAC but its a no from me....😞

Reply from Who Gives A Crap
Exceptional customer service, sorted my problem within 2 days.
Excellent delivery of my order also !!!!

Reply from Who Gives A Crap
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.