Wholesale Kitchens Reviews 

18
TrustScore 1.5 out of 5

1.7

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Company details

  1. Home & Garden

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Through a combination of innovative design, quality materials, exceptional service Wholesale Kitchens will deliver your kitchen on time and on budget.


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1.7

Bad

TrustScore 1.5 out of 5

18 reviews

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1.7

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Rated 1 out of 5 stars

Gloss laminate coverings peeling off.

Our kitchen looked great when first installed, and Wholesale Kitchens were a pleasure to deal with throughout, but sadly the beautiful gloss laminate coverings are now peeling off. This progressive problem currently affects around 50% of the wall units, drawers, and some side panels. Having discussed the issue with several kitchen installers, the issue is due to defective materials. We have had to replace two full-length cabinet doors as all attempts to refix the laminate failed. This is disappointing, especially as we have not been able to connect with Wholesale Kitchens to discuss options to remediate the problem. It would be appreciated if someone from the Wholesale Kitchens customer service team would respond to this message.

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

Unfortunately due for a new kitchen too…

Unfortunately due for a new kitchen too soon.
Very disappointed with colour fading from white to yellow on the side panels which is causing a noticeable variance to the doors.

I’ve seen some of the reviews, all the start not tears down the track which is more important to note.
It will be interesting to see how they handle their after sales care.

I would rather a 30 year old kitchen which just look like a dated design, not a less than 10 year old kitchen which looks like the materials were poor quality.

June 14, 2023
Unprompted review
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Reply from Wholesale Kitchens

Hi Emma,

Thank you for your feedback and apologies for your experience so far. Could you please provide your job number so we can have a look into this further?

Kind regards,
Wholesale Kitchens.

Rated 1 out of 5 stars

At November 2016 we are decide remove…

At November 2016 we are decide remove old kitchen and get new one use Wholesale Kitchen company.
From the beginning it is looks great without any suspicious things.
Firstly came designer and introduce everything include high quality materials for kitchen. She introduce waterproof samples to us and we were very impress of it. Also she said if we are got a problem with leaking water from anyway , it not affected kitchen.
During installation was not any problem, because all materials of kitchen covered by laminating seals and invisible.
Last year we are saw some swelling and pilling off laminate on kitchen table and try contacted with staff of Wholesale Kitchen, because it was still under warranty. We sent to them photos of damages and........
They not came!!! Instead of excuse we are got stupid explanation " There is not covered warranty because of water damage".
How????? We are cleaning floor using minimum water with microfibre mop and robot cleaner!!!
Never got problem with water leaking!!!
I take off kickboard and .......kickboard was made from cardboard!!! Is it Australian standard???
They not came for made expertise this case, and now not contactable!!!
Cost of kitchen $20000.00
Where is warranty????? Money is gone because of very poor quality of product!!!
Of course we are getting angry, and prepare case to the court for full compensation.

This letter for aware all customers. You should not trust
this company!!! They are CHEATERS.

March 9, 2022
Unprompted review
Rated 1 out of 5 stars

Wholesale kitchens review

Wholesale kitchens review

We purchased a kitchen, the online portal is great, we did our bit and paid for everything on time.
We agreed to a delivery date, and on the day we were still demolishing kitchen. We had to unload the truck because the delivery people were useless. One just stood on truck, watching us unload it all. We were trying to get it all into garage safely stored, and in the middle of everything else, so trusting it was all there.
Fast forward a few weeks, after easter and comm games, a family weekend away, trying to organise all our trades and we finally get around to start building our flat packs. Which is when we discover that we are missing a vital base cabinet!
Immediately rung the customer service, but whoever I needed to speak to had gone home, they would call back.
Next day I have to call back , leave another message which isn't returned.
Finally I get a call back and am told I've left it too long to report a missing item, and that they believe I have damaged the cabinet and it's my own fault. When I asked to speak to someone higher I was told, "they will all tell you the same thing" and I'm expected to fork out an extra $620 for their mistake?
I contacted them through Facebook , and finally had some action through the portal, which was short lived. Basically all I'm told is that the cabinet was delivered, it's not in the warehouse. But it's definitely not in my house!
I was asked to send through every photo of the unpacked boxes that are still sitting in my garage, which I have done!
Still deny they have my missing cabinet!
I'm actually kicking myself that I went with this company that promised so much when I would have been better off going through Bunnings. The quality is crap, I'm dealing with chipped cabinets, ugly screws, with white capping that just pops out, doors that won't sit flush! And still am missing a cabinet that they refuse to admit to!
This is so unacceptable, I cannot believe that I invested over $6000k on a kitchen when I'm still missing a vital peice? I hope you feel proud of yourself for ripping off an honest family.
I may never get my cabinet but you can bet I will spread the word on what a shonky company you really are!
- [ ]

April 23, 2018
Unprompted review
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Reply from Wholesale Kitchens

Hi Chels,

Thanks for taking the time to share a review and I'm glad that we were able to find a reasonable solution to your concerns.

Rest assured all the materials used for our products have been rigorously tested to ensure that they meet the most stringent Australian and International Kitchen Standards. We also offer a 7 year guarantree on our kitchen cabinets and doors so you will have peace of mind for many years to come.


Kind regards,
Adam

Rated 5 out of 5 stars

Totally happy with my new kitchen

Totally happy with my new kitchen. Everyone involved were a delight to deal with. Everything went according to plan.....in, out and it was done.

January 7, 2018
Unprompted review
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Reply from Wholesale Kitchens

Hi Annie,

Thanks spreading the kind words and also for giving us 5 stars! We trust that you will enjoy your new Wholesale Kitchen for many years to come.

Thanks,
Adam

Rated 4 out of 5 stars

Say yes to Wbolesale Kitchens

I have found that Wholesale Kitchens was a great experience. They contacted me every step of the way, from the quote go instillation. The quality of the cupboards and benchtops, I can not fault. The installer was friendly and mavellous and also gave ideas along the way which were quite helpful. Would recommend this firm to anyone.

January 2, 2018
Unprompted review
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Reply from Wholesale Kitchens

Hi Robyn,

We are glad to hear that your kitchen renovation experience with Wholesale Kitchens went smoothly and even better to hear that you are happy to recommend us.


Kind regards,
Adam

Rated 4 out of 5 stars

Wholesales did a good job and delivered …

Wholesales did a good job and delivered on time. They did miss sending one draw so the installer had at return but they arranged this well. I was happy with their web site and they kept me informed in the design process.
David

December 27, 2017
Unprompted review
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Reply from Wholesale Kitchens

Hi David,

We are happy to hear that you are happy! Sorry for the hiccup with the drawer, however we are pleased that all was rectified.


Kind regards,
Adam

Rated 5 out of 5 stars

I love my new kitchen and laundry and …

I love my new kitchen and laundry and they look amazing.
I love the soft close drawers and doors and all the extra space I have. The laundry also looks neat with the washing machine and dryer cords and water pipes hidden.
The organisation of the installation and other services was fairly smooth and glad that I did not organise myself.

Thanks

December 21, 2017
Unprompted review
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Reply from Wholesale Kitchens

HI Karyn,

Thanks for sharing all the things you love about your new Wholesale Kitchen and Laundry along with a positive renovation experience.


Kind regards,
Adam

Rated 5 out of 5 stars

Great product and professional service …

Great product and professional service delivery.. definitely recommend you call these guys

December 21, 2017
Unprompted review
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Reply from Wholesale Kitchens

Hi Deborah,

We are pleased to hear that your kitchen renovation is everything you expected. We also appreciate you telling your friends and family about us!


Kind regards,
Adam

Rated 5 out of 5 stars

Great job, beautiful kitchen - thank you!

We love our new kitchen and would recommend Wholesale Kitchens to anyone. Thank you!

December 20, 2017
Unprompted review
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Reply from Wholesale Kitchens

Thanks for letting us know that you are satisfied with your new Wholesale Kitchen. We trust you will no doubt enjoy it over the holiday season!


Kind regards,
Adam

Rated 4 out of 5 stars

Excellent service

December 13, 2017
Unprompted review
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Reply from Wholesale Kitchens

Hi Marie,

Great to hear our team looked after you during your renovation with Wholesale Kitchens.


Thanks,
Adam

Rated 5 out of 5 stars

The whole process was very easy from …

The whole process was very easy from start to finish, with professional interior designer on site, to got the most kitchen for the space I had. The installation was great very easy to deal with the installer. Would recommend Wholesale Kitchens to any body wanting to upgrade their kitchen.

December 13, 2017
Unprompted review
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Reply from Wholesale Kitchens

Hi Shane,

Thanks for sharing details about your kitchen renovation experience with Wholesale Kitchens. I trust you will enjoy your new kitchen for many years to come!


Thanks,
Adam

Rated 5 out of 5 stars

Very pleased with my new kitchen and …

Very pleased with my new kitchen and found Wholesale Kitchens very professional and their work was first class. Everything was on time and went according to the plan.
Would highly recommend Wholesale Kitchens if thinking of getting a new kitchen.

December 13, 2017
Unprompted review
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Reply from Wholesale Kitchens

Hi Kay,

I'm glad to hear that you are satisfied with your new kitchen as well as the process along the way. We are also appreciative that you are happy to recommend Wholesale Kitchens to your fiends and family.


Thanks,
Adam

Rated 5 out of 5 stars

One of the best

One of the best, peace of mind and value Kitchen renovation. The process from start to finish was seamless and efficient, and sales person, Kitchen designer, builder and tradies were all very professional and paying attention to detail and the delivered what I had requested.

The Cabinetry was also of a very good quality.

November 20, 2017
Unprompted review
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Reply from Wholesale Kitchens

Hi Michael,

We take pride in the quality of our Australian made cabinetry to which I am glad to hear you are satisfied with. I trust that you will enjoy your new Wholesale Kitchen for many years to come.


Thanks,
Adam

Rated 5 out of 5 stars

Highly Recommend Wholesale Kitchens

We would highly recommend Wholesale Kitchens. The whole process from having the designer come and give a quote to having our kitchen installed was very easy and hassle free. From start to finish we knew what to expect with all communication being through the portal on their website. It was all documented and everything was there in one place. Our installer was very efficient and booked all the tradespeople, who all turned up on time and did their job to our complete satisfaction. Everything was organized by our installer which made everything so much easier for us.

The quality of the kitchen itself is excellent and we are so happy with our new kitchen. We have no hesitation in highly recommending Wholesale Kitchens for a hassle free, worry free kitchen installation.

Brian and Tracey Sligar

November 20, 2017
Unprompted review
Wholesale Kitchens logo

Reply from Wholesale Kitchens

Hi Tracey,

Thank you for providing detailed and positive feedback about your kitchen renovation experience with Wholesale Kitchens. Feedback will also be passed along to your installer whom I'm glad to hear has made it easy throughout.


Thanks,
Adam

Rated 4 out of 5 stars

Very happy with cabinetry and Frank …

Very happy with cabinetry and Frank installed the kitchen very well.
Some panels and a drawer needed to be replaced. These were then installed to complete the kitchen

November 14, 2017
Unprompted review
Wholesale Kitchens logo

Reply from Wholesale Kitchens

Hi Jennifer,

I'm glad to hear that you are satisfied with quality of your new Wholesale Kitchen and your installer Frank, I will gladly pass along the feedback.


Thanks,
Adam

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