Wholesale Payments Reviews 719

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach to their inquiries. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including quick response times. However, some customers also noted issues with payment processing, including billing discrepancies and unexpected changes in fee collection. A few people reported being dissatisfied with the clarity of information regarding service charges, monthly fees, and contract terms, leading to frustration.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Service

Reviewers highlight positive aspects of service. Many customers express satisfaction with the professionalism... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report significant issues, including hidden... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Based on these reviews

Rated 5 out of 5 stars

Business Name: ABS GOLF CARS Support Agent's name: Adriana Pena we love the fact that our rep is on it when we call if their an issue. which almost never happens. we love the fact that wholesale pa... See more

Rated 5 out of 5 stars

Candace Cisneros called to welcome us to Wholesale Payments. She was very pleasant to talk to & seemed eager to help us however might we need. She followed up by sending me an email with informati... See more

Rated 5 out of 5 stars

I had a great experience talking with Brad today . My company Name is: BEAULIEU BROTHERS PAWN CITY - 962354 and the Support Agent's name: Brad Haralson Brad addressed my concerns and got me pointed... See more

Rated 5 out of 5 stars

Jessie Hernandez. Was the most pleasurable experience I’ve ever endured with the phone representative. He was polite respectful very kind. He helped me understand my whole bill batches. Hands-down we... See more


Company details

  1. Payment Service

Written by the company

Wholesale Payments is a one-stop payment processing company that provides low processing rates, cutting-edge technology, and excellent customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

719 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service!

At Auto Recon llc we started using wholesale payments for processing. Precious Rowe helped me with some issues and I could tell she was concerned and honest. Great customer service from start to finish.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

held our account because of large transaction

had a large credit card sale, larger than normal, they put our account on hold without notifing us for days. We are out 12,000.00, plus have held every transaction since. We are a small company and this is overwhelming - We sent, the invoice, client information, email, phone number, three months of our checking account statements. Clients Credit card company acknowledged the transaction was good. Lost a great customer because of this harrasement.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Bussniess Name : D TODO
Agents Name : Adriana Pena

Went above and beyond to help me figure out my problem, was present during the entire process and even getting me over to a couple of other departments to get my issues resolved.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Zhane' Marshall

Working with Zhane' Marshall was a true pleasure. I have emailed numerous times, called, and left messages for a rep to call me. Today I decided to go to tech support (which is not what I was looking for), and she never put me on hold. Resolved the questions I had and possible issues of why I wasn't getting responses through the e-mail. She is outstanding to work with. Thank you The Sawyers Law Group - 953700

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Had some issues with my account

Had some issues with my account. Contacted Wholesale Payments and was very fortunate to have Kiersten Young answer my call. Kiersten was very eager to resolve my problems and I'm extremely happy with her efforts. Kiersten Young is a true asset to Wholesale Payments.
Jim Morgan,
Jim Morgan Bail Bonds - 951803

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Justin with JUST IN TIME gives 5 ✨

My name is Justin with JUST IN TIME 010704 and the Support Agent Jordan Vandiver helped me today in a professional manner. Easy to understand and genuinely cared about solving my needs to her fullest. Thank you and two thumbs up for lowering my bill. 3 year customer here and happy as can be

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

They lie about "no fees"

They lie about "no fees". The representative came to my shop offering me the service saying that they don't change fees and there isn't cancellation fee. All lies, they charged me $45 monthly fee and the cancellation is $299. I don't know if the representative was desperate to sell or the service isn't good enough to sell without lie about it.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

exceptional service

Called in and spoke with Robin Gardner about some statement questions. She was very helpful in answering our questions and when asked about another company calling us she was also able to help save us even more money based on our usage. We have been with this company for 3 years and have loved their service.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

In a very frustrating situation…

In a very frustrating situation allencia hurd was able to handle my complaint with grace an professionalism making a very hard situation alot more tolerable and ultimatly resolved my problem i really appreciate it and her

March 30, 2026
Unprompted review

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