Olivia was very friendly and quick when it came to recovering a receipt from an recent purchase. I will be returning to Whole Tool Box for future purchase now that I know how good the customer service... See more
Company replied
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Olivia was very helpful with questions about setting up the account, getting tax exempt status, and other questions. There were some glitches not of Olivia's making and Olivia was present throughout.... See more
Company replied
I placed an order for a brand new table saw fence system. What I received was a damaged return with missing rails in a plain box not in original packaging. I feel it was an insult and was not offere... See more
Company replied
They had thecpart I needed for half thr price of other retailers so I wondered if they were legit, but I recieved exactly what I needed even quicker than expected. I highly recommend this seller.
Company replied
Company details
Written by the company
Welcome to WholeToolBox, Trusted source for high-quality parts for lawnmowers, power tools, and snow blowers and many more.
Contact info
United States
- contact@Wholetoolbox.com
- wholetoolbox.com
4.0
Great
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Olivia was very friendly and quick when…
Olivia was very friendly and quick when it came to recovering a receipt from an recent purchase. I will be returning to Whole Tool Box for future purchase now that I know how good the customer service is.
May 18, 2026
Unprompted review
Reply from Wholetoolbox
Thanks so much for your generous feedback! We're happy Olivia could quickly help recover your receipt. Your satisfaction means everything to us, and we look forward to your next visit!
Fast shipping and good service
Shipping was fast and order was complete and well packaged.
May 3, 2026
Reply from Wholetoolbox
Fast shipping and good service
Shipping was fast and order was complete and well packaged.
Package was not received because it was…
Package was not received because it was broken still waiting a month later and when I call they just tell me they will look into it and call back.
April 27, 2026
Reply from Wholetoolbox
We apologize for the trouble you experienced with your order and for the delay in communication. We understand how disappointing it is to wait this long for a resolution. Please note that we have initiated your refund. Thank you for your patience, and we hope to serve you better on your next purchase.
you sent me the wrong product and was…
you sent me the wrong product and was different than what I ordered. order number was right. the person I talked to had I a hard time with English. It was a pan in the ass.
April 30, 2026
Reply from Wholetoolbox
We appreciate you bringing this to our attention, and we’re very sorry for the mix-up with your order. We also apologize for any communication difficulties you experienced during the process. Our support team has contacted you by email regarding the next steps, but we have not yet heard back from you. Please send the requested photos at your earliest convenience so we can resolve this matter promptly for you. Thank you for your understanding, and we hope you’ll give us another chance to provide you with a better experience.
Hooray for Olivia!
Olivia was very helpful with questions about setting up the account, getting tax exempt status, and other questions. There were some glitches not of Olivia's making and Olivia was present throughout. Very pleased!
May 6, 2026
Unprompted review
Reply from Wholetoolbox
We’re thrilled to hear Olivia was able to help with your account and tax-exempt setup. Thanks for the feedback on notifications as well. We appreciate your business and welcome you back anytime!
Received part in timely manner and was…
Received part in timely manner and was exactly what we needed
April 27, 2026
Reply from Wholetoolbox
We appreciate your kind words! It’s great to know the part was exactly what you needed and arrived quickly. Thanks for the feedback on notifications—we’re always improving. Hope you shop with us again!
Great parts, service, price
Hard-to-find part was easy to find here. Got the part very quickly (2 days). Only thing was they were supposed to send a message when the part shipped. I did get a message, but I had already received the part!
April 26, 2026
Reply from Wholetoolbox
We appreciate your kind words! Great to hear the part was easy to find and arrived in just 2 days. Thanks for the heads-up on the shipping message we’ll keep improving. Come back anytime!
Great customer service
I placed a mobile order and got an error message, so I placed it again. The order went thru twice. I contacted the company and they quickly reversed the second order. The order was also received quickly.
March 30, 2026
Reply from Wholetoolbox
Thanks so much for your feedback! We’re glad our team could take care of the issue right away and ensure fast delivery. We appreciate your trust and hope to serve you again soon!
You delivered what you said you would…
You delivered what you said you would in a timely manner.
April 5, 2026
Reply from Wholetoolbox
Thank you for sharing your experience! We’re pleased everything arrived as promised and on time. Your support means a lot, and we look forward to your next order!
Reply from Wholetoolbox
We appreciate your feedback! It’s great to know your experience was easy with fast delivery. Thank you for choosing us we look forward to helping you again!
right part-quick service
April 1, 2026
Reply from Wholetoolbox
Thank you for your feedback! We’re glad you received the right part with quick service. We truly appreciate your support and look forward to serving you again soon!
Confirm with customer service inventory before ordering
I placed an order for a brand new table saw fence system. What I received was a damaged return with missing rails in a plain box not in original packaging. I feel it was an insult and was not offered anything for my inconvenience. Was offered a replacement but felt I could not trust your customer service.
March 25, 2026
Reply from Wholetoolbox
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused. Your experience is important to us, and we regret falling short. We hope you’ll consider giving us another chance.
first time buyer -very satisfied
First time I purchased from this supplier. Spoke to Olivia who was excellent in helping me find the right part and guiding me thru the process. She is an excellent employee!
April 6, 2026
Unprompted review
Reply from Wholetoolbox
Thank you for your first purchase and for sharing your experience! We’re glad Olivia made it easy and enjoyable. We value your support and can’t wait to help you again!
Inaccurate shipping charges
I purchased a replacement mower deck, which is large and heavy. Shipping prices paid at checkout were reasonable. However the following day, the company contacted me asking me to pay additional shipping charges. Be cautious about purchasing if you wish to be charged the correct shipping amount the first time.
March 30, 2026
Reply from Wholetoolbox
Thank you so much for your feedback and choosing us for the mower deck since it is a oversized and heavy part the carrier provided a shipping quote after your order, which is why we reached out. We only requested the additional shipping if you wanted it. It was never a demand. We truly appreciate your understanding and hope to make your next shopping experience even smoother!
Received the right part
Received the right part. Shipped was fast and had what was needed for the repair job.
March 28, 2026
Reply from Wholetoolbox
We’re so happy to hear the part met your needs and arrived quickly! Thank you for choosing us, and we can’t wait to help with your next order.
Good,Easy,Fast Thank you!
March 3, 2026
Reply from Wholetoolbox
Thank you for your review! It’s great to know you had a fast and easy experience. We value your business and would love to assist you again anytime!
No email no info---Thanks I HAVE NO…
No email no info---Thanks I HAVE NO IDEA WHERE MY ODER IS111111
February 27, 2026
Reply from Wholetoolbox
Thank you for your review. Our records show your order was placed on 02/26/2025 at 8 PM CST, which was after our shipping cutoff, so it shipped the following business day on 02/27/2025. According to the tracking information, the package was delivered on 03/06/2026. The transit history also indicates a minor address-related delay, which is visible in the tracking details. We appreciate your business and hope to serve you again soon!
Communication needs improvement with…
Communication needs improvement with Chat and email
February 7, 2026
Reply from Wholetoolbox
We appreciate you bringing this to our attention. Improving our chat and email response is important to us, and we’re taking steps to do better. We hope you’ll give us another chance.
Part was shipped in a reasonable time
Snowblower auger housing
Part was shipped in a reasonable time, fits, and hopefully will hold up over time.
February 4, 2026
Reply from Wholetoolbox
Thank you so much for your support! We’re happy the auger housing fit your snowblower and arrived when expected. Don’t hesitate to reach out we’re here whenever you need us!
Great service at a fair price
They had a part that was hard to find. It was offered at a good price. I placed the order before 11AM there time and it shipped the same day. I received it 48 hours later. GREAT SERVICE!!
January 30, 2026
Reply from Wholetoolbox
We really appreciate your kind words! It’s great to hear the part arrived quickly and at a fair price. Thanks for choosing us we’re always here when you need us again!
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