ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
Company replied
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Review summary
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
Company replied
Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
3.8
Great
985 reviews
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Very Good service and delivery was very…
Very Good service and delivery was very fast. Very happy
March 29, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
These people are SCAMSTERS
These people are a just using the spare parts buisness as Front for an elaborate SCAM. Be VERY VERY Careful dealing with these sweet talkers. BEWARE! as their experienced white collar scamsters and you wont know what hit you.
January 27, 2025
Unprompted review
Reply from WiAutomation
Dear Thomas,
We would like to clarify that the description in your review does not reflect an authentic experience with our company. There have been no recent interactions between us, and as such, we consider this review to be spam, which has already been reported to the relevant authorities.
That said, we want to assure all of our customers that we are always available to assist with any genuine issues or concerns related to our services and products. We encourage you, or any customer, to reach out directly, and we will be happy to help.
Best regards,
WiAutomation Team
1st Experience was not so great as the…
1st Experience was not so great as the shipment was delayed and than was sent in 2 parts. But current was above my expectations and reached well before in time.
The Freight charges seems to be little on the higher side and should be looked in to.
March 21, 2025
Easy order for small business
March 19, 2025
good service
the response to the inquiry was quick and they are professional in quoting the quality of the product was fine
and the delivery was fast
price is reasonable and acceptable
thanks
March 13, 2025
Unprompted review
The worst service
The worst service
Almost 2 months for the delivery
Never ever again
March 10, 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We are truly sorry to hear about your dissatisfaction.
At WiAutomation, customer satisfaction is our priority, and we take our commitments seriously. Your order, placed on February 19th, was promptly processed in accordance with our terms of service.
As stated in our Terms and Conditions, the lead time for in-stock items may vary from 1 to 10 business days:
"The approximate delivery time for goods in 'In Stock' status is usually 1 to 10 business days."
Terms & Conditions
Unfortunately, your order faced an unexpected 3-business-day delay due to unforeseen issues in goods transfer at our central hub. While transit delays are sometimes beyond our control, we deeply regret any inconvenience caused.
We are committed to improving our processes to prevent such delays in the future and truly appreciate your patience. We hope to assist you again on WiAutomation.
Best regards,
Sasha
Prompt delivery and package arrived as…
Prompt delivery and package arrived as expected.
March 7, 2025
Order was delivered right away
February 28, 2025
I just received my purchase and it…
I just received my purchase and it arrived broken and used. Very late. Terrible experience. Do not use this store.
March 3, 2025
Unprompted review
Reply from WiAutomation
Dear Gonzalo,
We sincerely apologize for the inconvenience you encountered with your purchase.
Please note that our products are covered by the WiAutomation warranty, which ensures support in case of malfunction. Our team will reach out to you as soon as possible to resolve the issue promptly. We are fully committed to finding a solution and improving your experience.
Thank you for your patience.
Best regards,
Martina
it has been highly delayed responses to…
it has been highly delayed responses to the queries and emails sent, it is expected to increase the response time and some one to be available on week ends., as being online, the orders and replies need to be ontime real time.
March 1, 2025
Unprompted review
Reply from WiAutomation
Dear customer,
Thank you for reaching out. Please note that our company is closed on weekends, which may explain why you did not receive a response earlier.
Additionally, since we did not receive further details from you, we are unsure exactly what response you were expecting. If you could contact us again or give us a call, we would be happy to assist you with more details.
Looking forward to your reply.
Best regards,
Sasha
Quick response of enquiry.
February 27, 2025
Unprompted review
Items as described
Items as described, shipped out fast, easy process. All good, thanks
February 25, 2025
Excellent communication
Excellent communication, fast shipping, thank you very much
February 20, 2025
Unprompted review
Great PLC
Purchased a New PLC at a good price.
Fast shipping and good communication with customer service.
February 18, 2025
Fast action
February 11, 2025
Great customer service
Great customer service, prompt delivery and trustworthy. Very professional and really cost effective.
February 12, 2025
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