Wicks Reviews 135

Placed a click and collect order with the Slough store
Got a text advising that the goods were ready within an hour
Replied by text advising on my way
Arrived, collected goods and was on my way home within 5 mins
Perfect….. in fact this review probable took longer than collecting the order…

Vister wicks Aintree Liverpool, met Mark bathroom designer, home vist then designed our lovely bathroom , he was very patient from start to finish , them we had a vist from Adam the bathroom fitter, after a couple of small issues ,Adam did a great job , while we went on holiday , but keeps us informed throughout , it only took a week too , thank you very much Mark and Adam not forgetting Vinny too 😀 also very save and trusting towards Adam to leave a key while we were away too 😀 thank thank to you all .

Never,never buy a Kitchen from Wicks £19,000 worth of nightmares from day one warranty, guarantee, customer service non existent, cowboy contractors, no one at wicks wanted to know there head office management just cut me off and I was very polite all the time but it got me nowhere now we have a total sub standard Kitchen please, please buy elsewhere

Mr Alan Bartlett ,the Kitchen designer was excellent and was very supportive from the start to the completion of my kitchen. I was very nervous about having a new kitchen as it was the first time I have had to make all the decisions on my own but Alan supported me all the way ,assuring me and giving me sound advice. I really don’t think I could have seen it through without all of his support so thank you Alan. The kitchen fitter Mr Richard Edwards was also excellent and fitted my kitchen in a very professional manner. He was very punctual and hard working often staying late and often having very short breaks if any. Wicks are very luckily to have such a loyal ,reliable worker to carry out the fitting of kitchens . Richard should feel proud of his high standard of work. So thank you Richard. The disappointment was the Sheridan work top company . In the first instant I was informed of the day the fitters were coming but they did not turn up or get in touch to tell me that they weren’t coming which I thought was extremely rude. Then when they turned up two weeks later with the worktops they didn’t bring the sink so we’re unable to fit the tops ,which meant I was without any water in the kitchen , and unable to use my washing machine. Customer services were informed and a further promise of a second visit was arranged but I was let down again so still No running water or washing machine facilities in the kitchen. I wouldn’t have felt so let down had I not checked the day before only to be assured that they were definitely coming. Finally the fitters were promised for the Thursday of the following week but the day before a fitter rang and asked if it was convenient for him to come with two of his colleagues on the Friday. When I asked him why they weren’t coming on the Thursday as promised he said that he didn’t know anything about it as he had just got back from his holiday and had a message asking him if he could come on the Friday.I said please remember the sink this time and he told me he would enquire about the sink and would probably pick it up on his way. The only reason I can think of for the unreliability was lack of communication which I felt was really unacceptable. However when the fitters finally came they were quick and efficient but that is the reason and the only reason that I felt let down and unable to award five stars.

Absolutely dreadful customer service from Wickes at Martlesham Heath. I tried to exchange an item that I had brought a couple of weeks prior. I was not asking for money back - I had picked up the wrong item and wanted to exchange it for the correct one. I had lost the receipt, however, the item was still sealed and branded. The staff member was rude and officious and their customer services department not much better. I will never buy anything from Wickes again.

Rang York branch orders loft flooring in picture it is green coloured when it was delivered one board was green the rest just buff .spoke to a very rude manageress who said well it’s only going in your loft.which actually it isn’t .
When we rang head office to put in a complaint you have to pay £6
What a Mickey Mouse company

Absolute shambles of a company ordered fencing got to pick day if delivery for it to not turn up took day of work phoned Customer service to be told failed delivery delivery next day no I'm working no curtesy call nothing terrible company bishops Stortford

I am writing to say thanks to Connaire McCarron who is working at Wickes Customer Services.

Recently I ordered timber from Wicks, which included two pack of "Wickes Treated Sawn Timber - 22 x 150 x 2400mm - Pack of 4". After received the delivery, I noticed surface of one pack of the timber was poor, and I reported this to the Customer Services.

Connaire McCarron was the staff dealing with my enquiry, and did a fantastic job: replying to my emails promptly; giving me choices for replacement or returning & refunding; and making arrangement quickly for delivery of the replacement and collection of the faulty timber pack. The whole process was quicker than I expected.

Connaire also kept my enquiry open and made sure I received the timber on time and was happy with its quality.

We are human beings and can make mistakes. I like the good Wicks staff Connaire, who could transfer my first upset to later happiness.

I will continue to buy my DIT items at Wicks.

Ordered bags of topsoil and gravel. Had to be in bags as I am disabled. Delivery came and it was kerbside, nothing saying at the time of ordering that iw would be a kerbside Delivery. Unfortunately I had to refuse delivery as I am not able to carry the bags from the kerb to the garden. After I called and spoke to am extremely rude lady on customer care, who begrudgingly gave me my refund, only to find they have kept the delivery fee. Am fighting to get the delivery fee refunded as I would not have ordered k owing it was a kerbside delivery. However reading all these reviews, am not holding out for much hope of this happening. Had previously excellent service when ordered gravel only from them but will not be using this company again unless they can convince me that thus was a one off and get my full refund.

The worse company ever will NOT using them again very rude delivery man and his delivery partner - 10000 feedback. Will be taking my shopping to b and a from now on.

We had a kitchen designed and fitted by Wickes. I'm happy with it now but we had endless issues with it from start to finish. The designer got a window measurement wrong so the fitters couldn't fit one of the wine racks which obviously we've paid for. Also, because of the design of the cabinet doors we were unable to have internal draws installed which obviously we also paid for. They are now sitting in our conservatory along with the wine rack and a whole length of worktop that wasn't used because of poor design again. Obviously all the stuff that weren't used we've paid for. I tried getting our money back through contacting customer services via email and phone but they said we have to go back to the store and talk to the designer and it's the stores discretion. We tried contacting the designer but he didn't return our calls. They even said at one point that we'd have to pay to return anything! We also have about 3 cabinet doors left over as they sent wrong replacement ones. The only reason I'm giving 2 stars and not one is because the fitters were brilliant. I can't fault them at all and we do at least have a nice kitchen at the end of it all but it took 3 months to complete because of waiting for replacement doors. I won't be using Wickes for big projects again!

trade and builders and Diy BEWARE
Wicks are unwilling to allow returns without resistance also the company has no straight forward returns policy and leaves it up to branch staff discretion !!shop at b&q they have no quibbles you have been warned!!!

I would like to thank Dan Evans @wicks Shrewsbury for planning our Kitchen. Dan was very professional, pacience and helpful. He disgned the kitchen, then ensured we had it all ordered. He really is an asset to the company. Kitchen has arrived on time, with everything we need. Thank you Dan.

811172 once again been promised a call back from Amy manager liverpool as I've paid so much for my bathroom and nothing but problems, spoke to Colin who promised to call me back still no call back do not go with this customer I am a pensioner getting treated like this yet they were happy to take my money

I personally want to thank Harry and Betu at Wicks South Ruislip for their Wonderful Customer service , they turned a very bad shopping experience for me into a wonderful one, they showed Me empathy and there customer service was exemplary, they both REALLY ARE AN ASSET TO WICKS
I can’t thank/praise them both enough

OH MY GOD! Alina @ Wicks Watford was absolutely amazing! She was so friendly and extremely patient considering I was so indecisive. We had several consulting appointments until I was 100% sure I was happy with the end product.And yes I was overly content with what Alina and I put together.Thankyou Alina.I am truly grateful.
Maria

Minus 1 star what a terrible company to deal with left my mother 90 with worktops in small hallway still there after 12 weeks they are replacements for faulty tops they installed she has fell a few times ,nobody seems to care emailed,phoned and written plus so many other issues PLEASE do not use

Dudley 252
I honestly can't understand the bad reviews about Wicks on here. We have just had our utility room supplied and fitted. The salesman was very professional and paid much attention to detail in helping us decide what was best. The products came as stated, the fitter arrived on time every day during the installation and his workmanship was very good. I would definitely choose the Dudley store again.

Thank you John Reed.

Please read the comment from WICKS at the end of this review. On all my previous reviews WICKS have replied with their 'standard reply' just to fulfil the trustpilot criteria. They have never tried to resolve or discuss my case. Wicks Customer service is appalling as are the fitters they put in our home.

Don't buy a kitchen from WICKES until you read our sorry and expensive saga.

WICKES appointed fitters allocated 11 days to fit the new kitchen, 3 years and 90 days work on site later we are still left with a seriously compromised floor on which, of course, the whole kitchen sits on. We had 3 different WICKES appointed fitters, a 4th was sacked by WICKES before starting - a further delay. Our kitchen floor has been completely relaid 3 times and twice partially. We realised early on that the fitters weren't professional as they arrived to start work without any plans and left a lad to take up the floor tiles with a screw driver and hammer which of course didn't work, we had to supply him with a bolster and club hammer, we were so concerned after the first day that we ended up babysitting the fitters for every day they worked.

IMPORTANT: Watch out WICKES will have you sign a separate contract with their recommended fitters so WICKES can wash their hands of any issues resulting from the fit.

The main reason for selecting WICKES was supply and fit under one roof - don't be fooled. It took contact with the CEO of WICKES before any action to resolve happened - that was 2 years ago.

WICKES idea of settlement is the equivalent of 2 cups of coffee for my husband and I for the 90 days of onsite work, we lived in a building site with the dirt/dust all over the house (no protection for the rest of the house from the fitters, we had to give them dust sheets) and disruption 6 days a week from 07.30 and often until 19.30, we would then have to go out to find somewhere to eat at our own, considerable expense. This kitchen cost us over £40,000.

BASED ON OUR AWFUL EXPERIENCE WE COULD NEVER RECOMMEND WICKES.

Reply from Wickes

3 hours ago

Hi, As we have answered your previous comments and you have made multiple reviews on the same issue we will no longer be continuing to answer the same review repeated. Sean

Just had my bathroom replaced with Wicks.
Had one or two teething problems with products being out of stock but it was quickly rectified and the finished job looks amazing.
The fitter was always on time, kept everything clean and very friendly.
Very happy