Very helpful team who are readily contactable and willing to help. I have an ongoing issue with a very specific device connectivity problem and everyone I’ve spoken to has gone above and beyond to hel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WF packages are competitively priced, compared to other providers & the service generally works well. There are occasions when the bandwidth drops, which can interfere with access e.g. streaming... See more
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They were brilliant getting us reconnected after we attempted to go to a competitor, for a slightly cheaper deal, which was the worst thing we done. Was without internet and landline for 4 days.... See more
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Simply the best experience ever 2 super friendly engineers, you would not know they had been here as they were incredibly tidy and curious They even swept the pavement of dust after they fin... See more
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Company details
Written by the company
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Written by the company
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Contact info
Communications House, 56 Love Ln, PO31 7EU, Cowes, United Kingdom
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Company to deal with
Excellent Company to deal with, they helped me tremendously when setting everything up, and were most patient with me when I had problems considering that I am 85!!!!!
I would recommend them to anyone.
December 28, 2025
Reply from WightFibre
Hello David
Thank you so much for your kind review and recommendation.
We’re delighted to hear that our team was able to support you throughout your setup and patiently help resolve any issues along the way.
Providing clear, friendly assistance is something we take great pride in, and it’s wonderful to know this made a positive difference for you.
Thank you again for choosing us and for taking the time to share your experience.
Best wishes.
True to their word...I ordered 300mbps & actually get a bit over that.
The weather was awful the day they came to install my Wight fibre, it was torrential rain but they still kept going with the installation, they had a bit of trouble getting the fibre up the road to my property due to the weather being so wet but they came back the next day (Sunday) to finish the job. True to their word, I ordered 300mbps package & have always had over 300mbps broadband download & upload speed. So you actually get a bit more than they promise. Whereas others have been under par. They were all friendly too. No complaints at all.
November 25, 2025
Reply from WightFibre
Hello,
Thank you so much for taking the time to leave such a detailed and positive review. ⭐
We’re really pleased to hear how happy you are with your service.
Our teams take great pride in seeing jobs through properly, even when the weather is challenging, so it’s lovely to know their commitment and friendliness stood out to you.
We’re also glad to hear you’re consistently getting speeds above what was promised, exactly how it should be.
Thanks again for choosing WightFibre and for your kind words.
Enjoy your connection! 💙
Great customer service
Great customer service. Broadband up and running smoothly and efficiently. Friendly staff
March 24, 2026
Unprompted review
Reply from WightFibre
Hello Joan,
Thank you for your lovely review. ⭐
We’re really pleased to hear everything is up and running smoothly and that our team made a good impression.
Thanks for choosing WightFibre and enjoy your broadband! 💙
on time so no problems
March 20, 2026
Unprompted review
Reply from WightFibre
Hello David,
Thanks for the 5 stars! ⭐
We’re glad everything was on time and hassle‑free! 💙
Basically i do not have any reason to…
Basically i do not have any reason to complain .Super service .
December 19, 2025
Reply from WightFibre
Hello Keith,
Thank you so much for taking the time to leave us a 5‑star review! ⭐
We’re delighted to hear you’ve had no reason to complain and that you’ve received super service.
Thanks again for choosing us. 💙
Nearly two years ago I had my internet…
Nearly two years ago I had my internet cut off because the price was getting too much, three months ago I decided to take up a special offer of £21, now I get a bill for nearly £25 I will be having it cut off again at the earliest opportunity as there is one reason for this increase, it's becoming a rip off, I'm on a very low income less than £8000 per year, that I go to work for yet people on income support can get theirs for £19, this is highly unfair
December 18, 2025
Reply from WightFibre
Thank you for taking the time to share your concerns. we really sorry to hear how frustrating this has been for you.
I’d like to clarify that our WightFibre Essential Full Fibre 100 package is a social tariff, and the eligibility criteria for this are set by the Department for Work & Pensions. This package is available to customers who are currently claiming Universal Credit, Pension Credit, Income Support, Income‑based Employment and Support Allowance, or Income‑based Jobseeker’s Allowance.
If you believe you may be entitled under any of these criteria, please do get in touch with us and we’ll be very happy to review your account and help where we can.
With regard to your bill increase, promotional offers are time‑limited and revert to the standard price once the offer period ends. We appreciate that price changes can feel unfair, and we never want customers to feel pushed out of service because of cost.
If you’re willing, we’d really encourage you to contact our Sales team so we can look at your account in detail and see whether there are any suitable options available for you.
We genuinely value your custom and want to support customers wherever possible.
Best wishes.
Very helpful support team…
Very helpful team who are readily contactable and willing to help. I have an ongoing issue with a very specific device connectivity problem and everyone I’ve spoken to has gone above and beyond to help resolve. Thanks to Hazel , Danny, Sam, Colin & Gary , let’s hope between us we can sort this out , I’ve every confidence we will !
March 18, 2026
Reply from WightFibre
Thank you so much for the kind feedback. It really means a lot to the team. I’m glad you’ve found everyone approachable and willing to help, especially with such a specific device issue. I’ll be sure to pass your thanks on to Hazel, Dani, Sam, Colin and Gary. We’re absolutely confident we’ll get this resolved with you and appreciate your patience and trust while we do. Best wishes!
I always was a WightFibre customer but…
I always was a WightFibre customer but when I moved, there wasn't a service so I had to go elsewhere. Fortunately, WightFibre has now been able to provide a service where I live plus a great,and very affordable introductory offer, at least for my initial 12-month contract. The engineer was very professional and helpful and my broadband speed is excellent. Absolutely no complaints.
November 19, 2025
Reply from WightFibre
Hello Christine,
Thank you so much for your wonderful review! 🌟
We’re really pleased to welcome you back to WightFibre, and it’s great to hear that we’re now able to provide service in your new area.
It’s fantastic that you’ve found the introductory offer helpful and that your engineer visit went smoothly, we’ll be sure to pass on your kind words.
Brilliant to hear your broadband is performing well too.
If you ever need anything, our team is always here to help.
Thanks again for choosing WightFibre! 💙
A smooth easy change over
A smooth easy change over. A fantastic service with no drop in connections what so ever. I would certainly recommend WightFibre.
November 19, 2025
Reply from WightFibre
Hello Maxine,
Thank you so much for your lovely 5‑star review! 🌟
We’re delighted to hear your switch to WightFibre was smooth and stress‑free, and it’s great to know your connection has been rock‑solid since joining us.
Your recommendation means a lot to us, we really appreciate it. If you ever need anything, our friendly team is always here to help.
Thanks again for choosing WightFibre! 💙
Asbestos in the property
Asbestos in the property, but I didn't know at the time. Guys drilling and piercing walls
December 16, 2025
Reply from WightFibre
Hi Andre,
Thank you so much for the 5‑star review, we really appreciate it.
We’re very glad the installation went smoothly, but we’re sorry to hear you later discovered asbestos in the property.
Our engineers follow strict safety procedures and only drill once the required checks and permissions are in place.
If you have any concerns at all or would like us to review anything further for peace of mind, please don’t hesitate to reach out, we’re here to help.
A nice clean installation
A nice clean installation. Cables were routed through from the rear of the property, right through to where the router was to be sited.
The two engineers listened to us, as to where we wanted the cables put through the walls, and they were very quick and efficient with the installation.
Plus side, is Wightfibre does not seem to knock itself off when it pleases. All in all a 100% improvement.
November 16, 2025
Reply from WightFibre
Hello
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear you were happy with the clean installation and that our engineers listened carefully to your preferences and completed everything quickly and efficiently.
It’s great to know you’re seeing such a big improvement in reliability too — that’s exactly what we aim to deliver.
Thanks again for choosing WightFibre, and please don’t hesitate to get in touch if you ever need any support.
Kind regards
Five star quality
Easy initial sign up, cable connected efficiently by two guys who were courteous and knowledgeable, whilst accommodating my wishes for router placement. Set up in house easy, and continued high quality signal in every room of the house and garden at 10 times my old broadband sped
November 16, 2025
Reply from WightFibre
Hello,
Thank you for such a fantastic review! We’re really pleased to hear that the sign‑up was easy, the installation team were courteous and knowledgeable, and that we were able to accommodate your router placement preferences.
It’s great to know you’re enjoying a strong, reliable signal throughout your home and garden — and at such a big speed upgrade too!
Enjoy your connection.
Kind regards
5 stars
Hi,
I recently got a broadband deal with WightFibre. The service was great, professional and quick. Honestly, top tier value for money.
Cheers!
December 14, 2025
Reply from WightFibre
Hello,
Thank you so much for taking the time to leave such a great review!
We’re really pleased to hear you found the service professional, quick, and great value for money. That’s exactly the experience we aim to deliver.
Thanks again for choosing WightFibre – if you ever need anything, we’re always happy to help.
Kind regards
Easy installation and working perfectly…
Easy installation and working perfectly thanks
November 10, 2025
Reply from WightFibre
Hello Anthony,
Thank you so much for the 5‑star review! ⭐
We’re really glad to hear the installation was easy and everything is working perfectly for you.
If you need any help in the future, we’re always here to support you! 💙
Great service
Great service, kept me informed every step of the way. Brilliant product too.
December 7, 2025
Reply from WightFibre
Hello Hayley,
Thank you for the fantastic 5‑star review! ⭐
We’re delighted to hear that you received great service and felt informed every step of the way.
It’s wonderful to know you’re happy with the product too!
If there’s ever anything else we can help with, we’re always here for you. 💙
a change from cost
December 5, 2025
Reply from WightFibre
Hello Mr Harris,
Thank you for your 4‑star review! ⭐
We’re glad to hear you’ve noticed a positive change in cost.
If there’s anything more we can do to make your experience even better, we’d love to hear from you.
Your feedback truly helps us improve! 💙
Disappointed service great but signed…
Disappointed service great but signed in for cheapest rate as I am a pensioner they have increased the price only 3 months in ..two reps called last week doing the rounds for new customers and because of new gov regs was offering package at 14.99..just to add insult to injury
September 4, 2025
Reply from WightFibre
Hello Jenny,
Thank you for your review, and we’re really sorry to hear about your disappointment.
We’re glad the service itself has been good for you, but we completely understand your frustration regarding the price increase, especially after choosing a package based on affordability.
Recent government regulatory changes have affected pricing across the industry, but we appreciate how frustrating it must feel to see new customer offers while your own price has changed after only a few months.
That’s certainly not the experience we want any customer to have.
Please reach out to our Customer Service team so we can review your account in detail and make sure you’re on the best and most cost‑effective option available.
We’re here to help and want to ensure you feel properly supported.
Thank you again for sharing your feedback, it genuinely helps us improve.
I had a problem today with the internet…
I had a problem today with the internet connection and wifi.....I was on the phone to one of their tec guys for over half an hour with him trying to solve my issue....in the end it was a rare hardware issue with the plume module.
90 minutes later a repairman came to my door, swapped over the module and all was good.....absolutely fantastic service from a truly great local company.
Their prices are reasonable for what you get in terms of speed and customer service. 5 star.
March 3, 2026
Unprompted review
Reply from WightFibre
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re really pleased to hear that our team were able to identify the rare hardware issue with your Plume module and get everything resolved so quickly.We’re also delighted that you’re happy with both the service and the value you receive from WightFibre.
Best regards,
The WightFibre Customer Service Team
Wayne and Alex installed our new…
Wayne and Alex installed our new business Wightfibre and they were excellent. Very helpful, friendly and professional. Nothing was too much for them. They are a credit to Wightfibre.
February 26, 2026
Unprompted review
Reply from WightFibre
Thank you so much for the wonderful 5‑star review! We’re delighted to hear that Wayne and Alex provided such an excellent installation experience. Your kind words about their helpfulness, friendliness and professionalism mean a lot — they’ll be thrilled to hear this!
Best regards. The WightFibre customer service team.
Reply from WightFibre
Hello Deborah,
Thank you so much for your 5‑star review! ⭐
We’re really glad to hear you found our communication clear and our team polite.
We appreciate you taking the time to share your experience and we’re always here if you need anything in the future. 💙
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