very good installation process. Engineer kept us informed throughout the process and was friendly and helpful. He removed his shoes everytime he entered our house as it was raining, which was much app... See more
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Review summary
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Had for some five months now and has worked flawlessly at 100% speed all the time. No faults, no glitches. Installation was extremely neat with the guys going out of their way to install in our prim... See more
Company replied
From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract start... See more
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Our wightfibre installer Lester was excellent. He arrived on time, listened to our requirements and made the necessary adjustments going around our borders rather than through the middle of the lawn... See more
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Company details
Written by the company
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Written by the company
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Contact info
Communications House, 56 Love Ln, PO31 7EU, Cowes, United Kingdom
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Good wifi company
Good wifi company, shame they made a mess of all the roads on the island😊
December 15, 2025
Reply from WightFibre
Hello Henk,
Thank you for your 5-star review! ⭐
We're delighted to hear you're enjoying the service. 😊
As for the roads... we know our network build has caused some disruption along the way, and we appreciate everyone's patience while we've been working to bring full fibre broadband to communities across the Island.
The good news is that once the work is done, the fast and reliable connection is here to stay! Thank you for bearing with us and for your kind words about our service. 💙
Reply from WightFibre
Hello Gillian,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear everything has been excellent and that you've had no problems with the service. It's great to know things are working just as they should.
Thank you for choosing WightFibre and for taking the time to share your feedback. We really appreciate your support! 💙
The staff are very helpful and get to…
The staff are very helpful and get to you as quickly as possible good service 15 July 2926
March 19, 2026
Reply from WightFibre
Hello Margaret,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've found our staff helpful and that we've been able to assist you quickly whenever needed.
Providing great service and support is something we take real pride in, so it's wonderful to know that's been your experience.
Thank you for taking the time to share your feedback and for choosing WightFibre. 💙
The men who fitted it were polite
The men who fitted it were polite
Very neat
And did a lovely job
Thank you
July 14, 2026
Unprompted review
Reply from WightFibre
Hello Julie,
Thank you for your fantastic review! ⭐
We're delighted to hear that our installation team were polite, worked neatly, and did such a lovely job for you.
I'll be sure to pass your kind comments on to the engineers – they'll really appreciate the feedback.
Thank you for choosing WightFibre and for taking the time to leave us a review. 💙
Poor service
When Wightfibre dug a trench in our road for fibre they made a very poor job of filling it in. Their concrete is cracked and sinking. Their rep visited me to sell me broadband. I pointed out they need to repair the concrete, to which his response was " I don't care. Do you want our broadband?". No thanks
July 14, 2026
Unprompted review
Reply from WightFibre
Hi,
Thank you for taking the time to leave a review.
I'm sorry to read about your experience. I'd really appreciate the opportunity to look into both the reinstatement work you have mentioned and the interaction you had with our representative.
Would you be able to contact us directly with the location of the trench, along with any details you can provide about when the conversation took place? This will help us identify the relevant teams and investigate the concerns you've raised.
Thank you
No slow download wheel going around
I don’t get the little wheel going around on the screen if the download is slow, and the price was right for me , cheaper than my previous supplier
March 16, 2026
Reply from WightFibre
Hello Terry,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear you're enjoying a smooth and reliable connection, without the frustrating buffering or loading wheels that can come with slower services.
It's also great to know that you're getting better value for money compared to your previous provider.
Delivering fast, dependable broadband at a fair price is exactly what we aim for.
Thanks for choosing WightFibre and for your support! 💙
It all works just as it said in the…
It all works just as it said in the brochure. What more needs to be said.
April 6, 2026
Reply from WightFibre
Hello Brian,
Thank you for the fantastic 5-star review! ⭐
We love hearing feedback like this — straightforward and to the point! It's great to know that your service is delivering exactly what was promised and meeting your expectations.
Thank you for choosing WightFibre and for taking the time to share your experience.
Your support means a lot to us. 💙
Great upload
Great upload. Great Download. Great Price. Great installation team. Gggreat Price. Keep business on the IOW
April 12, 2026
Reply from WightFibre
Hello Neville,
Thank you for taking the time to leave such a fantastic review! ⭐
We're delighted to hear you're enjoying great upload and download speeds, excellent value for money, and that our installation team made such a positive impression.
As a local Isle of Wight company, your support means a great deal to us, and we're proud to be helping keep business and investment on the Island.
Thank you for choosing WightFibre and for recommending us. 💙🚀
Very neat installation
Had for some five months now and has worked flawlessly at 100% speed all the time. No faults, no glitches.
Installation was extremely neat with the guys going out of their way to install in our primary chosen place which could not have been their easiest installation but was all done very professionally.
We were also the first subscriber in our managed apartment block so major works were undertaken by Wightfibre to ready the block for all residents. Wightfibre did all the liaising with the managing agents. Very professional all round.
April 8, 2026
Reply from WightFibre
Hello Ashley,
Thank you for taking the time to leave such a fantastic review. ⭐
We're delighted to hear that your service has been performing flawlessly and delivering the speeds you expected since installation.
It's especially great to know that our installation team went the extra mile to ensure everything was completed neatly and professionally in your preferred location. We know that every property can present its own challenges, so your recognition of their efforts means a lot.
We're also pleased that the work required to connect your managed apartment block was handled smoothly.
Bringing full-fibre connectivity to new locations often involves close coordination with managing agents and residents, and we're glad our team could make the process as seamless as possible.
Thank you for being the first resident in your block to join WightFibre and for recommending us.
We truly appreciate your support and look forward to continuing to provide you with a reliable service for many years to come. 💙
I've been paying for a landline for a…
I've been paying for a landline for a couple of months and it's not connected yet .
April 8, 2026
Reply from WightFibre
Hello Miss Harris,
Thank you for taking the time to leave a review.
We're very sorry to hear that your landline service has not yet been connected, especially after you've been paying for the service for a number of months. We completely understand how frustrating this must be.
I can see you have been speaking with a colleague regarding this who is awaiting your update, please let us know if you have been able to plug your phone cable into our Hub and if further assistance is required.
Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.
Kind regards,
The WightFibre Team
Everything has been good so far
April 8, 2026
Reply from WightFibre
Hello Mr Calvert,
Thank you for your 5-star review! ⭐
We're delighted to hear that everything has been good so far. Thank you for choosing WightFibre and for taking the time to share your experience.
We really appreciate your support and look forward to continuing to provide you with great service in the future.
The WightFibre Team 💙
Amazing service
Amazing service ,everything was explained as they went and cleaned any mess up after they finished would highly recommend wightfibre
March 10, 2026
Reply from WightFibre
Hello Cher,
Thank you so much for your fantastic 5-star review! ⭐
We're delighted to hear that you had such a positive experience with our installation team. Providing clear communication throughout the process and ensuring everything is left clean and tidy are standards we pride ourselves on, so it's wonderful to know this made a difference.
Thank you for your recommendation and for choosing WightFibre. We really appreciate your support and hope you continue to enjoy your service.
Kind regards,
The WightFibre Team 💙
Seamless good
March 8, 2026
Reply from WightFibre
Thank you for your 5-star review! We're delighted to hear your experience was seamless and that everything went smoothly. We really appreciate you taking the time to share your feedback and thank you for choosing WightFibre.
Best regards,
The WightFibre Team
excellent service
From start to finnish wight fibre could not be faulted. From initial contact through to installation all staff were informative and helpful. there have not been any problems since our contract started.
As far as we are concerned we cannot praise Wight Fibre highly enough
April 5, 2026
Reply from WightFibre
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that your experience with WightFibre has been positive from start to finish, and that our team provided helpful and informative support throughout the whole journey.
It's especially great to know that your installation went smoothly and that you've had no issues since joining us. Your kind words mean a lot to the team, and we're grateful for your recommendation.
Thank you for choosing WightFibre.
Best regards,
The WightFibre Team
Great initial impression and price but…
Great initial impression and price but absolutely no loyalty reward for existing customers… all about getting people signed up.
July 4, 2026
Unprompted review
Reply from WightFibre
Thank you for taking the time to leave a review. We're pleased to hear you were happy with the initial service and pricing.
We do understand your comments regarding loyalty rewards. While we regularly run promotional offers to encourage new customers to join WightFibre, existing customers can still benefit from package changes with contract renewals, and new products as they become available.
Customer loyalty is important to us, and feedback like yours helps us review how we reward and support our long-term customers. We appreciate your honest comments and your support. Best regards, The WightFibre team.
Installation of Wightfibre
I was worried about the installation not wanting my garden dug up to lay the access cable - the engineers were excellent and listened to my concerns and made sure I was happy with the install. I now have much cheaper internet as a result!!
February 27, 2026
Reply from WightFibre
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that our engineers listened to your concerns and worked with you to find an installation solution that you were comfortable with. We know having work carried out at your property can sometimes be worrying, so it's great to hear the team kept you informed and made sure you were happy every step of the way. It's even better to know you're now enjoying a faster service and a lower monthly cost. Thank you for choosing WightFibre! Best regards, The WightFibre Team
Great engineer team and an efficient…
Great engineer team and an efficient installation.
Unfortunately when I contacted my old provider, the handover process didnt seem to have been been set up... hopefully I won't have to pay for both, for the months notice period.😒
July 2, 2026
Unprompted review
Reply from WightFibre
Thank you for your review and for choosing WightFibre.
We're delighted to hear that our engineering team provided an efficient installation and delivered a positive experience.
We're sorry to hear there may have been an issue with the handover from your previous provider. If you haven't already been in touch with us about this, please feel free to contact our Customer Service team and we'll be happy to look into the situation and offer any guidance we can.
Thank you again for your feedback, and we hope you enjoy your new WightFibre service!
No problem with service up to yet and…
No problem with service up to yet and nice to speak to local people when you need to.
April 3, 2026
Reply from WightFibre
Thank you for your 5-star review! We're pleased to hear everything has been running smoothly and that you're happy with the service.
As a local Isle of Wight provider, we know how important it is to be able to speak to someone nearby when you need help, so it's great to hear that our local customer service team has made a positive impression.
Thank you for choosing WightFibre and for taking the time to share your feedback.
Very happy we have changed to WightFibre
After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have now returned their Router & have to pay them £80 for cancelling our contract with them. We decided to go with WightFibre. So pleased we did. Very fast Internet connection. The installers, Lenny & Sam (I think) were very nice. So pleased we have changed. Thankyou
June 24, 2026
Unprompted review
Reply from WightFibre
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you've made the switch to WightFibre and are already enjoying the benefits of a faster and more reliable connection. We're pleased our team could help make the transition a positive one. It's great to hear that Lenny and Sam made a good impression during the installation.
Thank you for choosing WightFibre and for giving us the opportunity to serve you. We hope you enjoy your new full-fibre service for many years to come!
Very helpful and great Customer service!
July 1, 2025
Reply from WightFibre
Thank you for your 5-star review! We're delighted to hear that you found our team helpful and that you received great customer service. Providing friendly, reliable support is something we take great pride in, so it's wonderful to know we've made a positive impression. Thank you for choosing WightFibre and for taking the time to share your feedback
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