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Wil-U Reviews 5

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TrustScore 4 out of 5

4.0

Software Company
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Company details

  1. Software Company

Written by the company

Wil-U is a tablet-based solution for charity shops that makes selling items, increasing Gift Aid revenue, and connecting with supporters and volunteers easier and more affordable than ever before.

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4.0

Great

TrustScore 4 out of 5

5 reviews

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Rated 5 out of 5 stars

Charity POS Software Done Right!

We started our journey with Wil-U just under a year ago, moving from traditional tills and homegrown gift aid systems. The implementation was incredibly smooth - pretty much just plugged in and switched on. The support team are fantastic - quick to answer the phone and very responsive. Staff and volunteers took to the system incredibly well and it is universally popular.

Implementation of Wil-U has been transformative for our charity: huge productivity gains from gift aid automation; greatly improved management information, the list goes on. The solution is easy to use, reliable and Wil-U actively seek input from their customers on enhancements. 100% happy with our decision to join the Wil-U family and would not hesitate to commend them to other charities looking for a modern, highly functional POS and Gift Aid solution.

March 4, 2025
Unprompted review
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Reply from Wil-U

Thank you for your wonderful review! We're delighted to hear how smoothly your transition to Wil-U went and that the system has had such a positive impact on your charity. It’s great to know that both staff and volunteers have embraced it and that our support team has been there when needed.

We truly appreciate your recommendation and your input in helping us improve. We're proud to have you as part of the Wil-U family and look forward to continuing to support you!

Rated 5 out of 5 stars

Great software

Great software, and helpful support team.

December 1, 2024
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Reply from Wil-U

Thank you! We're glad you're enjoying the software and found our support team helpful. We appreciate your feedback!

Rated 4 out of 5 stars

Updating of our equipment

We've currently been working through a cycle of updating our equipment, this has arrived on time and packaged well for each of our individual shops. To set this up our shop managers have had to contact the Wil U support team for guidance on the changeover process, on each occasion they've answered the phone quickly and effectively . Excellent customer service

February 3, 2025
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Reply from Wil-U

Thank you for your kind words! We're glad your equipment arrived on time and that our support team could assist you efficiently. We're always here if you need anything else!

Rated 5 out of 5 stars

Wil-U Review

The process was clear and fairly straightforward and a responsive support team which has made this process a lot easier than anticipated. The training materials were clear and easy to follow, making it simple to onboard staff quickly. Many thanks to Matt, Eve and Ilona for the support.

February 3, 2025
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Reply from Wil-U

Thank you for your feedback! We're glad to hear the process was smooth and that our support team and training materials made onboarding easier. Matt, Eve, and Ilona will be thrilled to know they made a difference!

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