If variety is the spice of life, then Wild Secrets is the chilli on your hot dog (but seriously, don’t do that….unless you want to, in which case, chilli away my masochistic friend)! The order was dis... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Discovering this little gem was like unlocking a secret world of pleasure. The discreet packaging arrived swiftly, and the product itself exceeded expectations. Its sleek design and various settings m... See more
Company replied
I've had nothing but amazing experiences with this company. Their shipping is so fast and the packaging is always stunning. Super easy to navigate website, exciting new products all the time, and t... See more
Company replied
Kia ora from NZ! I've been purchasing my sex toys from Wild Secrets ever since i turned 18. Firstly I love their sales, discounts and wide rand of products to choose from. It caters to diverse needs o... See more
Company replied
Company details
Written by the company
Founded in 1993, we have been the leaders in the Australian sex toy and lingerie market for over two decades. Our exceptional customer service, same day shipping, discreet delivery, best price guarantee, extensive product range and easy-to-use website have brought joy, satisfaction, fun and enjoyment to over a million customers – and counting.
Contact info
1 Stafford St, 3067, Abbotsford, Australia
- 1300 651 561
- support@wildsecrets.com.au
- wildsecrets.com.au
4.7
Excellent
510 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a great experience
Such a great experience , fast shipping ..
November 17, 2025
Unprompted review
Reply from Wild Secrets
Hi Siobhan,
Happy to hear that, thanks for taking the time to review.
-- Amelia
Love it!
Arrived in good time, was packaged well.
Loved the sale prices, customer service has always been fantastic with previous orders.
Typically buy from wild secrets, they’re my go to for adult items!
November 20, 2025
Unprompted review
Reply from Wild Secrets
Hi there,
Thanks so much for your lovely review! We’re thrilled you enjoyed the fast delivery, great prices, and our service.
We appreciate you choosing us as your go-to, it means a lot!
-- Amelia
Discovering this little gem was like…
Discovering this little gem was like unlocking a secret world of pleasure. The discreet packaging arrived swiftly, and the product itself exceeded expectations. Its sleek design and various settings make it a game-changer for solo adventures. Highly recommend for anyone looking to level up their self-care routine.
November 18, 2025
Unprompted review
Reply from Wild Secrets
Hi Rebecca,
Thank you for the amazing feedback!
We’re thrilled to hear the discreet delivery, design, and performance all hit the mark.
Enjoy your new favourite find, and thanks for choosing us!
-- Amelia
Website was easy to manoeuvre
Website was easy to manoeuvre, items came promptly and discreetly. Exactly as they were advertised.
November 16, 2025
Unprompted review
Reply from Wild Secrets
Hi CJ,
Thank you for your review!
We’re glad the website was easy to use and that your order arrived quickly, discreetly, and exactly as expected.
We appreciate you choosing us!
-- Amelia
I do all my purchasing for sex toys…
I do all my purchasing for sex toys bondage , and couples play through wild secrets
Their customer service is great their prices are amazing (especially when they have sales )
Anytime i want to spice things up in the bedroom or surprise my partner with some new fun when he gets home from FIFO
My one stop shop is always wild secrets , have bought for here for nearly 6 years now , love em !!!
November 14, 2025
Unprompted review
Reply from Wild Secrets
Hi Casidee,
Thank you so much for your lovely review!
We’re thrilled to have been your go-to store for so many years. We really appreciate your loyalty and are glad our service, prices, and range help keep things fun.
-- Amelia
I like that it’s discreet the only…
I like that it’s discreet the only thing is that it takes awhile to get the stuff
November 9, 2025
Unprompted review
Reply from Wild Secrets
Hi Tracy,
Sorry to hear that it took awhile to receive your goodies, we do endeavour to dispatch within 24 hours excluding weekends and public holidays.
I can't locate an order with the information provided so it is hard to say what has happened in this case but if you ever encounter delays you are welcome to contact our Customer Service team for assistance.
Thanks for the review!
-- Amelia
Very easy to browse the site
Very easy to browse the site, shipping is quick and discreet.
November 7, 2025
Unprompted review
Reply from Wild Secrets
Hi Riley,
Thanks for the feedback!
-- Amelia
Quality product as described
Quality product as described, descrete delivery is great and always delivered in good time.
October 31, 2025
Unprompted review
Reply from Wild Secrets
Hi Bec,
Thanks for the great feedback! We're thrilled you’re happy with the quality, discreet delivery, and quick service.
-- Amelia
Website was very easy to use parcel was…
Website was very easy to use parcel was quick delivery. Can’t wait to try them out!
October 25, 2025
Unprompted review
Reply from Wild Secrets
Hi Jack,
Thanks so much!
We’re glad you found the site easy to use and your order arrived quickly, enjoy trying them out!
-- Amelia
Item was well explained
Item was well explained
Reasonably priced
Purchase was easy
Delivery prompt
October 30, 2025
Unprompted review
Reply from Wild Secrets
Hi Anthony,
Thank you for your review! We’re glad you found the item well explained, reasonably priced, and that your purchase and delivery were smooth.
-- Amelia
The package arrived on time and as…
The package arrived on time and as described.
October 29, 2025
Unprompted review
Reply from Wild Secrets
Hi there,
Thank you for your feedback! We’re glad your order arrived on time and met your expectations.
-- Amelia
Respond to emails quickly, delivered promptly and a great product.
Respect for my privacy.
Responded quickly.
Gave helpful advice and support.
Promoted discounts for seniors.
Delivery was prior to the estimated time of delivery.
October 27, 2025
Unprompted review
Reply from Wild Secrets
Hi Mark,
Thanks so much for your kind words! We're thrilled you had a great experience and that our team could support you along the way.
Enjoy your purchase!
-- Amelia
Reply from Wild Secrets
Hi there,
Thanks for your feedback! Glad to hear you enjoyed it.
-- Amelia
Plenty of options for fun and adventure…
Plenty of options for fun and adventure and fantastic sale prices, postage is super fast and packaging is very discreet
October 24, 2025
Unprompted review
Reply from Wild Secrets
Hi Emma,
Thanks for your awesome review!
We’re thrilled you enjoyed the selection, prices, and fast, discreet delivery.
-- Amelia
Lost package - no refund coming
*product ordered -Sep 19, 2025
*product arrived NZ via DHL and hands over to Aramex -Sep 23, 2005
* Aramex informs me that they have lost the product - Sep 30, 2005
* Aramex closes the order due to being lost 9th October
*DHL and Wild secrets systems claim it has been delivered even though wild secrets also claiming an investigation is occurring. Still no feedback on the plan.
Wild secrets accept no responsibility of who they use in this process and don't keep anyone informed. It is already nearly a month from order. They say if DHL doesn't close then there will be no refund to me which must be in breach of trading acts. If you live in NZ i would not order from these people as they put no value in ensuring they look after NZ customers.
In response to your comment:
Literally you said "Another closure request has already been submitted to DHL this morning prior to you contacting. Until they confirm the package as lost, there is nothing more we can do". You knew that this had been lost as confirmation had occurred from Aramex over a week before and yet you said there was nothing you could do until you received something from them. If they never got back to you then you never would have refunded me...This is truth! Explain how i misrepresented this.
October 16, 2025
Unprompted review
Reply from Wild Secrets
Hi Mark,
I have reviewed your case and can see that our team were actively investigating the matter with DHL. As you were advised by the team, we do require an official conclusion to an investigation before a refund can be issued as parcels are sometimes recovered/located and subsequently delivered.
I can't see any evidence of our team advising you that you would not be refunded, just that we had to wait for the case to close, so I am not sure why you are claiming this to be the case.
As you are aware the case was closed this morning and the team have already issued a refund for you.
We hope this resolves the matter for you.
-- Amelia
Edit - Mark, this has already been clarified by email with our team, but I’ll restate it once more for clarity. From the outset, you were advised that the DHL case needed to be resolved before a refund could be issued. We have never had a situation where DHL failed to resolve a case and were actively following up on your case reguarly, stating that a resolution was required is not the same as saying a refund would never be provided.
As you can see, once the case was resolved, your refund was issued promptly. You are misrepresenting the situation by claiming we said we had no intention of refunding you, that is simply not true. The refund requirements were clearly communicated multiple times, and your current interpretation is inaccurate and misleading.
A forever customer.
I've had nothing but amazing experiences with this company. Their shipping is so fast and the packaging is always stunning.
Super easy to navigate website, exciting new products all the time, and the quality of what you're receiving is unmatched! I've been a two year customer and never once have I been let down.
I recommend this company to everyone I know with confidence they'll love the products as much as I do!
October 14, 2025
Unprompted review
Reply from Wild Secrets
Hi Skye,
Thank you so much for your amazing review!
We’re so grateful for your continued support over the years, it means the world to us!
-- Amelia
The speed of processing and delivery of…
The speed of processing and delivery of my order.
The discreet packaging also was great.
October 1, 2025
Unprompted review
Reply from Wild Secrets
Hi there,
Thanks so much for your kind review 😊❤️
-- Amelia
20th wedding anniversary fun
I was looking for something fun for our 20th wedding anniversary. The package arrived on the morning of our anniversary and boy...did we have fun. Wild secrets had the perfect "fun toys" to spice things up for us without us feeling "weird" about it. Prices were amazing, delivery was fast and the outcome was a screaming OOHHH!!
September 24, 2025
Unprompted review
Reply from Wild Secrets
Hi Belinda,
Happy 20th anniversary! 🎉 We’re thrilled our toys helped make your day extra fun 😉 Thanks for the kind words about our prices and delivery.
-- Amelia
They are high quality toys and they not…
They are high quality toys and they not all $100 which I like. It was literally like years waiting for my order and now that I have it I got to say that it was the best. I enjoy the soft silicone since I have very sensitive skin. Love that it is waterproof as well. I'm definitely shopping here again.
September 22, 2025
Unprompted review
Reply from Wild Secrets
Hi Amelia,
Thanks for the lovely review!
We’re glad you’re enjoying the quality, feel, and features of your toys, and we can’t wait to see you back shopping with us!
-- Also Amelia hehe :)
It's was a pleasure to receive my toys.
September 22, 2025
Unprompted review
Reply from Wild Secrets
Hi Krista,
Thanks so much!
We’re glad your toys arrived and that you’re happy with them!
-- Amelia
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