My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received my hot tub today 24th January Paul the delivery driver was amazing, he went above and beyond. He arrived within the time slot, he moved my old tub out of the way to put the new one in wi... See more
Company replied
I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub... See more
Company replied
Found wild water spas excellent to deal with. Very informative staff and helpful. Sam was excellent when purchasing the tub and the installation went very smoothly. The two lads were great and helpf... See more
Company replied
Company details
Written by the company
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4.7
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good
We had a few hiccups to begin with our choice of hot tub and delivery date, but having spoken to the team in particular Sam, this was sorted and they were very apologetic and immediately arranged for another choice of hot tub and date for the tub to be delivered. We ordered a very large hot tub and the delivery of it was going to be difficult as the tub was heavy and large What can I say, the delivery team consisted of father and son. Qasim and Abdullah. Both were fantastic. They were professional, polite, diligent, informative and efficient. They were very careful and took care in the delivery of the tub. They are a very strong hard working team. You can see that they take pride in what they do. I was very impressed in how they manoeuvred the tub. it was just the two of them. It wasn't an easy path for them. I would recommend Wild Water Spas as and their delivery team, What I thought was a nice touch was Qasim sent me a message with what I would call a quick guide to the set up of the tub and what quantities of the chemicals to use and when, and that I could message him if I had any problems. . Than you.
July 1, 2025
Unprompted review
Reply from Wild Water Spas
Dear Kim,
Thank you very much for your thoughtful and detailed feedback. We’re delighted to hear that Sam and our delivery team, Qasim and Abdullah, provided such excellent service throughout your experience. It’s wonderful to know they demonstrated professionalism, care, and dedication, especially given the challenges of delivering a large hot tub.
We also appreciate you highlighting the personal touch from Qasim with his setup guidance and ongoing support. At Wild Water Spas, we strive to ensure every customer feels supported from start to finish, and your recommendation means a great deal to us.
If you ever need assistance in the future, please don’t hesitate to reach out. Enjoy your hot tub!
Warm regards,
The Wild Water Spas Team 🌊
Excellent service
Excellent service! I can't praise these guys enough, from start to finish they went out of their way to help us.
And on delivery day Paul our engineer and his Co worker (sorry didn't get his name) they were so very helpful. We can't put into words how friendly and knowledgeable, they went above and beyond for us, thank you so much 😊.
June 20, 2025
Unprompted review
Reply from Wild Water Spas
Dear Susan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team provided excellent service from start to finish. Paul and his colleague will be delighted to know they made such a positive impression with their friendliness and expertise.
Your kind words mean a lot to us, and we truly appreciate you choosing Wild Water Spas. If there’s anything you need in the future, please don’t hesitate to get in touch.
Warm regards,
The Wild Water Spas Team 🌊
Exemplary
Fantastic service from advice before we purchased to timely delivery and installation
June 16, 2025
Unprompted review
Reply from Wild Water Spas
Dear Kay,
Thank you very much for your kind words! We’re delighted to hear that you had a fantastic experience, from the advice before purchase to the timely delivery and installation.
Your satisfaction is very important to us, and we truly appreciate you choosing Wild Water Spas. Should you need any assistance in the future, please don’t hesitate to reach out.
Warm regards,
The Wild Water Spas Team 🌊
Just purchased a hot tub from Wildwater…
Just purchased a hot tub from Wildwater and I couldn’t be happier! The guys who came to set it up were great and really helpful, and comms by WhatsApp with the office were easy.
I would 💯 recommend!
June 10, 2025
Unprompted review
Reply from Wild Water Spas
Dear Lindsay,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re so happy with your new hot tub and that our team made the setup process smooth and helpful. It’s great to know that our WhatsApp communication worked well for you.
We truly appreciate your recommendation and look forward to assisting you in the future.
Warm regards,
The Wild Water Spas Team 🌊
Misled on 13amp Hot Tub Functionality
Misled on 13amp Hot Tub Functionality – Disappointing Customer Service
I purchased a preloved Refresh hot tub from Wild Water Spas after confirming with them that it was suitable for a 13amp plug-and-play setup. I made it clear in writing that I needed a 13amp-compatible tub due to the high cost and difficulty of installing a 32amp supply.
They confirmed the model was compatible, but failed to disclose a key limitation: in 13amp mode, the jets and heater cannot run at the same time. This is only mentioned on a hidden FAQ page, not in the product listing or in their pre-sale replies — despite me directly raising the 13amp requirement.
After delivery, I discovered this limitation and raised it with the company, requesting a return and refund. They refused, claiming the issue was with my electrical supply — not acknowledging that their lack of disclosure directly led to the problem.
They have since refused to accept return of the product or fully resolve the matter. I have now reported them to Citizens Advice and Trading Standards and am preparing a Small Claims Court case.
I would caution any customer to get everything in writing and insist on full technical details before purchasing. My experience has been extremely disappointing — what should have been a stress-relieving purchase has been the opposite.
June 4, 2025
Unprompted review
Reply from Wild Water Spas
Dear Rachel,
Thank you for taking the time to leave a review.
While we’re sorry to hear that you’re disappointed, we must be clear: Wild Water Spas has not made any error in the supply, description, or communication regarding your hot tub.
The Refresh model you purchased is fitted with a Balboa control system that supports both 13 AMP (plug-and-play) and 32 AMP configurations. This was confirmed prior to purchase and is accurate. The fact that, in 13 AMP mode, the jets and heater cannot run simultaneously is a standard and well-known limitation of all 13 AMP hot tubs — not a fault, and not a defect.
This limitation is a technical constraint of lower power supply and is consistent across the entire industry. It is not specific to this model, nor something that has been hidden or misrepresented. The product is fully compatible with 13 AMP use, exactly as stated.
You opted for a cheaper drop-off only service, meaning the hot tub was supplied ready for installation and final setup by your own electrician. Configuration (via internal dip switch settings) is part of the installation process. If our installation service had been chosen, we would have handled this setup for you.
To summarise for clarity — and for other customers reading:
> The hot tub is exactly as described: 13 AMP compatible and fully functional.
> There has been no fault, no misrepresentation, and no breach of contract.
> The responsibility for final configuration lies with the electrician carrying out the installation.
> We remain happy to provide general technical guidance, as we have already offered.
While we regret that this purchase hasn’t met your personal expectations, we are confident that we have provided the correct product, accurately described, and in good working order.
We always encourage prospective customers to ask any technical questions prior to purchase, and we're committed to giving clear, honest answers, just as we did in this case.
Sincerely,
The Wild Water Spas Team
From the moment that the order was…
From the moment that the order was placed communication was excellent. The tub was delivered at the allotted time and was expertly and efficiently installed by Richard. He explained everything I needed to know
Great service and I would recommend the company to anyone
June 2, 2025
Unprompted review
Reply from Wild Water Spas
Hi Ian,
Thank you so much for your lovely review! We're so pleased to hear everything went smoothly from the moment you placed your order to the final installation. Richard will be delighted to know his hard work and clear explanations made a great impression.
It really means a lot that you'd recommend us, and we're so grateful to have had such a kind and thoughtful customer like you. If you ever need anything in the future, we’re just a call away!
Warm regards,
The Wild Water Spas Team 💧✨
Loving Hottub life
I’ve had my hottub 2 days now and I couldn’t be happier, Meedo the delivery and installation chap went above and beyond. Sam and his team have helped us with any question/ obstacle encountered. Can’t thank them enough.
If you’re wanting a Hottub, then these are the guys to help you.
June 1, 2025
Unprompted review
Reply from Wild Water Spas
Hi Adam,
Thank you so much for your fantastic review! We're thrilled to hear you're loving your new hot tub after just a couple of days. Meedo will be over the moon to know his efforts made such a difference, and Sam and the team really appreciate your kind words too.
You've been such a kind and understanding customer throughout, and it's been an absolute pleasure to help you on your hot tub journey. If you ever need anything at all, you know where we are!
Enjoy every moment of relaxation — you deserve it!
Warmest wishes,
The Wild Water Spas Team 🌊💙
Hot tub
Brilliant service from choosing to delivery absolutely love our hot tub , just one little issue with electrical lead as it says 3 metres away from hot tub and you get 5 metres of lead with it that isn't the case it only has a two metre lead attached so we had to move nearly installed electrics
May 29, 2025
Unprompted review
Reply from Wild Water Spas
Hi,
Thank you so much for the 5-star review! We're so pleased to hear you had a brilliant experience from start to finish and that you’re loving your new hot tub.
We really appreciate you pointing out the issue with the lead length — we understand how frustrating that must have been, especially when planning your installation. We'll make sure this feedback is passed on to help improve the information we provide going forward.
If there’s anything else we can do for you, please don’t hesitate to get in touch — we’re always here to help.
Enjoy the bubbles!
The Wild Water Spas Team ❤️
5* service all round! What an amazing team! Thank you so much
Just wow !!
Dont delay, purchase today!
Sam at Wild Water Spas was fantastic! He was quick to respond to my first message although it was on a Saturday! He remained consistent throughout our conversation and within the hour I was placing my order. Sam was friendly and professional on the phone. He checked in regarding things a few days before the hot tub was due to be delivered and remained his usual friendly self!
Qasim and Kyt delivered my hot tub and again I received a fantastic service! They were both friendly and polite even though it was late evening (20:45) and they had been on the road since 9am, they powered through, explained everything to me and made sure everything was perfect (i.e. ensuring the cover lifter was straight and ensuring the hot tub was positioned just right, nothing was too much to ask and they always checked I was happy with everything) they remained bubbly throughout the whole experience .. even after leaving I had some questions and they responded via text quickly
I am thrilled with the whole service and highly recommend this company
Thank you so much to everyone involved and making this such a pleasant experience
May 28, 2025
Unprompted review
Reply from Wild Water Spas
Hi Sarah,
Wow — thank you so much for this amazing and detailed review! We’re absolutely delighted to hear that Sam, Qasim, and Kyt provided such a friendly, professional, and attentive experience from start to finish.
It means a lot that you felt supported every step of the way, even with late evening delivery and follow-up questions. We’ll be sure to pass your kind words on to the whole team , they’ll be thrilled!
Enjoy your hot tub, and thank you for recommending Wild Water Spas so highly. If you ever need anything else, we’re just a message away.
Warmest thanks,
The Wild Water Spas Team ❤️
Very friendly delivery drivers
Very friendly delivery drivers.
Managed to get the hot tub just where I wanted too.
Thanks guys. They dropped off just past my delivery slot but I was always kept updated.
May 26, 2025
Unprompted review
Reply from Wild Water Spas
Hi Abi,
Thank you for the great review! We're really glad to hear our delivery team got your hot tub exactly where you wanted it and kept you updated throughout. We appreciate your patience with the slight delay and are happy everything went smoothly in the end.
Enjoy your new hot tub, and don’t hesitate to reach out if you need anything!
Best wishes,
The Wild Water Spas Team
If I could put 10 stars I would
If I could put 10 stars I would. Absolutely outstanding Paul and his other chap today, two lovely blokes who worked in the rain to make sure I had my tub tonight. Very polite and cleaned all the mess up before they left. All info given and shown how to operate the hot tub . Thank you very much boys hope the food was nice .
May 26, 2025
Unprompted review
Reply from Wild Water Spas
Dear Mrs. Howell,
Wow — thank you so much for such an amazing review! If we could give you 10 stars, we would! 🌟
We’re so pleased to hear that Paul and the team took great care of you (rain and all!) and made sure everything was perfect with your hot tub setup. We’ll be sure to pass on your kind words , and yes, they said the food was absolutely lovely, thank you! 😊
It was a pleasure to serve you, and we hope you enjoy many relaxing moments in your new tub.
Warmest regards,
The Wild Water Spas Team 🙌
Reply from Wild Water Spas
Hi Simon,
Thank you so much for the fantastic review! We're thrilled to hear you're loving your hot tub and that you had a great experience with our service.
If you ever need anything or have any questions down the line, we're always here to help.
Enjoy the relaxation!
The Wild Water Spas Team
Great experience
Great experience, really good communication during ordering, delivery and when we had a very minor issue that the guys help me sort I’m minutes. Hot tub is one month old now and no issues so very happy so far!
April 10, 2025
Unprompted review
Reply from Wild Water Spas
Thank you for the lovely review! We're so pleased to hear that everything went smoothly and that our team were able to quickly sort the minor issue for you. It's great to know you're enjoying the hot tub and that it's been trouble-free so far – long may that continue! 😊💦
Great products and service
We have purchased 4 hot tubs of various sizes from wild water spas over the last couple of years. Great products, great service! Would highly recommend!
May 16, 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for your continued support and kind words! It means a lot to us that you've chosen Wild Water Spas multiple times over the years. We're delighted to hear you're happy with both the products and service, and we truly appreciate the recommendation! 💙💧
Albena Palova
Excellent all round
Great company to deal with- excellent service - prompt communication - delivery guys were excellent - all round very happy and are sure our guests will enjoy the new hot tub.
March 8, 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for the fantastic review! We're thrilled to hear you're happy with the service from start to finish. It’s great to know everything went smoothly and that our team made a positive impression. We’re sure your guests will love the new hot tub just as much as you do – enjoy! 💧✨
The job was done on time and was very…
The job was done on time and was very helpful
April 10, 2025
Unprompted review
Reply from Wild Water Spas
Thanks for the great feedback! We’re glad everything was completed on time and that you found the team helpful. Enjoy your hot tub, and let us know if you need anything in the future! 💦😊
Helpful advice about the spas before…
Helpful advice about the spas before and after purchase. Delivery people were very good and made sure everything was working well
April 9, 2025
Unprompted review
Reply from Wild Water Spas
Thank you for your kind words! We’re really glad to hear you found our advice helpful both before and after your purchase. It’s also great to know our delivery team made sure everything was up and running smoothly. Enjoy your new spa, and don’t hesitate to reach out if you need anything in the future! 💦😊
Just Brilliant
Brilliant. The advice by phone was very helpful in choosing the size and adding th extra insulation. Definitely the right choice there. The price was really good. And more importantly the delivery and set up so quick and easy. There was no fuss getting it installed with the driver showing us exactly how to use the chemicals etc. We love our hot tub and would definitely recommend Wild Water. Great product and lovely team of people.
February 5, 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for the brilliant review! We're so pleased to hear that the advice over the phone helped you make the right choice, especially with the extra insulation, and that the delivery and setup were smooth and stress-free. It’s great to know you’re loving your hot tub and that our team made a positive impression. We truly appreciate the recommendation and hope you enjoy every moment of relaxation! 💦😊
Very helpful in their communications…
Very helpful in their communications and customer service. Sam was very patient and helpful and called regularly to make sure things went well, and Ste was an excellent driver/delivery man who was lovely to talk to. We love our hot tub. Definitely recommend this company.
January 25, 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for your kind words! We’re delighted to hear that Sam and Ste made such a positive impression, Sam will be especially pleased to know his support made a difference, and we’ll be sure to pass on your lovely feedback to him and Ste. It’s fantastic to hear you’re loving your hot tub, and we truly appreciate the recommendation. Enjoy every soak! 💦😊
My experience
Very happy with everything from call to delivery A*
Highly recommend
April 7, 2025
Unprompted review
Reply from Wild Water Spas
Thank you for the fantastic review! We’re so pleased to hear you were happy from start to finish – from the first call to delivery. Your recommendation means the world to us. Enjoy your spa! ✨💧
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.