Wilkins Chimney Sweep Reviews 

25,987
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and thoroughness, often noting that the work is carried out with great care and leaves no mess behind. The staff are frequently highlighted as friendly, polite, knowledgeable, and helpful, providing excellent advice and making the overall experience pleasant. Many people appreciate the high quality of the work, with chimneys and log burners being cleaned to an exceptional standard. The booking process is generally described as easy and well-organized, with timely arrivals and clear communication. However, some people were dissatisfied with the booking process, mentioning instances where their booking was lost and they had to wait an extended period for a new appointment.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the thoroughness and cleanliness of... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used the services of your representative for several years now. He always arrives on time. He is extremely careful about completing the job leaving no soot or grime anywhere and removing all a... See more

Rated 5 out of 5 stars

Ian from the Tyneside branch did a brilliant job, gave me some good advice about placing the carbon monoxide alarm, and left the living room fireplace as clean as a whistle. He's also really friendly.... See more

Rated 5 out of 5 stars

Been using Wilkins Chimney Sweeps for many years and would recommend them to everyone. They arrived on time, very polite and friendly. The log burner was cleaned to an inch of its life. All seal,... See more

Rated 5 out of 5 stars

This is the 2nd time Andrew has been round to service our Stove & Sweep the Chimney. Being new to a multistove last year following our house move he has been very patient in giving knowledgable advice... See more


Company details

  1. Chimney Sweep

Information provided by various external sources

Local Friendly & Professional Chimney Sweep


Contact info

5.0

Excellent

TrustScore 5 out of 5

26K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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5.0

All reviews

(25,987)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant and professional

Aidan carried out our chimney sweep, the whole experience from start to finish was brilliant. I was contacted quickly after requesting a quote and arranged quickly. Aidan was friendly and knowledgeable and the sweep was completed quickly and thoroughly. I would highly recommend!

March 5, 2026
Rated 5 out of 5 stars

Overjoyed, great service.

We had 5 visits from "experts" before mister John Baldacchino, cost a fortune and got nowhere.
John arrived after WE let HIM down on a previous cancelled visit. He imparted lots of good advice and nothing was any trouble to John. Amazingly he told us, " I'm wasting my time here and your money...".
Showed us where we may have gone wrong and what we must do to make things right.
COST? 'no charge" said John, "I've only given advice". That's not strictly true, we let John down the first time (inadvertently) and he travelled well out of "his zone" to come to the aid of two pensioners. John B and Wilkins are good people and very good company. Where would one find a contractor like that nowadays? With huge difficulty.
Jo and me are overjoyed at this level of service,
we can't thank them enough, thank you and God bless to all.
Stephen and Jo Blennerhassett, West Derby, Liverpool L12.

March 3, 2026
Rated 5 out of 5 stars

Outstanding service again 👍

Just had my annual chimney sweep off Wilkins Chimney Sweep, as always outstanding service, emailed me a reminder it needed doing, efficient booking by phone, 2 days later he turns up, bang on time, nice guy, very clean and tidy workmanship.
Except for the nice clean glass on the fire you wouldn’t know he’s been !!😂😂😂

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Lesley the chimney sweep

Lesley came today to sweep my chimney , he’s given me the best advice and recommended other companies that can help further with the project of putting a fire in my house , he let my young children get involved as much as he safely could as they were inquisitive , he was very kind professional and turned up on time he’s done a brilliant job and given me a lot of hope with our project . I will be contacting him whenever I need a sweep doing highly recommend contacting this company . I only rang them the day before and were able to come out just the next day which is exactly what I wanted

February 17, 2026
Unprompted review

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