Willerby Ltd Reviews 146

Willerby caravans,avoid for your own sanity,.we ordered a willerby Castleton last sept 20 ,deposit paid ,delivery date to be early may 2021, we are still awaiting (August 18th) they have no customer service , and going through the agent is useless as they must have exhausted there excuses by now , but can actually give 10+*** for their ability to conjure up the delay tactics : this is all no way to treat a customer and they do not deserve to be so thriving.common courtesy is amiss with them.

When you buy a Willerby static caravan, you will not be able to contact them direct on any quality issues. We have experienced this with our Fridgefreezer the freezer compartment is freezing the drawers on the outside and we have been back and forward to the site manager on numerous occasions and we get told to try different things with it. To date we have lost all the food in the compartment, defrosted it 6 times, lowered the temperature down from - 18 degrees centigrade to -10 degrees centigrade, the outer cabinet doors has been removed from the fridgefreezer as it is an intergraded one. Willerby do not have direct contact with you. You purchase it of the site owner, so they don’t give you any written confirmation on any correspondence.

We have a 2019 Willerby Juniper Lodge, it is one of their Bespoke Lodges. Initially we had some minor issues which the Park Owner organised replacements for and we did get these parts eventually. We have found build issues in both Shower rooms but our En-suite is the worst. These faults were reported to Willerby by our Park Owner back in Sept 2020. By July 2021 not a word had been heard from Willerby and our park owner was finding it nearly impossible to get thru to them. I contacted the CEO by E Mail giving them 28 days to inspect and repair the faults in our Shower rooms. This did seem to get a response and a so called engineer was dispatched to deal with the issues which was moisture penetration in the joints of the wallboards in the Shower rooms. Two of the walls in the En suite are so bad that the wall boards had swelled at the joints effectively destroying the integrity of the wallboards. Replacement of these wallboards would be the only logical repair that could be done. There were a number of smaller problems with many of the joints in the walls which could plainly be seen in both bathrooms. Obviously the build design of these walls are a major issue in any room with a high moisture content as the seams show clear signs of moisture penetration.
Now their expert it appears was dispatched with a tin of paint and a rubbing block to try and rub down the expanded seams back to flat and paint over, that was Willerby’s idea of a repair, effectively a cover job, not a solution to the problem just a cover up. Now in the main bathroom this effectively did cover the problems, not cured the problem, just covered the problem. Now our En suite was beyond help with a rubbing block and a tin of paint. The walls in this room are severely swollen at the joints and this is after 1 year of drying out as we have not had a shower in that room for a year and after that length of time the walls Are still swollen, no amount of rubbing with a sand block and painting over is ever going to change that fact. Our Park Owner inspected the job whilst the Willerby Engineer was still at our Lodge and told him that what he had done was not satisfactory. The Engineer reported back to his boss Mr Nigel Fryer Senior Technical Engineer at Willerby and his stance is that if one of his Engineers state he has done a satisfactory repair that is the end of the story. Well both myself and the Park Owner have a very different opinion of the standard of repair and this is most certainly not the end of the story for Willerby as they will find in the coming weeks. This has not concluded, not by a very long way.
Willerby relented on their stance that they had done a satisfactory repair but only after I sent photos of said repairs and said I was going to publish the photos in the media. We are now 3 months on and approaching the date they stated they were going to come and replace the walls of our En Suite shower room. They are now not answering any e mails and I have sent e mails all the way up the tree to the CEO Office. This now leaves with only the legal options of taking them to court which I will instruct my Solicitor to start that process next week. For your own Sanity do not buy any Unit from this Company. Their attitude is once they have your money they literally could not give a toss about you

We bought a Willerby Hazelwood park home in 2019, there are a variety of things wrong with this unit.
When we first had a visit from Willerby they came and measured for door all around the oven that had been burnt, there is nothing between the oven and the cupboard to protect it from the heat, when the oven is at its highest temperature.
We are still waiting for the doors (17.7.21)
The extractor fan over the hob has never worked.
The extractor fans in the en-suite and family bathrooms don't work , we have dehumidity units in each of these rooms, racking up the electric bill. Before we got these there was mould in each bathroom.
I have emailed the person in charge several times the only time she replied was to ask for the park home number,
I would not recommend willerby to anyone, they simply don't care,
We are going to get in touch with the local fire officer
We are both in our eighty's and have waited nearly 2 years to get these jobs done.
The rating for Willerby is minus 10
To get on to this site you have to give at least one star lol.

If I could give them no stars I would have
We ordered a Willerby Manor last August and are still waiting for delivery the reason change every time you manage to get through to them ????

I purchased a Willerby Linwood in 2019.
There were several quality issues which were resolved within a few months.
There is however a remaining issue which has still not been resolved even though the caravan is now in its third year. A full length mirror in the master bedroom cracked during the first winter when the caravan was unoccupied due to the screw fixings being too tight or incorrectly located. Despite repeated requests and visits we still have a broken mirror.

Don’t by a Willerby Bought a new willerby Malton in March 2021 nice caravan but found a number of quality issues very poor build quality.
Damaged cupboard door
Entry door not closing properly
Flooring not fitted properly
Screws holding flooring down loose
Screws attaching roof edging missing
Reported to the holiday park who informed willerby 5 months later nothing done. Willerby will only discuss with park and not you. After sales is as poor as build quality.

Bought a bespoke lodge at the beginning of April.
Significant issues to the point of not be able to use. Absolutely not fit for purpose. Willerby just aren't bothered, they do not honour there warranty obligations and customer service is appalling. Please be warned, DO NOT EVEN CONSIDER BUYING A WILLERBY HOLIDAY HOME.
I should have mentioned, our lodge cost £240000. Needless to say Willerby have not heard the last of this.

Utterly useless, takes absolutely forever to get anything sorted and accept no responsibility whatsoever for the product they produce and just hide behind “speak to the park” don’t expect any response as they blatantly couldn’t give a s**** as long as the money rolls in!

I bought a Willerby Lodge back in August. I have had no help from them at all with snags. They are unreliable, unobtainable and quite useless when it comes to customer relations. It would help if it were possible to just speak to them, but that is not something this company does !!!

Three issues which impact on their reputation:
1. We have a 2013 model- not ancient but one might expect the manufacturer to have the plans - no they dont so we cannot trace where internal pipes are installed.

2. Ordering spare parts- straight forward you might think if you own a Willerby- no - they will not sell parts to the public. We only wanted a new internal door.

3. By far the worst is the way the new management has treated long serving employees.

Willerby is one to avoid !!

We bought a 2005 Willerby Lyndhurst which was possibly the worst thing we have ever done. Whoever designed the layout has obviously not lived in one as all the plugs and switches are in the wrong places, and you need to climb on the setee to reach the heating thermostat. It developed a leak in the bedroom last year which I could not trace the source of but worst of all is the creaking floors throughout the caravan, which are REALLY noisy. Obviously it is an old van but Willerby were only offering a 1 year warranty when it was new which shows they didn't have much faith in their product. I rang Willerby to find out the possible cause and what I could do about it, but they were totally negative and did not want to even discuss it. I would advise anyone thinking of buying one of their units to think seriously about it and consider other makes

I purchased a new Willerby vacation 2012. After one year it started to leak and continued to do, at different places throughout the van, during the next 6 years.
Willerby wouldnt take responsibility and their afters sales service was atrocious . I was in constant contact with Mr. Nigel Fryer. He was most unhelpful, and used every excuse possible to avoid taking any responsibility.
My experience of Willerby products is poor build quality and poor after sales service.
I eventually got rid of it and wouldn't contemplate buying Willerby products again.

Overall the caravan is good, however i give it only 1 star due to sofa pull out bed been extremely uncomfortable to sit on and this apart from the bed will be the most used. It is 3 seater with a 12 inch solid board at each end, but just the springs and pull out bed in the middle, so uneven across the sofa. Willerby agree it is uncomfortable and offer to supply a board at my cost, which is disgraceful, selling an uncomfortable product and expecting you to pay more.