William Hill Reviews 

Really terrible experience, during the snooker championships I did several bets 1 was live match evens I placed the bet few mins before the game started £450 they took my money, then my player started scoring they returned my money void another £36 live bet my player win return should have been £72 they took the money also I try to cash out several times system error void they scammed just over £1000 then said I placed bet on wrong player I have fotos and offered me £30 free bet, cancel your account if you win anything substantial they will find a way not to pay look at reviews all bad, Ladbroke paddy power much better

I had a winning Bet with William Hill online and they have 'Refused' to honour by Bett?
I have been in contact with there 24hr service team(A1) and they keeping telling the Team are looking in to this matter?
They have taken my Bet and my money and have not honoured my winnings.
This is Illegal.
All you good people out there who like a Bet Do not go any near William Hill online, they WILL NOT HONOUR THERE BETS! Lots of Excuses not to pay! 🤔
The one thing Guaranteed 'They will take your Bet but if it is a winning Bet they will find any Excuse Not to Pay.
They have almost lost all there High street shops and if they continue Not Honouring people's winning Bets they will end up Closing this online business.
I will be writing to The Obsuman as well as my local MP.
SHAME ON YOU 'WILLIAM HILL ONLINE.'
Have you No Shame?
I know the Answer to that a Big NO.
If this can help just one person out there then at least I've helped. 👍

Spent over £167 and they can't even invite me to 5 free spins which landed by invite on 24th Sept!!! Shocking !! Won't be spending anything like that in future.since posting this spins have dropped ! Better quicker wud b good.

I have been trying to speak to someone from online customer svs but you can only do it by chat which the problem I have isn't covered by the bot options. How can you get to speak to someone as the email address and phone number is for retail shops.Can someone please help the problem is I am unable to place a lottery bet as it comes up and say invalid parameter request.

In May, I was playing a slot with £5 stakes and triggered a bonus round. The bonus never loaded or paid out, so I raised the issue with William Hill at the time.

Weeks went by with no resolution. I raised it again in June, and I was told the issue needed to be re-escalated. Fine — I provided everything they asked for, including the relevant dates and transaction details.

Then, two weeks later, I was told I hadn’t provided the transaction ID.

Seriously?

I have screenshots showing that the transaction ID was provided — not once, but twice. So either the information being supplied isn’t being properly checked, or nobody is actually taking responsibility for resolving the complaint.

I eventually took it to the Second Opinion Team, expecting someone to finally look at the evidence properly. Four days ago, I received their response — and unbelievably, I was told the exact same thing: no transaction ID had been provided.

At this point, it’s beyond frustrating. I’ve repeatedly provided the information requested and have evidence to prove it, yet I’m still being told that I haven’t provided it.

Then came the £20 offer to close the complaint.

I declined.

This isn’t about accepting £20 and making the problem disappear. It’s about the principle and the absolutely appalling way this complaint has been handled. I raised it in May, chased it again in June, supplied the requested information, provided screenshots, escalated it further — and I’m still being given the same response.

The live chat experience hasn’t helped either. Some of the responses are so robotic and generic that it genuinely feels like you’re communicating with AI rather than someone actually reading and understanding what you’re saying.

I’ve now accepted that I’m probably never going to receive the bonus or any potential winnings that could have resulted from it. What I haven’t accepted is being repeatedly told I didn’t provide information that I can literally prove I provided.

William Hill, you have turned what should have been a straightforward issue into months of unnecessary hassle.

Extremely poor communication. Extremely poor complaint handling. And, ultimately, a very disappointing experience.

I won’t be recommending William Hill based on this experience.

It’s been eight days now and I’ve rang them and emailed them about my winnings which should of been paid in my account 3/5 days and I’m still not getting anywhere keep saying they are looking into it the bet was 2.000 pounds so what should I be doing next I’ve already said I want a full inquiry into this and would like to make a formal complaint about this but they don’t seem to be emailing me back

Deposited £30, won 50p.. daylight robbery! Avoid at all costs!

I got a notification for 10 free spins today when I opened it it didn’t give me nothing. Spoke to a manager in the live chat basically called me a liar. Didn’t help me wasted an hour of my time basically did not care. They do not care for their customers, they don’t care about anybody. All they care about is taking money off people.

This site is an absolute joke .. every time you get a winning bet you can never cash out !!
I don't know how many times I've had a bet that's winning.. I go to cash out and it just says cash out suspended.. then as soon as my bet starts losing I can cash out next to nothing . Rigged ... Total theft

William Hill - another betting app that bans/restrict you once you start winning.

I get it - but you are a gambling site that makes millions every year from vunerable punters - as soon as someone comes along and starts winning a few bets.

No notification or emails

Horrible Site - stay well clear.

All English football is rigged

Just closed this account , all I done was pump money in and not one bonus come up, believe what you read on here I it’s 1000 percent correct , this site is a scam other sites are way better , I don’t promote gambling one bit but if ur going to for some fun use other sites don’t use this site.f this site needs to be shut down , its a scam so is the owner his a scam artist . Delete the app and don’t go back not worth ur time or hard earnt money trust me . Stay clear

Played their virtual football the team won 2-0 result came as 1-1

Banned from promotions and free games for no reason. They said they can do this whenever they want without reason. I've been a customer for many years and find this absolutely appalling. Dont even get me started about the bloody bot.

I have been asking to withdraw funds for nearly 1 month now. The card which the money is withdrawn to has now been cancelled as I have upgraded my account at Nationwide. Funily enough, I am able to make deposits through a live card but any winnings automatically defer to the cancelled card meaning funds stay with William Hill.

I went into the shop at the Bedwell branch of Stevenage and the lady behind the counter said that she is hearing lots of complaints like these and that the company are losing money. She gave me the direct e-mail address of the CEO (Per Widerstrom, I am not allowed to put e-mail addresses online but you will be able to find it). I e-mailed him and he directed the complaint to a "2nd opinion". They asked me for a copy of my passport and bank statement so they can credit the funds to my account. This was on the 28/8 and I have still not heard anything. I have chased the complaint e-mail address address and Per's e-mail direct yesterday but have not heard anything.

From what I have also read, William Hill have been taken over by a Greek casino company and is not subject to UK regulation. I have pretty much made provisions not to get my money back. PLEASE AVOID WILLIAM HILL AND PER WIDERSTROM.

I am extremely disappointed with William Hill's current customer service.

As a regular and loyal customer who deposits frequently, I have never received any loyalty free bets or promotional rewards on my account. To make matters worse, I have been trying to reach their Live Chat support, but there is zero response or assistance available.

It seems loyalty is completely unrewarded here, and customer support is non-existent when you need help. I hope account management actually reads this review and addresses my account issues

They scammed me. I opted into a promo “stake £5 for 5 free spins” and if you’ve used William Hill you’ll know you only see the progress bar after opt-in. I completed the staking but it got stuck at £4.90/£5 (their issue) and now they’re saying I never even opted in (one big fat lie, how else could I have seen the stuck £4.90/£5 stake?!)

TLDR;
1) Won’t give prizes you’ve won
2) Customer service doesn’t exist (not a joke, it’s just a robot providing links to useless help articles that you can find and probably already read)
3) Complaints team is useless
4) Complaints team ignoring my request for deadlock letter to proceed to IBAS

I personally will never use William Hill ever again after being a frequent customer for the last 7 years nearly, you shouldn’t either. There’s far better places to play like Betfred, Coral or Paddypower, they actually pay and have working customer service.

the only way this company can help me is by putting my £1,300 back into my account which they have stolen off me and refuse to give my winnings from horse racing back.the staff on the message site have admitted to me I do have the money on the site but won't help me get my money out,the staff are as dishonest as william hill are.I have sent 12 bank statements in to them as they kept promising that I would get the full money back through my bank account SURPRISE the DISHONEST CLOWNS LIED, am I surprised well no not now as I have read some horror stories about WILLIAM HILL AND THE PEOPLE THAT WORK FOR THEM. THE SITE MUST BE DOING REALLY BAD FOR THEM TO WANT TO STEAL MY £1,300. DO NOT JOIN A SCAM SITE LIKE WILLIAM HILL AS THEY ARE TOTAL RIP OFF MERCHANTS.

I did a parlay of 9 legs, and won 8. Didn't even offer a cashout even when the last game I'm waiting still started playing. It was insane to lose money and won 8 legs. I will never again use their service/app. I heard good stories about other betting app. I will choose to go that way for parlays more than 6 legs.

Absolutely disgusting customer service on they casino games especially on bet 3000 when you make certain points about the game they delete your chat and then talk to you in a derogatory manner I have never ever experienced anything like it.,, stay away from these.,, most of they games are a scam and being played unfairly