William Jacket Reviews 498

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the smooth ordering process and quick, on-time delivery of their jackets. They often find the products to be of good quality, with comfortable materials and accurate sizing, and note that the items often match the pictures online. Some also highlight the impressive craftsmanship and durability of the jackets. However, some people were dissatisfied with the product quality and return policy. Several customers reported receiving products that were different from what was advertised, poorly made, or of questionable authenticity. Issues with incorrect sizing were also common, with many finding the jackets to be smaller than expected. A significant number of reviewers expressed frustration with the return process, as they were often required to ship items back to Pakistan at their own expense, which could be more costly than the item itself, even for defective products. Additionally, some customers were unexpectedly charged customs duties or taxes upon delivery.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers praise the plush, warm, and stylish... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the quality, describing jackets as plush, warm,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick shipping, with items... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers express frustration that returns must be... See more

Based on these reviews

Rated 3 out of 5 stars

This was my first time ordering from Williams Jacket, and it went smoothly. Shipping was quick, and the jacket fit perfectly. You can tell care goes into both the product and the service. I appreciate... See more

Company replied

Rated 3 out of 5 stars

The jacket looks exactly like the pictures. Material feels good and comfortable to wear. Delivery was smooth and on time. Overall, a trustworthy store and a pleasant experience.I can say that, i'm imp... See more

Company replied

Rated 3 out of 5 stars

My order said free shipping however I got a bill from fedex for $9.70 when I reached out to William jacket they said “ customs duty or tax imposed by your country’s customs authority as per their pol... See more

Company replied

Rated 3 out of 5 stars

Great experience overall. The pricing was fair compared to other sites I checked, and the quality exceeded my expectations. My jacket arrived neatly packaged with no issues. I reached out with a sizin... See more

Company replied


Company details

  1. Leather Goods Store
  2. Clothing Store
  3. Costume Store
  4. Leather Goods Manufacturer
  5. Men's Clothing Store
  6. Women's Clothing Store

Information provided by various external sources

William Jacket is the house of fashionable leather jackets for men and women that are inspired by TV Series, movies, games and superheroes. Free Shipment WorldWide | USA | UK | CANADA"


Contact info

3.1

Average

TrustScore 3 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I absolutely love my new Jodie Sweetin…

I absolutely love my new Jodie Sweetin jacket! The fit is perfect, and the soft lining makes it so comfortable to wear all day. Plus, the high-quality cotton gives it a sleek look that can easily be dressed up or down. 100% satisfied with my purchase.

October 6, 2024
William Jacket logo

Reply from William Jacket

Hi Alice,
Thank you for your fantastic feedback! We’re thrilled to hear that you love your new Jodie Sweetin jacket and that it fits perfectly. We appreciate your support!

Thanks Regards
William Jacket

Rated 5 out of 5 stars

I ordered this Marlboro Man Shearling…

I ordered this Marlboro Man Shearling Sheepskin Brown Jacket for my husband's birthday. I requested the team deliver it before his day, and guess what? They delivered it early, two to three days before. Thank you so much for such an amazing service and cooperation.

October 6, 2024
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Reply from William Jacket

Hi Iris,
Thank you for your wonderful review! We’re so glad to hear that the Marlboro Man Shearling Sheepskin Brown Jacket arrived early for your husband’s birthday. We appreciate your kind words and look forward to serving you again in the future.

Thanks Regards
William Jacket

Rated 5 out of 5 stars

I ordered multiple products from…

I ordered multiple products from William Jacket last week and got them today. Every jacket is an epitome of perfection. Great quality, perfect stitching and fast delivery. Good Job team William Jacket.

October 2, 2024
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Reply from William Jacket

Hi Matthew,
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re satisfied with all your jackets. It's fantastic to know our fast delivery made your experience even better. We appreciate your kind words and support for our team!


Thanks Regards
William Jacket

Rated 5 out of 5 stars

I recently went to see The Idea of You…

I recently went to see The Idea of You with my family and friends after it was released. I had only heard good things about it from others. Even though I thought the story was fantastic as I watched it, I was really drawn in by Anne Hathaway's outfit. Oh my, they were so beautiful! Her leather jacket caught my attention in particular, so I looked it up on Google and found the William Jacket website right away. I opted to place an order because the shipping was free and the rates were really good. The leather material of my jacket was amazing when it eventually arrived, a few days later. I've never received such high-quality material from an online purchase before. The jacket was expertly made, and the in-person appearance of the stitching was even nicer than it appeared online.

October 7, 2024
William Jacket logo

Reply from William Jacket

Hi Jason.
Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed The Idea of You and that Anne Hathaway's outfit inspired you. It's great to know you found our William Jacket and were pleased with the quality when it arrived.

Thanks Regards
William Jacket

Rated 5 out of 5 stars

Got myself delivered this Kanye West…

Got myself delivered this Kanye West Leather Jacket which is of top-notch quality, just what I was hoping for. Plus, the shopping experience was so smooth and hassle-free. As someone who typically avoids online shopping, I found this experience to be a great success. I highly recommend checking them out if you're looking for a stylish leather jacket that's also durable

October 3, 2024
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Reply from William Jacket

Hi Karen,
Thank you for sharing your experience! We’re thrilled to hear that you’re loving your Kanye West Leather Jacket. We appreciate your recommendation and hope you enjoy wearing your stylish and durable jacket!


Thanks Regards
William Jacket

Rated 5 out of 5 stars

Buy jackets and shirts from here often…

Buy jackets and shirts from here often and have never been disappointed with their services.

October 3, 2024
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Reply from William Jacket

Hi Peter,
Thank you for your loyalty! We’re so glad to hear that you’ve consistently had a positive experience with our jackets and shirts. Happy shopping!

Thanks Regards
William Jacket

Rated 5 out of 5 stars

This jacket has quickly become a…

This jacket has quickly become a must-have in my wardrobe! The cropped varsity style truly makes it stand out from my other jackets, and the fit is perfect—not too tight, not too loose. Highly recommended!

October 3, 2024
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Reply from William Jacket

Hi Pamela,
Thank you for your fantastic feedback! We're thrilled to hear that you're absolutely delighted with your new jacket. we appreciate your recommendations!

Thanks & Regards
Team William jacket

Rated 1 out of 5 stars

complete garbage

3rd communication I have sent, I have not received a response from my others. the E-mails for returns says "not found" and and the info email returns the same message
jacket was very disappointing. is EXTREMLEY small, order an adult 2xl and barley fits my 12 year old daughter no winter lining, and the decals are not straight. seems are not solid. complete junk. company will not respond.

September 15, 2024
Unprompted review
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Reply from William Jacket

Hi josh,
please let us have your order number, email address, telephone number, and your first and last name to find your order information.


Thanks Regards
William Jacket

Rated 1 out of 5 stars

Terrible quality

Poor quality material. Buyer has to pay £40 to exchange. Absolute scam. Avoid

October 7, 2024
Unprompted review
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Reply from William Jacket

Dear Gnr,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 5 out of 5 stars

I'm obsessed

I'm obsessed! After Dakota Johnson in the new *Madame Web* trailer, I knew I had to have that jacket for spooky season. Got it from William Jacket, and the whole process was way easier than dealing with psychic spiders!

November 19, 2023
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Reply from William Jacket

Hi Jackson,
Thank you for your review! We're so glad to hear that you’re obsessed with your new jacket! It sounds like a fantastic choice for spooky season. We're thrilled that the ordering process was a breeze for you!

Thanks & Regards
Team William jacket

Rated 4 out of 5 stars

I'm not into trends or Hollywood…

I'm not into trends or Hollywood flicks, but the parker Trigger jacket has a vintage Indiana Jones vibe, and since he's my style idol, I had to get it. Their customer support was good, though the tracking didn't show up. Still, the jacket arrived on time, which is what matters.

February 29, 2024
Unprompted review
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Reply from William Jacket

Hi Alexander,
Thank you for sharing your experience! We're so happy to hear that the Parker Trigger jacket captured that vintage Indiana Jones vibe for you—it's a timeless style. we’re also glad that our customer support was helpful.

Thanks Regards
William Jacket

Rated 4 out of 5 stars

I got my boyfriend an Eminem Hall of…

I got my boyfriend an Eminem Hall of Fam leather jacket from William Jacket for his birthday, and he absolutely loved it! The black leather, edgy hood, and perfect fit made it a huge hit. He's been wearing it everywhere and can't wait to show it off at the next concert. 5 stars for sure!

February 1, 2024
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Reply from William Jacket

Hi Williamson.
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that your boyfriend loved the Eminem Hall of Fame leather jacket and that it was such a hit for his birthday. Thanks again for the 5-star review.


Thanks Regards
William Jacket

Rated 1 out of 5 stars

complete scam

Complete runaround after receiving a jacket that was NOTHING like description and really poor quality. After they state an easy refund and list their address is in Pakistan for the return and the buyer is responsible for shipping costs. I have paid and sent the product back and they have not provided the return. It has been 4 months. I would never order from them and would tell anyone else to never order.

June 5, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Dear Cara,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 4 out of 5 stars

This faux leather jacket is a great…

This faux leather jacket is a great budget-friendly option, offering solid quality for casual wear. It has a slight plastic smell, but it's barely noticeable and fades after airing out. Overall, a fantastic deal at this price.

December 13, 2023
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Reply from William Jacket

Hi Grace,
Thank you for the great review! We’re glad to hear that you’re happy with your faux leather jacket and that it offers solid quality for casual wear.

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

Never thought I'd find a leather jacket…

Never thought I'd find a leather jacket that works in the rain, but this one from William Jacket does just fine! I am not really sure what it is treated with, but it prevents water form getting in. Another good thing is its style. It's very classic and biker. One drawback is that it allows less breathability compared to the ordinary leather jacket, which may be a little less effective on really hot days. In general , that was a good find! And the customer service staff was really cooperative. I would recommend buying from WJ.

October 12, 2023
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Reply from William Jacket

Hi Charles,
Thank you for sharing your experience! We’re so glad to hear that you found a leather jacket that works well in the rain—that’s a great feature! We appreciate your understanding and are thrilled that our customer service team was cooperative and helpful. Your recommendation means a lot to us!


Thanks & Regards
Team William jacket

Rated 4 out of 5 stars

I'm not one for all this fancy online …

I'm not one for all this fancy online shopping, but my usual leather store was outta jackets. Was on a time crunch so got this Tom Ripley Ripley Jacket for Christmas. Now, I wasn't sure about the size but a couple of back and forth with the rep got that sorted out. My grandson received this jacket days later and he said he loved it.

April 11, 2024
Unprompted review
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Reply from William Jacket

Hi Vasilios,

Thank you so much for sharing your experience! We're thrilled to hear that your Tom Ripley Ripley Jacket turned out to be the perfect choice for your grandson, Thanks again for choosing William Jacket!

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

I ordered a team jacket from William…

I ordered a team jacket from William Jacket and was impressed by their wide selection and great service. The jacket's leather quality is the best I've ever received, even suitable for biking. They offer free shipping on all orders and have responsive customer support. I'm really glad I found this site.

November 27, 2023
William Jacket logo

Reply from William Jacket

Hi Ralph,
Thank you for your fantastic review! We’re so glad to hear that you’re impressed with our selection and service at William Jacket. and we’re thrilled you found us!

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

I'm a huge fan of Sammy Abigail

I'm a huge fan of Sammy Abigail, so I had to buy this vest, which looks exactly similar to the one in the movie. It's super edgy with all of those buckers and zippers. The quality and fit are perfectly fine. I give it 3 stars for the look alone and 2 for providing the best customer service. Highly recommended!

August 18, 2024
Unprompted review
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Reply from William Jacket

Hi Flordelis,

Thank you for your feedback! We’re thrilled to hear that you’re a fan of Sammy Abigail and that you love the vest. We truly appreciate your praise for our customer service as well.

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

Usually

Usually, I ain't fancy, but this William Jacket brown leather jacket is something. This jacket can literally survive a bull ride. A bit stiff at first, then its after breaks in, it's going to be your second skin. Only downside in my POV is it took forever to arrive. Well, maybe good things come to those who wait, right? Anyway, gracias William Jacket. Recommended to everyone.

August 15, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Hi Trixie,
Thank you for your great review! We're thrilled to hear that you’re enjoying your brown leather jacket. We appreciate your patience with the delivery time, and we agree—good things are worth the wait! Thank you for recommending us!

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

I recently bought a white leather biker…

I recently bought a white leather biker jacket with multiple pockets, and it's now my favorite. The fit and finish are flawless, the material feels wonderful, and the website was user-friendly. The shipping was quick too. I'll definitely be back for more.

August 15, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Hi Francis,
Thank you for your wonderful review! We’re so glad to hear that your white leather biker jacket has become your favorite. We’re also happy to know you had a user-friendly experience on our website and that the shipping was quick. We look forward to seeing you back for more!

Thanks & Regards
Team William jacket

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