Fantastic service through and through
Fantastic service through and through! thanks to Scott and the team your hard work and reliability is appreciated
January 25, 2026
Unprompted review
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Company details
Written by the company
We are a family run window and exterior cleaning business based in Flintshire north wales. We are renowned for our clockwork like service and giving back to the local community. We started off with a bucket and ladder and now are the most well known window cleaners in our area and beyond. You can instant online quotes to all our services and sign up directly from our website.
Contact info
Units 4 & 5 spring street , Ch5 4fl, Connah’s quay , United Kingdom
- 07999274821
- scott@williscleaningservices.co.uk
- williscleaningservices.co.uk
Very poor customer service.
Very poor customer service.
I booked in with this company after recieving a flyer through the letter box. First two cleans were great, but they never turned up after that.
I rang the company in December (2024), I explained that no one had been to clean the windows since early November and I wanted to check if there was an issue.
The person I spoke to was very abrupt and told me that I was wrong and that they had been. I however explained that I work from home and also have a doorbell camera so I know that no one had been. All I got in response was that doorbell cameras are not reliable and I must of missed them (not sure how I could have missed someone cleaning the set of patio doors I sit next to when I'm working).
I asked for it to be looked at further and got told that he didn't have time to look into it there and then and he'd call me back.
Still waiting for a call back as of 18/02/25. I cancelled my direct debit in the new year as I wasn't paying for a service I hadn't recieved.
What I didn't explain at the time was the other reason I knew they hadn't been. My side gate is kept permemantly locked, they would have had to knock on the door for me to open it for them. As such even if they had been and I (somehow) missed them they still would have only been able to do half the house.
Considering they claim to "take all complaints very seriously and we will deal with them immediately if and when they are raised" I posted my experience to facebook and rather than addressing my review I was blocked and my comment deleted. It seems they're only happy to engage with people if they think it fits their narrative.
December 10, 2024
Unprompted review
5* company
Been using willis' cleaning service for many years now, and always happy with their service. Scott and team are always on time (we have 4 weekly window cleans) and the team go that extra mile to ensure job satisfaction. Would highly reccomend!
November 22, 2023
Unprompted review
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