Willowandflame Reviews 74

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the delicious and long-lasting scents of the candles, room sprays, and car diffusers. Many appreciate the natural ingredients and the clean, even burn of the candles. Reviewers frequently commend the staff for their knowledge, helpfulness, and the personalized service they provide, making the overall experience delightful. The ordering process is described as seamless, with products arriving beautifully packaged. Consumers also rave about the candle-making workshops, noting the welcoming atmosphere, expert guidance, and the opportunity to create personalized items. The value for money is also a recurring positive point, with many emphasizing the longevity of the products.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the exceptional quality of the... See more

Quality

Consumers find quality to be positive, consistently praising the exceptional nature of the products. Many... See more

Staff

Clients share positive opinions on staff. Customers consistently praise Hayley, describing her as an... See more

Order

Customers consistently note positive experiences with their orders. Many reviewers express their satisfaction... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication... See more

Based on these reviews

Rated 5 out of 5 stars

Wonderful, local, candle making experience with Hayley. Every step was explained, including tips and tricks. Lots of oils to chose from including glass jar colours and wicks. Recommend spendi... See more

Company replied

Rated 5 out of 5 stars

My winter subscription box arrived beautifully wrapped and presented with lovely extra gifts - lovely surprise. I also treated myself to the limited edition Christmas 3 wick candle and Reed diff... See more

Company replied

Rated 5 out of 5 stars

Willow & Flame Candles are the BEST! The ingredients are top quality, they burn clean with no smoke if you trim the wick properly and they last ages. The scents are delicious, I've tried numerous o... See more

Company replied

Rated 5 out of 5 stars

I’m absolutely in love with the products from Willow & Flame. The Fresh Fig & Cassis candle creates the most beautiful atmosphere while I’m working – calming, fresh and elegant. I also have the Pom... See more

Company replied


Company details

  1. Candle Store
  2. Flavours, Fragrances and Aroma Supplier
  3. Health and Beauty Shop
  4. Interior Designer

Written by the company

Willow & Flame creates affordable, luxury candles and aromatics that make your home feel extra special. Whether you’re unwinding after a long day, setting the mood for a cosy evening, or just love stepping into a space that smells amazing — our scents are here to bring comfort, joy, and a little everyday magic. We care deeply about quality at every stage — from the raw ingredients we choose, to the thoughtfully designed packaging your order arrives in. Everything is made and tested with love, so you can trust you’re getting something that not only smells beautiful, but is beautifully made too.


Contact info

4.9

Excellent

TrustScore 5 out of 5

74 reviews

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Rated 5 out of 5 stars

Wonderful, local, candle making experience near P’boro

Wonderful, local, candle making experience with Hayley.

Every step was explained, including tips and tricks. Lots of oils to chose from including glass jar colours and wicks. Recommend spending some time designing your label, which is printed out in the day.

Lots of hydration opportunities.

A lovely home cooked lunch with cake and fruit for afterwards.

We both came away with three candles for us and as presents. We can’t wait to burn them.

February 21, 2026
Unprompted review
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Reply from Willowandflame

Thank you for taking the time to review and I am so pleased you had a great day. Hayley x

Rated 5 out of 5 stars

I had the most wonderful time at the…

I had the most wonderful time at the candle-making by day! The whole experience was relaxing, creative and so much fun. I came away with three beautiful candles that I’m genuinely proud of. Hayley was an exceptional host - warm, welcoming, and incredibly knowledgeable. She guided us through each step with patience and enthusiasm, making the day feel effortless and enjoyable.

The delicious lunch she provided was the perfect finishing touch and made the whole experience feel extra special. I’d highly recommend this workshop to anyone looking for a memorable, hands-on day out.

January 24, 2026
Unprompted review
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Reply from Willowandflame

Ah thank you, so pleased you had a good time x

Rated 5 out of 5 stars

Amazing Candle Worksop

What amazing time had Hayley’s candle making workshop.

I went with a friend and was joined by four other lovely ladies for the workshop.

Hayley is so knowledgeable and create such a welcoming space bringing people together to release their creativity.

I made three beautifully handmade personalised candles. There were so much choice of sense it was hard to choose with Hayley‘s expert guidance. I settled on three favourites.

I would highly recommend a candlemaking workshop with Hayley. Such a lovely way to spend a Saturday.

January 24, 2026
Unprompted review
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Reply from Willowandflame

Thank you, so pleased you had a good time x

Rated 5 out of 5 stars

Wonderful candle workshop

Wonderful candle workshop hosted by Hayley, so many choices of fragrances & holders, you are then guided through making the candles, such a great activity to do with friends, topped off with wonderful food. Thank you Hayley it was a perfect afternoon and can’t want to burn my candles 🕯️

January 24, 2026
Unprompted review
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Reply from Willowandflame

Thank you, it was so lovely to meet you x

Rated 5 out of 5 stars

Had a lovely day making lovely candles…

Had a fabulous day making lovely candles with some really lovely people. Hayley was very welcoming and very patient answering all of our questions and the lunch was amazing. Lovely time, definitely recommend.

January 24, 2026
Unprompted review
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Reply from Willowandflame

Thank you, it was so lovely meeting you. X

Rated 5 out of 5 stars

Candle making delight!

Absolutely brilliant candle making course. Hayley is a fantastic teacher, a there was relaxed and friendly atmosphere.
Excellent value for money, 3 large candles all with different scents, and a restaurant quality lunch included too.
Will definitely book again!! 5 stars are not enough!!

November 8, 2025
Unprompted review
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Reply from Willowandflame

Thank you, it was wonderful to get to spend the day with you. X

Rated 5 out of 5 stars

Willow and Flame candles are addictive.

Everytime I think I've found my favourite scent in her candle range, Hayley releases another winner. I've not had a bad one yet. They smell sublime, burn clean and are presented well to fit into any room. Dark honey and tobacco is my current fave. Don't be put off by it having tobacco in the name, it smells gorgeous.

October 31, 2025
Unprompted review
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Reply from Willowandflame

Thank you x

Rated 5 out of 5 stars

Perfection

I have previously written a review about my first candles I bought and the candle making workshop but now I am totally in love with a new fragrance.

It’s called untamed and I had a three week candle which has burnt four weeks and filled my house with the most glorious aroma.

I am yet to find a fragrance from this company. I don’t like but what is more important is I have seen behind the scenes and I know how much care and attention goes into every single candle that is made. Hayley is a perfectionist and I think that shows in the end product.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Winter subscription box

I’ve just opended my winter subscription box and oh my word it’s a cracker ❤️. The 3 beautiful candles to compliment November and Christmas smell wonderful, and include two beautiful gifts. This really is not only great value, but a great way to try the different fragrances of these gorgeous candles. Thank you for such a wonderful product 🙏

October 30, 2025
Unprompted review
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Reply from Willowandflame

Thank you, enjoy x

Rated 5 out of 5 stars

Fantastic candle making course

Fantastic candle making course . From start to finish the session was informative fun enjoyable and good quality products. Luxury candles made and smell divine

October 21, 2025
Unprompted review
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Reply from Willowandflame

Thank you xx

Rated 5 out of 5 stars

Candle making workshop

I attended Hayleys candle making workshop and had the best time! From the moment I arrived, I felt welcome and the evening was amazingly well planned out! From being able to chose our own scents and making three glorious candles which, by the way, are a great size so that in itself is money well spent! We were able to design and print our own professional labels and take the candles home to enjoy or gift to others! Hayley is lovely and warm and extremely professional and knowledgeable about what she does! I would highly recommend this experience whether you are buying for a friend or yourself, it will not disappoint!

October 21, 2025
Unprompted review
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Reply from Willowandflame

Ah thank you and thank you for making it such a lovely workshop x

Rated 5 out of 5 stars

Willow & Flame Candles are the BEST!

Willow & Flame Candles are the BEST!

The ingredients are top quality, they burn clean with no smoke if you trim the wick properly and they last ages. The scents are delicious, I've tried numerous ones now and they're ALL fabulous. Nothing chemical or synthetic. I've also purchased the room spray and car freshner, both of which also smell fabulous. Highly recommend as the customer service is also excellent. I don't buy scented candles anywhere else now.

October 19, 2025
Unprompted review
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Reply from Willowandflame

Thank you Kristy you kind words mean the world to me xx

Rated 5 out of 5 stars

Bought 3 candles and OMG!!!

Bought 3 candles of this lovely lady this morning at her stall at bells pumpkin patch and OMG how amazing are these... she really knows her stuff and the scents are fabulous, had one of my new candles burning this afternoon! (After the storm) so very pleased with the products and thank you!! Don't think I will be able to go back to my Yankee candles now!

October 18, 2025
Unprompted review
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Reply from Willowandflame

Ah thank you for your lovely feedback, it was lovely to meet you xxx

Rated 5 out of 5 stars

We were introduced to Willow & Flame at…

We were introduced to Willow & Flame at Bells Pumpkin Patch. Me and my 2 teenage daughters have a slight obsession with all things scent related, and Williw & Flame do not disappoint when it comes to variety! I chose Black Plum & Rhubarb (candle and room spray) and my daughters chose White Musk & Amber and Fresh Linen candles. Just wow! Candles that actually fill a room with scent! We're so impressed!

October 18, 2025
Unprompted review
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Reply from Willowandflame

Thank you for your kind words it was so lovely to meet you all xxx

Rated 5 out of 5 stars

Amazing products

Amazing products. Lovely smelling and great packaging. And prompt delivery. Will definitely be ordering again.

September 28, 2025
Unprompted review
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Reply from Willowandflame

Thank you x

Rated 5 out of 5 stars

Fabulous gift for someone and also myself !

Gave a ‘day at the spa’ candle and room spray as a gift. Came in a lovely gift bag and looked fabulous - recipient is so pleased with them.
Also bought a pomegranate noir car diffuser for myself - wow, love the fragrance, everyone that has been in my car has commented how nice it is.
Highly recommend this company for great customer service and lovely products ❤️❤️

September 27, 2025
Unprompted review
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Reply from Willowandflame

Ah so pleased she liked it and the Pom Noir so nice, the hand wash & lotion is just gorgeous on your skin xxx

Rated 5 out of 5 stars

I’ve bought some candles for myself and…

I’ve bought some candles for myself and as gifts. So many comments about how lovely they smell and how well they burn. I just had one candle that burned uneven and Hayley gave me som advice on moving the wick slightly and it was back to a perfect clean burn. Not a drop of wax wasted. Highly recommend

September 30, 2025
Unprompted review
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Reply from Willowandflame

Ah thank you Jo, if ever there is a problem I'm always available to offer ideas or replacements x

Rated 5 out of 5 stars

I ordered the Untamed reed diffuser for…

I ordered the Untamed reed diffuser for my sister for her birthday. She loved it so much she then ordered another one. I then ordered myself one and I loved it so much I ordered another one for another part of the house. Plus safe for my puppies.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

🌿 I bought the linen spray for my bed…

🌿 I bought the linen spray for my bed sheets and absolutely love it. The fragrance is so calming and fresh — it makes bedtime feel like a little luxury. Highly recommend!

September 21, 2025
Unprompted review
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Reply from Willowandflame

It was lovely to meet you yesterday and thank your for reviewing the linen spray, glad you are enjoying it xx

Rated 5 out of 5 stars

The Best Candles

I bought 3 candles yesterday and oh my word what an amazing selection Hayley has..they all smell amazing 😍. 110% recommended these gorgeous, superbly made soy candles..thank you Hayley x

September 19, 2025
Unprompted review
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Reply from Willowandflame

Thank you for taking the time to review us x

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