Wilson Security Systems Ltd. Reviews 10

TrustScore 4 out of 5

4.1

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Company details

  1. Security Equipment Store

Written by the company

Wilson Security Systems was born from the ethos and passion that security does not need to be complicated and certainly no more costly than absolutely necessary. We achieve this by ensuring we fully understand our customer's individual needs and by providing a solution which is tailored and scaled to meet those needs. Customer satisfaction is our utmost priority.


Contact info

4.1

Great

TrustScore 4 out of 5

10 reviews

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Rated 5 out of 5 stars

Fantastic & Professional Service

Honest advice about my old security system which was greatly appreciated. They took the time to work with the system and to get it up and running again. They replaced the external siren and I am impressed with how it looks, too. I would highly recommend this company; it's great to have a fantastic service and support a local company.

August 20, 2025
Unprompted review
Rated 3 out of 5 stars

More than one Wilson

Wilson in Canada is not so good but apparently no regulation to Wilson UK

May 25, 2025
Unprompted review
Wilson Security Systems Ltd. logo

Reply from Wilson Security Systems Ltd.

THIS IS NOT A WILSON SECURITY SYSTEMS LTD CUSTOMER.
Trustpilot will not remove this review and the reviewer has not responded to my request for clarification or removal.

Hello Lorne,

Really sorry to see you’ve had such a bad experience.
It looks like you have the wrong Wilson Security Systems Ltd.
I am guessing you aren’t from the UK as you have used dollars for your currency rather the GBP - we are based in the UK and you’re not one of our customers.
For your sake I really do hope you get this resolved as soon as possible.
If you do want impartial advice albeit from another company in potentially another country then feel free to email us info@wilsonsecuritysystems.co.uk and I’ll happily advise where I can to help
In the meantime I’d be grateful if you could remove this review as soon as possible as it would show us in a very poor light.
We pride ourselves on customer satisfaction and ensure we maintain this to set us aside from the others in the industry who have different standards.
Again, best of luck in getting an expedient resolution.
Kind regards,
Gavin.

Rated 5 out of 5 stars

Reliable, honest and knowledgeable

What an amazing company! We highly recommend them. Through their knowledge of current products and hard work we now have updated security systems that make us feel safe and secure. Milo is so hard working, patient with all the silly questions that we asked and meticulously tidy. Gavin and Milo are great problem solvers and know their industry. Gavin kept us informed at every stage and supplied a system that was exactly what we needed when we had no clue what we did need. He also works extremely hard and was available for anything we needed. They took any stress away from us and for that we are extremely grateful.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing but praise for Wilson Security…

I cannot recommend Wilson Security System Limited highly enough! From start to finish, Gavin Wilson and his team were an absolute pleasure to work with. Milo, in particular, was diligent, professional and very knowledgeable. They made the entire process of installing our home intruder alarm system completely seamless, with minimal disruption to our daily routine.

From the initial consultation, it was clear that they are true professionals—knowledgeable, patient, and dedicated to delivering the highest level of service. The installation was carried out efficiently, with incredible attention to detail. They left everything spotless, and their meticulous approach gave us complete confidence in the system.

The team took the time to provide a thorough demo, ensuring we fully understood how to use the alarm. Nothing was too much trouble—they even went above and beyond by coming back to provide extra training and personally delivering a written manual for reference. Their responsiveness has been outstanding; any follow-up questions were answered swiftly and with the utmost care.

Wilson Security System Limited genuinely cares about their customers, and it shows in everything they do. If you're looking for a company that is trustworthy, highly responsive, and committed to excellence, look no further. This is the kind of service that is rare to find these days.

Thank you, Gavin, Milo and the team, for giving us complete peace of mind!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service & communication!

We have recently got our alarm system fitted by Wilson Security Systems. Excellent service & communication from the get go! Gavin has been so helpful in answering all of the questions we have had throughout, from our initial enquiry to now having our alarm fitted and really couldn't do more. Tyler fitted our alarm, and again was very friendly and efficient. They are incredibly knowledgable within their field and the friendly approachable service is the best we've experienced. You really feel in safe hands! We are so happy we chose Wilson Security Systems, and will highly recommend them to everyone!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

I contacted Gavin when my existing…

I contacted Gavin when my existing alarm system needed replacing. He arranged a visit and discussed the various options that would fit our home and our security needs. I found him to be both knowledgeable and highly professional. His visits were on time and calls were always answered. Having looked at the options we settled on an alarm system that totally fits our needs at a competitive price. The system was expertly fitted by Gavin and Tyler. Tyler ensured that we understood the system and demonstrated its settings. We are totally pleased with the system, it’s coverage and quality. Gavin and Tyler really do deliver first class service. His alarms are an excellent, flexible choice. We totally recommend him.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended! Great company

Fantastic service - Gavin was really professional and patient with me. Really took the time to understand what i required, my budget. The system that Gavin has installed is fantastic. On top of thhis, Gavin and his team are so polite, friendly and tidy. Would highly recommend!!!!
James

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant professionalism from Gavin

Brilliant professionalism from Gavin, Wilson Security Systems Ltd.
Gavin gave an outstanding service,  resolving a digital compatability connection issue with my current alarm system. He made time immediately to understand the problem and come up with a solution.
It is a pleasure to have met Gavin and will now continue to be an ongoing customer and would have no hesitation to recommend his services.

December 15, 2022
Unprompted review

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