Michelle was helpful, easy to deal with from the moment we engaged. All my queries were answered promptly and she was very flexible in an effort to meet my requirements. Highly recommend Wilson Chelte... See more
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I felt like I was being looked after by family orientated people who wanted to help with my situation. Excellent service from the territory manager who asked questions first to determine my needs and... See more
The staff at Wilson Storage were so very helpful & reassuring in helping me work out which storage unit was best for our needs. Moving house is stressful enough but I was made to feel that I would be... See more
The staff at Wilson Storage, particularly John Maher, made the whole storage process as simple and easy as possible. John was always ready with helpful hints regarding stowage as well as transpor... See more
Company details
- Self-Storage Facility
- Automobile Storage Facility
- Moving Supply Store
- Packaging Supply Store
- Records Storage Facility
- Storage Facility
Written by the company
With a wide range of self-storage options including home storage, commercial storage and wine storage, our Bay Road Cheltenham facility can support all your storage needs. Our BusinessPlus Services can also assist with keeping your business on the move. Climate controlled wine storage units will maintain your collection in perfect condition whilst our clean and secure self storage units are available in a wide range of sizes. Our boat and vehicle storage area will ensure your prized possessions are safe and secure. We are conveniently located at 237 Bay Road Cheltenham, between the Nepean Highway and Bluff Road junctions.
Wilson Storage
Written by the company
- Pack. Store. Done.
- Whether you're moving house, running an e-commerce business or looking for somewhere to keep your boat, Wilson Storage has the solution. Our dedicated team are always on hand to make sure you receive the very best service and have the most seamless storage experience.
Contact info
Bay Road 237, 3192, Cheltenham, Victoria, Australia
- 03 8535 7980
4.7
Excellent
179 reviews
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The service was fantastic
The service was fantastic, Jarrad thanks for being so helpful!
July 30, 2023
The friendly staff just an awesome…
The friendly staff just an awesome experience.
Nothing was a trouble
July 7, 2023
Great Customer Service
Great customer service and communication throughout our entire storage rental period. Storage process and access all very straightforward and easy to manage. Would definitely recommend
July 2, 2023
Storage location is convenient
Storage location is convenient. Access is easy into the complex and to our storage unit
June 5, 2023
Very friendly and helpful service
Very friendly and helpful service. Made the process quick, easy and pleasant. Highly recommend!
May 29, 2023
Easy access / Flexible
Easy access, friendly and helpful staff. Big thanks to Brett for all the help over the 2 years I was with them.
May 14, 2023
Excellent staff- know their game very…
Excellent staff- know their game very well and advise accordingly. The premises are always clean, secure and manned by as stated, by excellent staff.
If I need to use a storage facility again there is not even a hesitation of doubt it would be Wilson’s storage
Highly recommend!
May 6, 2023
Great service.
April 2, 2023
The storage unit was excellent at…
The storage unit was excellent at Wilson’s Storage. The area was very easy to access, always kept spotlessly clean, and the use of all the readily available trolleys to use made moving my furniture so much easier. I’d use them again in a second, plus their pricing is very competitive. A good experience all round.
March 26, 2023
FIRST CLASS SERVICE
I received care, understanding, excellent communication and focussed attention, all adding up to FIRST CLASS SERVICE.
April 1, 2023
WOW!!
WOW!!!
Never in my life have I EVER received “world class” customer service like.
Honest passion , loyalty and dedication.. it is truely admirable
Absolutely 10/10
March 29, 2023
Working with Brett Cleland is a good…
Working with Brett Cleland is a good experience. Very professional.
March 19, 2023
Very helpful from start to finish with…
Very helpful from start to finish with fantastic service by Brett and John.
Easy access and very clean facilities.
Would definitely use again.
January 24, 2023
Great Service
March 15, 2023
Be warned of the 28 days notice term as you will not be refunded for unoccupied storage space
We have been using the Wilson Storage in Chelterham since 4 years ago and subsequently we went back to them a couple of times as it was started with an excellent customer service and compromising give and take terms from Denise. Unfortunately this time was very disappointing from Bratt as he was stiff and followed strict to the term condition with no flexibility and leniency in negotiation of an early termination for hiring the storage. We were charged on 2 Feb for Feb storage use and notified on 7 Feb that we will not be using the storage from 10 Feb. we asked for his consideration that we pay until 15 Feb and get credit refunded from 16 Feb to 28 Feb but it was rejected. We pay for an empty unused storage until 28 Feb. As Bratt sticked to the 28 days notice should be given. As this is the case I would pre warned any customer who wishes to hire their storage should be aware of their 28 days notice term for not knowing 28 days in advance or ahead of their termination as you will be paying for an empty storage not used until the last paid day. We have no credit refund from 11 Feb to 28 Feb. They should have calculate on a pro rata day rate and only charged for the days we occupied the storage as previously have been done for us. Technically we are still occupying the empty storage until 28 Feb. unfortunately Bratt chose to go this path for not having back the storage space from us to hire to someone else.
Eg. If you plan to empty your storage on 31 January and you were not aware prior 28 days before 31 January. You will be charged the whole of February in lieu of 28 days notice. You might ended to pay for an empty storage for the next 28 days.
Wilson Storage 28 days notice term has failed my loyalty in using them. Be warned of their 28 days notice terms as you will not get a refund if you cannot give 28 days notice as sometime people would not know in advance of their moving out of the storage.
February 10, 2023
Unprompted review
Looking after our Nearest & Dearest...Wines of Course!!
From the moment we engaged the services of Wilson Storage Cheltenham till the moment we left, we experienced nothing but first rate service, care and attention when we needed it.
Customer friendly and wanting to help in nay way they can; I am sorry that we had to remove our stock as we had sufficient space at our apartment to put our wine nearer to home.
The 'babies' were well looked after in a temperature controlled environment which allowed them all to age gracefully!!
We thank Wilson Storage Cheltenham for looking after our wines and would commend their services without reservation.
Archie & Cathy Auld
November 30, 2022
Friendly and efficient service
November 21, 2022
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Great stoeage facility
Great stoeage facility. Just couldn't take the constant price rises. It felt like my private health insurance.
November 21, 2022
Reply from Wilson Storage - Cheltenham, Bay Rd
Hi Robert,
Thank you for your feedback.
Our pricing is reviewed every 9 to 12 months. Rising energy, security and infrastructure costs have impacted customers such as yourself that previously had enjoyed discounted rates.
We value your business and hope that we provided excellent customer service for the duration of your time with us.
We hope that we may be able to assist you in future :)
Kind regards
Denise
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