Windmill Motors Reviews 

88
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Thankyou Nadin and team for your assistance today, without which I would have had significant problems. From ringing through to reception and explaining that the heat shield on my car had become disl... See more

Rated 5 out of 5 stars

I brought a nice blue Honda civic from this garage the owner and his son were remarkable helped me sort everything out and get me on the road , had few issues that they resolved every quickly would bu... See more

Rated 1 out of 5 stars

Sold car MERCEDES E220d estate with hidden issues (Airmatic suspension )what cost for repairs ist around £2.000 a(original parts from Mercedes) -Air Suspension Compressor -PAIR REAR AIR SUSPENSION... See more

Company replied

Rated 5 out of 5 stars

They did exactly what they said they do, the little concerns I found when originally looking at the car they did, came with fresh MOT and no advisories. Had a small noise found a few days after collec... See more

Company details

  1. Used Car Dealer
  2. Auto Repair Shop
  3. Car Dealer
  4. Car Repair and Maintenance
  5. Car Service
  6. Motor Vehicle Dealer

Written by the company

Serving the area since 1995, we are a family run, multi award winning used car retailer with an on site MOT and service centre based in Lincolnshire. We pride ourselves on our commitment to our customers and the service we provide on a daily basis. Choose from over 200 quality used cars, from 30 of the leading brands, all on one site! From family cars, first time driver cars to sports cars and convertibles to SUV and 4x4 models and 7 seater cars. We offer full dealer facilities including and Great Deals on Car Finance and the best prices on your Part Exchange. So, whether you’re buying your next car, selling your current one or looking for a reliable MOT and Service Centre, we've got you covered!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

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No recent history of asking for reviews

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4.5

All reviews

(88)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic from start to finish!

Windmill Motors were fantastic from the get go. We did have a few issues and hiccups but Kevin, Ibby and Sam were fantastic. They answered all my concerns about the vehicle and did a full inspection of the vehicle before purchasing. Everyone was brilliant and I couldn't be more happy with my purchase. The whole service from start to finish was brilliant. Thank you so much!!

July 25, 2024
Rated 5 out of 5 stars

Great service by Windmill

Had our car around 4 months now and are very pleased with it. The garage did an MOT and service before we collected and it was cleaned very well. Will return when looking for a new car for the Mrs.

July 25, 2024
Rated 5 out of 5 stars

Happy Customer

I was a little anxious due to previous bad experiences with other dealerships but I can honestly say it's been a pleasure during business with Windmill. They work to a high standard, aren't pushy and are genuine! Thank you!!!!Definitely recommended!!!

July 23, 2024
Rated 1 out of 5 stars

Disappointing

Our first contact with Windmill Motors was very pleasant.

Upon arriving at the garage we looked at the vehicle and spoke to a salesman as we had a few queries of which not all of them were answered but decided to take it for a test drive. Upon return we asked for a price for our current vehicle for a part exchange. Being told my vehicle showed signs of it being hit and some age related scratches didn’t feel the best sales approach.

The ‘salesman’ made it clear their prices are non-negotiable. Even with the fact that their car showed clearly that the near side had had a poor match paint job due to rear door being different colour. This they could not explain. Our customer experience with them was lacking compared to all others we had seen recently

In the end we made our 2 hour journey home as it was clear money was more important to them than customer service and having the ‘human touch’. We look forward to spending our money at a garage that deserves it.

July 27, 2024
Unprompted review
Windmill Motors logo

Reply from Windmill Motors

Thank you for sharing your experience with us. We’re glad to hear that your initial contact was pleasant, but we sincerely apologize for the concerns you encountered during your visit.

It’s important to us that all of our customers feel valued and have their questions answered thoroughly. We’re sorry that we didn’t meet your expectations in this regard and that you felt our pricing approach was too rigid. We strive for transparency in our assessments, but we understand how this might have come across differently.

Your feedback is invaluable and will help us improve our customer service. We appreciate the time you took to visit us, and we hope you’ll consider giving us another chance in the future. Thank you again, and we wish you the best in your car search!

Rated 5 out of 5 stars

Very impressed with the service from…

Very impressed with the service from end to rnd. From first conversation, agreeing purchase, collecting me from station, full test drive and demonstration, to payment and driving off. Thanks again.

May 12, 2024
Rated 5 out of 5 stars

Very Professional Team

Very Professional Team. I would highly recommend Windmill. Very pleasant experience. These guys are professionals who made me feel valued as a customer. From the first phone call to driving away in the car, the people there were polite and helpful. There was a minor issue with the car after I bought it, but the team at Windmill could not have handled it any better, I had it back in for a check. The technician at Windmill was knowledgeable and explained the problem and next steps very clearly. I will be going back there to buy a car for my wife and recommending to others.

May 12, 2024
Rated 1 out of 5 stars

Slander will be responded to with legal…

Slander will be responded to with legal action. If you can’t tell the truth then don’t open your mouth. Prepare, terrible con men, terrible cars keep well away.

May 7, 2024
Unprompted review
Windmill Motors logo

Reply from Windmill Motors

We have listened to recording of this gentlemen’s phone call with our sales team. He called our business and pretended to be a genuine customer and proceeded to ask for a huge discount on an already fairly priced car without ever even having viewed it. (The car itself was classed as “Good Price” on Autotrader and quite a rare model with there only being 2 of that type for sale in the whole country). He then proceeded to reveal he was in fact not a member of the public but a finance broker (or a failed car dealer judging by his review history and google profile) who wanted a discount so he could sell it on to someone. Our cars are price checked daily and checked by our service team and any mention of 3rd party finance broker fees are clearly displayed on every single advert and across our website and only charged if the finance company charge us - if they waive their fees so do we. We have strong relationships with all the nationally recognised Car Finance houses such as Zuto and Carfinance247 just to name a few. We have never heard of “DeanAutoFinance”or “Dean Auto Sales” and would urge all potential customers to stay away. Even the links on his website are deemed unsafe to click by our browsers. Our family run dealership has been trading for the best part of 30 years which is a testament to our team and good service. All the best with your business but we will never let an unsavoury character such as yourself be placed on our books or tarnish our reputation. Management Team.

Rated 5 out of 5 stars

Great place!

Great place, the staff are very friendly and helpful.

We have brought several cars as a family over last two years and service was always great.

The last time we went to look at one car and came away with two. I'd like to thank Kevin, Dave, Ibby and all of the staff.

Have a great 2024 guys

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

We brought our BMW 2 series from…

We brought our BMW 2 series from Windmill Motors and can say it was a pleasure in doing business with them, we were looked after by Kevin and Nadeem. The whole process from phoning and asking for a video of the vehicle then visiting the site in the person and getting a few minor issues sorted before accepting the vehicle was second to none. Once sorted they delivered the vehicle to our door on the day promised. I must also say hoe great their aftersales team are as we had a minor oil leak which was dealt with quickly and professionally by Ibby. I would highly recommend Windmill to friends and family without hesitation.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased my second car from Windmill…

Purchased my second car from Windmill motors this week, extremely happy with the service again from start to finish. Car was exactly as described and I am over the moon with it. Thanks guys I will return for my 3rd in a few years time.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Sam and the team were excellent in their customer service. Could not do enough. Didn't end up buying the car I was considering but no pressure salesmanship were a pleasure to experience so will recommend them to friends and family.

April 5, 2024
Unprompted review
Rated 2 out of 5 stars

Very mixed feelings good and bad about…

Very mixed feelings good and bad about Windmill car sales, Bourne, Lincolnshire.
Went to test drive a particular vehicle which was all good except it was a struggle to get in so I decided not to purchase it, however I saw another vehicle which interested me so took it out only for a brief test drive due to low fuel light coming on which was ok for me to make a decision. Salesman I dealt with throughout was Kevin, easy to talk to and very obliging. I had sold my car via an online sales site and WM was happy to match the price so that made the change over easier. Went to collect the car a week later and found their drive away insurance wasn't available due to being unable to log in to their account, luckily I was able to change my insurance online so ended up cheaper anyway, now is where Kevin lets the side down by mentioning that the vehicle logbook isn't available, (should have told me this when I paid the deposit) they are waiting for it from the previous owner due to plate change, stating He would tax the car when he receives the V5 and changes ownership name.I checked tax status twice daily to ensure it was still taxed on the system. I phoned the following week to enquire but Kevin wasn't working that day so called the following day to be told the manager has posted the payment for a replacement V5. Problem arises when that is processed (DVLA told me that would be 4 April) the change of name would cancel the tax on the system, that happened on 3rd April leaving me without a usable vehicle until the V5 arrives in my name and I can then tax it again. It's now the 6th April so without a vehicle still.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to deal with and do exactly what they say

They did exactly what they said they do, the little concerns I found when originally looking at the car they did, came with fresh MOT and no advisories. Had a small noise found a few days after collecting the car, they took it in found the problem ordered genuine new part all sorted with no fuss. Easy to deal with recommend them without doubt not many car dealers like these people around.

June 17, 2023
Unprompted review

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