As far as customer service goes, I give Ms Claire 5 stars. Claire has excellent communication skills and always kept me informed about locating the parts I needed. I wish a battery mounting bracket w... See more
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We unfortunately had issues with the bike so I was definitely concerned about how this was going to play out, but Claire was over the top helpful and caring! Responses were prompt and in the end I co... See more
Claire was extremely responsive when I experienced an error 3 code after assembling the bike and only a few short rides. She expedited the order and I received it in less than a week. She sends follow... See more
I would like to acknowledge Chloe in client services. The bike I ordered was no longer available. She was kind, responsive, honest and offered options. She anticipated a customers needs in advance o... See more
4.5
Excellent
43 reviews
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Winsome E-bikes as bad as their construction
I purchased an E2 e-bike on 7/26/25 and received it on 8/8/25. After spending hours putting it together, we came to realize neither brake worked. I contacted Windone right away and they apologized and ultimately said they would refund me for the defective bike and pay for the disassembly of the e-bike so it could be shipped back. They said to send the receipt for the disassembly and the tracking number once I shipped it. They acknowledged receiving the shipping confirmation, but said the disassembly cost (which was $175) was more than they’d thought it would be. (I’d Googled what an appropriate cost would be to disassemble and e-bike to ensure why I was quoted was reasonable ($100-$300) and, since it was, I went ahead with the disassembly and sent the sales receipt to Windone showing the cost was solely for disassembly.) Windone stopped returning my emails about the promised reimbursement, and now I am out of pocket $175 to send back Windone’s defective e-bike. They are not on BBB and they are based in China. The company is not even called Windone, it is Freeman Investment Holding Limited. Buyers beware.
August 8, 2025
Unprompted review
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