WinDor Direct Ltd. Reviews 23

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We’re so happy with our new door from Windor Direct! The whole process was very easy - designing and ordering online was simple, and it arrived exactly on time. It looks great and really suits ou... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with the service provided by WinDor. There was constant communication throughout the process on WhatsApp, and it was an easy process to design (something that I found a challenge on... See more

Company replied

Rated 5 out of 5 stars

This is one of the best experiences I've had when ordering something of this value online. The ordering was straight forward and quick. A delivery date and installation on the same day went extreme... See more

Company replied

Rated 5 out of 5 stars

I was sceptical at first as I had not heard of Windordirect but I’m so glad I used them. New composite front door ordered and delivered within days of my initial enquiry. The door looks great and w... See more

Company replied

Company details

  1. Door Supplier
  2. Window Installation Service
  3. Window Supplier

Written by the company

Welcome to WinDor Direct Ltd, a family-run business passionate about helping homeowners improve the security, comfort and appearance of their homes. We specialise in high-quality composite doors, but we also supply a wide range of windows, French doors, sliding doors and bifold doors in both uPVC and aluminium – all carefully selected to offer lasting performance, modern style and excellent value for money. Our most popular composite doors include: Rapid delivery – selected ranges are delivered in as little as 5 days Outstanding security – every door features a 3-star Ultion cylinder with a £5,000 break-in guarantee and a Secured by Design multipoint locking system Long-lasting quality – all doors are backed by a 10-year warranty for your peace of mind Made for you – choose from a wide range of colours, glazing options, hardware and frame finishes to suit your home perfectly As a family business, we pride ourselves on offering a friendly, honest and transparent experience from start to finish. Whether you're designing a new front door, upgrading your windows, or planning a full transformation with bifold or sliding doors, we’re here to help every step of the way. Your experience matters to us, and we’d love to hear your feedback. Thank you for choosing WinDor Direct. https://windordirect.co.uk/


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23 reviews

5-star
4-star
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Rated 5 out of 5 stars

Great service and product

Great price, fast install and brilliant looking door. Many thanks.

March 23, 2026
Unprompted review
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Reply from WinDor Direct Ltd.

Thank you Phiroze, for taking the time to share your experience. We’re pleased to hear you’re happy our service and your new door.
If there’s anything we can help with in the future, just let us know.

Kind regards,
WinDor Direct

Rated 5 out of 5 stars

Superb service

Superb service, very good quality doors. Bash is communicative, patient, and precise. He answered all my questions whenever I needed. There was absolutely no problem with anything. Smooth, pleasant transaction. I highly recommend.

February 14, 2026
Unprompted review
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Reply from WinDor Direct Ltd.

Thank you for your feedback Agy. We appreciate you highlighting the smooth process and clear communication. We are very pleased you are happy with our service and the outcome.

And thank you for recommending us,
WinDor Direct

Rated 5 out of 5 stars

Quick and easy service

I was very pleased with the service provided by WinDor. There was constant communication throughout the process on WhatsApp, and it was an easy process to design (something that I found a challenge on competitor websites!), purchase, delivery and install. Overall the whole process took a month. Quality of the door is also very good, and I would highly recommend them.

January 16, 2026
Unprompted review
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Reply from WinDor Direct Ltd.

Thanks very much, Will - really appreciate you taking the time to leave such a detailed review. I’m glad everything went well from design through to installation, and that you’re happy with the quality of the door.

Thanks again for the recommendation, it means a lot.

Best regards,
WinDor

Rated 5 out of 5 stars

Good company I will recommend them to…

Good company I will recommend them to everyone good quality job

December 22, 2025
Unprompted review
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Reply from WinDor Direct Ltd.

Thank you very much for your kind review, Kosar. I really appreciate the recommendation and I’m glad you’re happy with the quality of the job.

Kind regards,
WinDor Direct

Rated 5 out of 5 stars

Excellent Excellent Excellent

Excellent Excellent Excellent
If I could 10 stars I would
I cannot speak highly enough of this company
I highly recommend…
Bash was absolutely amazing!!
Very professional, polite and explained everything in detail… One of the nicest people I have ever done business with!
He went above and beyond to ensure all my needs were met promptly and professionally
I can confidently say this company exceeded my expectations with their attention to detail and commitment to quality!!
And not forgetting to mention the team of fitters who fitted my new door who were also amazing..
I was completely impressed with their professionalism and customer service

November 17, 2025
Unprompted review
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Reply from WinDor Direct Ltd.

Hi Jane,

Thank you so much for your incredible review! It means a lot to hear such kind words. We're thrilled that you had a positive experience and that our team could meet your expectations. We’ll also pass on your compliments to the fitters - they’ll be delighted to hear it.

It was an absolute pleasure working with you, and we really appreciate your recommendation.

Best regards,
WinDor Direct

Rated 5 out of 5 stars

Top quality composite door and windows…

Top quality composite door and windows installed from this great company. They offer great service and are very efficient in their job which was fantastic.

I recommend anyone who wants top quality doors and windows with great service to use these guys.

Keep up the great work.

October 16, 2025
Unprompted review
WinDor Direct Ltd. logo

Reply from WinDor Direct Ltd.

Thank you, Farah, we appreciate you taking the time to leave this feedback. It's great to hear you're happy with the quality of your new windows and door. The team mentioned how well you looked after them during the install day, which we always value. We look forward to starting your next project in the new year.

Best regards,
WinDor

Rated 5 out of 5 stars

Very happy customers

The process from start to finish went smoothly. Everything communicated well to us. The fitters did a great job. Can't recommend enough.

May 1, 2025
WinDor Direct Ltd. logo

Reply from WinDor Direct Ltd.

Chris, thank you for leaving this excellent feedback back in June. We appreciate you highlighting the smooth process and clear communication. We are very pleased the fitters did a great job and you are happy with the outcome.

Thank you for recommending us!
WinDor

Rated 5 out of 5 stars

Would highly recommend

Was nervous ordering online but Bash was so nice and not pushy at all, I told him what door and handle I wanted and he sent me pictures. He kept me informed on delivery date and installation date. I would highly recommend.

May 24, 2025
Unprompted review
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Reply from WinDor Direct Ltd.

Thanks so much, Angie.

We completely understand how nerve-wracking it can be to order online, so we're really glad you felt supported throughout. It was a pleasure helping you choose the perfect door and handle, and we're so pleased you're happy with the result.
Thanks again for trusting WinDor Direct and for the lovely recommendation.

Best wishes,
WinDor Direct

Rated 5 out of 5 stars

Excellent service since first enquiry…

Excellent service since first enquiry and just waiting on delivery and fitting, great so far

April 30, 2025
WinDor Direct Ltd. logo

Reply from WinDor Direct Ltd.

Hi Sharon,

Thanks for your kind words and 5 star review - we're so pleased you were happy with our service from your first enquiry through to placing your order.

Now that your new door has arrived, we'd love to hear your thoughts of the final product - if you're happy to leave a second review.

Thanks again for your support, it means a lot!

Best wishes,
WinDor Direct

Rated 5 out of 5 stars

Excellent service throughout

Very good communication, price and fitting service.

April 4, 2025
WinDor Direct Ltd. logo

Reply from WinDor Direct Ltd.

Hi Michael,
Thanks for the kind words and the 5 stars - really pleased to hear you were happy with the service, price and fitting. Appreciate you choosing WinDor Direct!

Best regards,
Bash
WinDor Direct Ltd.

Rated 5 out of 5 stars

Best door company in Yorkshire

Great communication from day one. Bash sent me brochures and factored in my budget, with no secret add ons coming later. The door arrived within 10 days and was fitted in 2 hours by a friendly team. Door looks amazing and has rejuvenated my house. Will use this company again

April 6, 2025
Unprompted review
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Reply from WinDor Direct Ltd.

Hi Neil,

Really appreciate you taking the time to leave this review. I'm glad everything went smoothly and that you're happy with the door and the service. Thanks again for choosing WinDor Direct — we’d be happy to help again in the future.

All the best
Bash
WinDor Direct Ltd.

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish.
Excellent installation and high quality product.
Professional fitters.
I would highly recommend.

March 15, 2025
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Reply from WinDor Direct Ltd.

Hi Andrew,

Thanks for the great review - I’m really pleased to hear everything went well and that you’re happy with both the service and the final result.
Appreciate the recommendation, and thanks again for choosing WinDor.

Best regards,
Bash
WinDor Direct Ltd.

Rated 5 out of 5 stars

Excellent service from ordering to installation.

This is one of the best experiences I've had when ordering something of this value online. The ordering was straight forward and quick. A delivery date and installation on the same day went extremely well, with no issues. The two installers were professional and did a great job.
Big thanks to Bash for making this happen without any issues.
Definitely recommend this company.

April 2, 2025
Unprompted review
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Reply from WinDor Direct Ltd.

Hi Neil,

Thanks so much for the kind words, I really appreciate you taking the time to share your experience.
I’m glad to hear everything went smoothly from start to finish, and that our fitters left a great impression too.
It was a pleasure sorting this for you - thanks again for choosing WinDor, and for the recommendation!

All the best,
Bash
WinDor Direct Ltd.

Rated 5 out of 5 stars

Lovely doors. …

Our new door looks so much better and feels much warmer. Great Service and definitely use them again, 💯 recommend.

January 31, 2025
Unprompted review
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Reply from WinDor Direct Ltd.

Hi Carol,
Thanks so much for the lovely review — we’re really pleased you’re happy with your new door! Appreciate the recommendation too.
All the best,
Bash
WinDor Direct Ltd.

Rated 5 out of 5 stars

Great door and buying experience

After picking our door on line and placing an order, we were contacted by Bash. He made sure we knew what we had ordered and explained clearly what would happen next.

As we were having the door fitted, Bash got his team to come and measure up for the new door, giving us a date and time they would visit. Once he had this information, he contacted me with a delivery date explaining that the door would be fitted the day following delivery.
I have to say that, due to past experience, I took these dates as moveable.
There was no need to worry, everything Bash said would happen did, and the door looks amazing now it's been fitted.
Couldn't recommend WinDor enough. The product and the buying experience was superb and I can't think of anything that went wrong. Very well done!!!

January 31, 2025
Unprompted review
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Reply from WinDor Direct Ltd.

Hi Martin,

Thanks so much for taking the time to leave such a lovely review. I’m really pleased to hear the whole process, from ordering through to fitting - went exactly as planned, and that you’re happy with both the door and the service you received.
It means a lot to us when customers notice the effort we put in, so I’ll be sure to share your feedback with the team.

Thanks again for choosing WinDor, and for the kind recommendation.

All the best,
Bash
WinDor Direct Ltd.

Rated 5 out of 5 stars

Great price for such a high quality door.

Bash was very helpful when I placed the order. I had never fitted a front door before but he helped me through the measuring and gave advice for fitting it.

The price was great and the quality of the door is exceptional. It was also delivered on the day I requested.

December 9, 2024
Unprompted review
WinDor Direct Ltd. logo

Reply from WinDor Direct Ltd.

Hi Toby,

Thank you for your fantastic review and for sharing the before and after pictures! The transformation is absolutely stunning - it’s amazing to see how much of a difference the new door has made. And I'm glad I could help you with the measuring and fitting advice - it’s always rewarding to hear when our customers have a smooth experience. We hope you enjoy your new front door for years to come.

If you ever need anything else, I’m here to help.

Best regards,
Bash

Rated 5 out of 5 stars

Great service from a family run company

Even though I hadn’t heard of this company before I am absolutely delighted to have discovered them! The customer service is exceptional and the product faultless. The whole experience was easy, right from browsing at the start to all the questions and help that I needed.
A great family run company, and I wish there were so many more like these.

November 14, 2024
Unprompted review
WinDor Direct Ltd. logo

Reply from WinDor Direct Ltd.

Hi Andrew,

Thank you for taking the time to share your experience. We’re delighted to hear you’re happy with both our service and your new door. Your kind words mean so much to us. If there’s anything we can help with in the future, just let us know.

Best regards,
Bash

Rated 5 out of 5 stars

Great customer service

Appreciated the simple process from order through delivery. Reactive and friendly customer service, which is becoming harder to find. Great quality product 👍🏻

November 21, 2024
Unprompted review
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Reply from WinDor Direct Ltd.

Hi Burt,

Thank you for taking the time to leave a review. We really appreciate the positive feedback and are glad we were able to help.

If you ever need anything else, don’t hesitate to get in touch.

Kind regards,
The WinDor Direct Team

Rated 5 out of 5 stars

Happy customer :)

We’re so happy with our new door from Windor Direct! The whole process was very easy - designing and ordering online was simple, and it arrived exactly on time.

It looks great and really suits our home. We arranged our own installer to save some money, and it worked out perfectly.

Overall, we couldn’t find a better price, and the customer service was friendly and helpful, keeping us updated all the way. Family and friends have already complimented the door, and we’ve happily recommended Windor Direct to them.

November 19, 2024
Unprompted review
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Reply from WinDor Direct Ltd.

Hi B. Ibrahimi,

Thank you for your lovely review! We’re so pleased to hear the process was easy and that your new door looks great. It’s fantastic to know you’re happy with the price and service - and we really appreciate your recommendations!

If you need anything else, feel free to get in touch.

Kind regards,
The WinDor Direct Team

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