Window Fleur Reviews 106

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Oh my goodness – these flowers have changed my wellbeing. I'm always happy when I look at them. They make me feel good. We are really enjoying them and they get a lot of attention from passersby.... See more

Rated 1 out of 5 stars

I used to buy from this company when they only delivered within the m25 there were issues but nothing too bad. As the company has grown the quality and design has got worse and worse. I order a specif... See more

Company replied

Rated 5 out of 5 stars

Just received our second window box on the subscription, the first one was a wedding voucher and we decided to swap the next season to a bigger window display. The process is super easy and flexi... See more

Rated 5 out of 5 stars

I've always struggled with knowing the right flowers to use and the right time of year to use them. Working from home, now I can look out of my window every season at some beautifully crafted flower... See more

Company details

  1. Garden Center

Written by the company

We do window boxes. Stylishly. Mess-free. We fill them with beautiful blooms and deliver them straight to your door, every season. Our biodegradable ready-planted Bloom Bags drop straight into any window box. That means you get all the joy of owning a mini-garden, with none of the hassle. There are no treks to the garden centre. No giant bags of compost. And no excess waste.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Changed my wellbeing – I'm always happy when I look at them.

Oh my goodness – these flowers have changed my wellbeing. I'm always happy when I look at them. They make me feel good. We are really enjoying them and they get a lot of attention from passersby. I'm going away June to August so won't need any blooms then, but I'll be placing another order for September as soon as I'm back. Thank you so much.

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Star rating: 5/5

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Yet another disappointment

I used to buy from this company when they only delivered within the m25 there were issues but nothing too bad. As the company has grown the quality and design has got worse and worse. I order a specific window box on a whim having some reservations as I’d stopped previously twice before dues to quality and lack in design that I could have quite Franky put together myself. And lo and behold the planter turns up missing the one flower that you can’t just go into the garden centre and get the ranunculus instead replace with a very COMMON GERANIUM! You can get these everywhere I fact I could probaly easily seed them myself… so when I raise this with franny one of the company’s founders I’m pretty sure she states we do say not all flowers may be available and you can have 20% off next time! I will never waste my time and money on this company again.

April 29, 2026
Unprompted review
Window Fleur logo

Reply from Window Fleur

Hi Claire,

We’re sorry to hear you’re feeling disappointed, that’s genuinely the last thing we want for any of our customers. We’ve been in contact with you throughout yesterday trying to resolve things as quickly as possible, so we were surprised to see this review.

Your Bloom Bag included a note explaining the seasonal substitution. As we make clear on our website, our designs are built around a colour palette and overall aesthetic rather than guaranteeing specific varieties. Ranunculus have come to the end of their natural season and are no longer available from our growers.

We do also want to correct one thing: your box did not contain geraniums. All plants included were part of the planned seasonal mix, and from the images you shared, they are healthy and well-established. The small amount of soil displacement is entirely normal in transit and easily sorted.

Your order was complete and correct. We’re sorry the styling wasn’t for you on this occasion, but we hope your plants continue to bloom and bring some happiness to your sill.

Window Fleur Team

Rated 5 out of 5 stars

Beautiful and such a time-saver!

We've been so happy with our orders! This has made a world of difference in the time it takes to refresh the window boxes at our office and keep them looking welcoming and lovely. I've been really impressed by how hardy the plants are, too. After receiving our spring refills, we moved the winter blooms into our back courtyard as they still look great. One of the best tweaks to our maintenance routine that we've made in a while.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Mood enhancing moonbeam!

Just wanted to update my experience by saying how nice the Moonbeam arrangement is. It looks very seasonal. I am in hospital at the moment and the photo sent by my friend of the latest arrangement made me feel so much better.

December 3, 2025
Unprompted review
Rated 3 out of 5 stars

Window Fleur inconsistent

I have been receiving deliveries from Window Fleur for at least a couple of years now. Its great idea but the quality of the plants is inconsistent and my recent summer display lasted less than 6 weeks. I cared for my plants as instructed but they looked nice for probably just 2 weeks then deteriorated quickly. I threw them away after 6 weeks leaving empty boxes until my next delivery in another 6 weeks roughly. They offer a replacement service at an additional cost which I am unwilling to pay. The plants should last until the following season. Gonna see what happend with the Autumn ones then cancel if the display does not last. This has been a problem for almost every other season and is not acceptable as they are not cheap.
Also would like my delivery in boxes again if possible as the Driver now just leaves them on the door step if I am not home and they do not arrive in peak condition from Day 1. it looks like they are thrown around in the van.

June 1, 2025
Unprompted review
Window Fleur logo

Reply from Window Fleur

Hi Jay,

Thank you for your honest feedback and for being a long-standing customer – I’m sorry to hear your summer display didn’t last as expected and that delivery hasn’t been up to standard for you. That’s not the experience we want you to have.

On packaging, we moved away from using boxes for every delivery after customer feedback that they were being thrown out immediately, which felt wasteful. That said, we can look at introducing an opt-in for boxed packaging, and I’ll also pass your comments to our courier so they can take extra care in handling.

Our Plant Care Promise means we always send healthy plants and act quickly if something’s not right in the first 7 days – and even after this, we’re always on hand to help if your boxes aren’t looking as healthy as they should. Just email plantdoctor@windowfleur.com and we’ll be happy to help.

Thanks again for your feedback, and we’ll make sure we act on it to improve your experience.

Frannie
Founder, Window Fleur

Rated 5 out of 5 stars

I love them !

I got my first Window Fleur delivery this summer and I am so pleased with them. They arrived quickly and just look so good on my windowsill, they make me really happy 😊
I am in Scotland and they arrived in great condition.
Can’t wait to see wait autumn will bring…
Thanks Window Fleur 🌺

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality plants & easy to look after

I've only had two boxes so far but I am really pleased with them. The plants come in a bag so it's very simple to replace the old plants with the new bag. I planted the plants from the first box I received in the garden when my current bag arrived and have had an unexpected bonus as they have continued to flower.

With the dry weather that we have had, I'd also praise the bag material and compost. I've found that the flowers don't need to be watered every day, which is great. You do have to dead head regularly if the plants are to keep flowering for the full three months before the next box is due.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful flowers and excellent service

Having been with Window Fleur for a year, I’ve enjoyed receiving four beautiful seasonal window boxes. Although my last delivery was slightly damaged due to transport issues, Window Fleur promptly provided a replacement. The service is fantastic, and I would highly recommend this company for their gorgeous flower selections.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I ordered the small pearl whisper and the balcony box for it to go into, unfortunately there was issues with the delivery (not window Fleur's fault!) when I got in touch to find out what was going on and then to explain the damage that had happened during the delivery service 😔 Frannie from window Fleur was SO helpful and kind and really went above and beyond to help me resolve the issues that the delivery people caused! So happy with my order, the flowers are gorgeous 😍 will definitely recommend to my friends and family

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

A wedding gift

Just received our second window box on the subscription, the first one was a wedding voucher and we decided to swap the next season to a bigger window display.

The process is super easy and flexible, the flowers last so long which is why we now have two different sizes. One more bay to fill in our window, it’s becoming an addiction but the changes in seasons and carefully picked plants make my life easier. Glad it’s now expanded so we can get it in Lincolnshire

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Blooming Marvellous

The most wonderful business idea, I wish I had thought of it myself!
I look forward to receiving my blooms every 3 months, they are always beautiful and perfectly presented! Great value, gorgeous branding, what’s not to love!

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

We have subscribed and had the pleasure…

We have subscribed and had the pleasure of receiving the spring flowers and they were absolutely beautiful and have lasted and kept flowering the whole time we’ve had them! The service from Window Fleur has also be great! If you are thinking about having a subscription of flowers where they send you flowers for each season of the year then Window Fleur are your people to look after you!

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Reminding me why I love supporting small businesses

So pleased with my Window Fleur subscription and have recommended it to a few friends and family.

I love to support small businesses and real people where possible, and the Window Fleur team have really reminded me why.

I was/am very impressed with their customer service and was made to feel they had my best interest at heart. When a certain flower in the plant selection I had chosen wasn't quite up to standard, for example, they provided me with a great alternative and communicated this clearly and politely.

Plus I love the dog helper that occasionally pops up on their social media. He/she is gorgeous.

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

Quality and consistency!

Quality and consistency!

We've been getting Window Fleur subscription boxes now for over 18 months and each delivery brings with it a new burst of colour into our small garden. The box hasn't aged at all, even out in the elements and the latest Bloom Bag is thriving in the sunshine!

Steve & Lucy

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Our hotel in Notting Hill

Our hotel in Notting Hill, London, looked a bit sad from the outside before we started working with Window Fleur. Now we have fresh seasonal flowers, so not only do the photographs of the hotel for our website look better, we also have more walk-ins.

Getting fresh flowers every season is excellent.

I’m really really happy with the service from the team and I’ve recommended it to many other hotel owners in the area. It’s way better value than other solutions we looked at - thanks guys

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

This is a fab product! The flowers are always excellent quality, beautifully presented and last for months! My windowsill always looks so bright and colourful.

Email response time has always been so quick from the team and they are more than happy to answer any questions. Delivery has also been very seamless and on time.

Couldn't recommend this subscription more!!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been subscriber to Window Fleur…

I’ve been subscriber to Window Fleur for over 5 years…If you don’t have green fingers like me, Window Fleur is an absolute saviour. Beautiful flowers each season which brighten up my windows ! Thank you Window Fleur. Can’t wait for the next season already!

May 3, 2024
Unprompted review

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