I WOULD NOT RECOMMEND THIS COMPANY TO…
I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE, THEY ARE DISHONEST, I will not give them any star.
I purchased 29 windows and 2 sliding doors. I pay them 44,000.00 dollars One sliding door is to small, Their crew did not measure the window before the removal of the old one. Upon installation I told them the frame of the sliding door is too small, I call Keven Keagan and reported the problem. He let them install the sliding door and add three extra buck beside the ones they put into the wall. Even their employee cannot get through the door. They refuse to replace it. In their contract they told me I have a lifetime warranty, if a window brakes they will replace it but they do not want to replace the sliding door that has a lifetime warranty. They are dishonest people. They will tell lies. They see the money. They do not finished the installation. They did not past inspections for the second time. They never answer their phone, they do not follow up. I have to borrow someone else phone to call them because they know my number they will not answer my phone. Keven Keagan did answer because I call from another phone number. He thought it was a new customer. He will start nice but he is the one who is very deceitful, because when you report a problem he will ignore you like he was doing a favor. I have to remind him that I pay him 44,000.00$ in many occasions. He does not not. Until now, their labels are in my window, their is still some material to install their crew left in my home. The crawling, the nails to be covered, and inspection to pass.
I should do my research before I signed this contract. One of his employee explained to me because Kevin Keagan is the one who took the measurement, he will never accept that he did something wrong. They have problem with many customers, They have only contractors. One day they send three drunk people to my home to install some windows. I had to call him and told him not to send those people to my home because they are drunk.
This company does not have any respect for the customer. I am still waiting
Wells Fargo is not a good company also, when I called them to ask them to hold they money they just go a pay them because they see the accumulation of the interest rate if I do not finish to pay them on time.
I want them to replace my sliding door, finish their job, and I will never recommend this company to anyone. I see BBB grade them as a D I will give the an F. Even the F they do not work for it. They have poor excuses.
December 28, 2021
Unprompted review