Windscribe Reviews 

13,267
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable overall performance, fast connection speeds, and the intuitive, user-friendly interface that makes secure browsing effortless. Many people also highlight the remarkably helpful chatbot assistance for quickly resolving technical snags and setup problems without any hassle. Some reviewers were not happy with customer support, reporting persistent difficulties in getting timely email responses or reaching human representatives for account help. A few other people also felt that occasional connection problems, login failures, or device compatibility hitches could occasionally disrupt their daily streaming and browsing usage.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the application is lightweight,... See more

Application

Users describe positive interactions with the app, highlighting its ease of use and clean interface across... See more

Service

Consumers find service to be positive, highlighting consistently fast speeds, rock-solid connections, and a... See more

Product

Customers report overall satisfaction and positive experiences with the product. Reviewers praise the... See more

Customer service

Reviewers highlight positive aspects of customer service, particularly praising the efficient help bot for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I agree with other reviews. ChatBot Garry is a pleasure to work with. The Windscribe service has been brilliant throughout and ChatBot Garry is lightning quick to provide fixes to problems in complex... See more

Rated 5 out of 5 stars

Excellent customer service. Had a gremlin not allowing me to access PRO. So contacted windscribe chat. Now all working within minutes. Thank Garry for your help and support. Makes a nice change to hav... See more

Rated 5 out of 5 stars

Garry the Bot is a joy - no ambiguous answers just straightforward helpful advice on solving my problem. Can't praise the service highly enough and better sense of humour than most people I know!

Rated 5 out of 5 stars

Great customer service through chat. Got directed to how to do what was needed to cancel a recurring subscription, and unlike many other bad experiences, was able to get a refund from Windscribe for... See more


Company details

  1. VPN Service
  2. Internet Service Provider

Written by the company

Windscribe is a desktop application and browser extension that work together to block ads and trackers, restore access to blocked content and help you safeguard your privacy online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(13,267)

910 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
garry

Rated 5 out of 5 stars

Quickly Helped

I'm sure Garry is AI but he was totally helpful and I got my problem fixed. (Sorry, Garry, but I'm still a little squeamish when it comes to AI.)

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

I have opted in for windscribe due to a…

I have opted in for windscribe due to a very specific reason. Ip tunneling and it works great. Plus now they have introduced AI support and I love the guy garry. he answers fast and thats what i really like and to the point answers and sarcasm is out of the world..Highly recommended..

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and a durable app

Amazing app, I live in a restrictive country and these guys despite everything keep providing their services. The customer support responds fast thanks to their Garry AI (it's surprisingly helpful) and the amount of protocols, countries and features this app offers (in the paid version) is so insane. I definitely recommend Windscribe, W devs.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Laptop not letting me download Winscribe… sorted thanks

New Galaxy book 5 Laptop frustratingly would not allow me to download Windscribe. Switched off Anti-virus, tried Firefox and Chrome but could not download, 'Garry' directed me to te GitHub mirror and I'm now sipping an encrypted cup of tea on Crumpets and about to wave at the Queen’s ghost :) Excellent service as ever, cheers

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

10 Years Strong and Still Going — Windscribe Rocks

Windscribe actually delivers what other VPNs only promise. I use it on my PC, phone, and even my Apple TV. It is easy to use. The 10 Gbps connections are beasts; my poor computer is the real bottleneck:). Easy setup, no weird limits. The AI support (named Garry) works very good, with straight talk, solutions and he has humor. Couldn’t be happier with it.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

My favourite VPN tool for many reasons

First of all the app experience is fantastic. Clean, easy to navigate, intuitive.
Works perfectly on the platforms I use: Amazon FireTV, MacOS and iOS.
VPN performance is great for streaming HD videos. I like that it shows the latency against each server.
I love the humour in their messaging and server names.
And their support is responsive and I was impressed with the chatbot Garry at figuring out my questions and providing accurate responses.
And they're Canadian - so bonus!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had a few issues

I had a few issues, but all my fault, as my age caught up with this elderly person. Garry was fantastic to use and very efficent, in fact the best AI app i have used so far, no need to get human help whatsoever.
I have been using /expressvpn for years, but it is getting a bit costly and not giving me access to some countries ie Scotland, so hence the change. Highly rate the customer service bot.

February 28, 2026
Unprompted review
Rated 2 out of 5 stars

Gracious Garry 2.0 is NOT Grumpy Grok!

Pros: I attempted to post an "X" post about my delightfully satisfying experience with the AI bot, Garry 2.0 who skillfully, and humorously managed to summarize my VPN issue that seemed to keep my ISP stuck at reading my own server site. Garry solved it in just under 12 minutes in what took a painfully arduous 70-80 minute marathon of Grumpy Grok's ("X"'s) AI bot guidance; DOS command after DOS command Grok spouted to get under the hood to repair whatever ailed me, but never getting to the point of my issue. Grumpy Grok only got more irritated and terse in the guidance, if an AI can do such a thing? The key of it all is Windscribe has a personable AI that efficiently LISTENS, SOLVES, and gets you on your way...all the while leaving you with at least a smile on your face. Nothing is stupid as Garry is most of all patient and even lets you tease him...the first time.

Cons: As described. You may need Garry 2.0 to coach you at the outset as you tweak your settings to not "appear like a VPN." As for your having to lateral to a living human, think again. Garry 2.0 will promise you he's dispatched a work ticket to have humans solve issues beyond his capability, but days later he knows nothing about the conversation despite detailed screenshots that I ALWAYS take. Oh, that "TWEET 4 DATA" offer of 5 GB of free VPN service after posting a tweet mentioning "@Windscribe," or, INSTEAD, at Windscribe's offer, posting an "unprompted Trustpilot" review is B-O-G-U-S... and yes, they call you a "douche [if you]...delete the post after." So, here it is! Curiously, Garry 2.0 sarcastically laughed off the Trustpilot post option as merely for customers to have a way to release frustration after their Twitter denial, because Windscribe's "either/or" redirect to Trustpilot DID NOT CREDIT under the TWEET program; please have YOUR international lawyer read the now internet-archived, "TWEET 4 DATA" webpage, because mine said that's not how their "either/or" offer reads. Hopefully, Trustpilot will remove the multiple "unprompted review" markings on Windscribe's account that originated in this manner.

Overall: Garry 2.0 is an excellent resource for single solution needs, but if a human is needed to, what Garry 2.0 calls it, "look under the hood," the true quality of the service is seen: NONE (Really, the email from the human work ticket is just as sarcastic as Garry 2.0, "fix it yourself.") Now that I think about that original Twitter (X) post...maybe my poignant post on "X" promoting Garry 2.0 over Grok was taken "personally"? Overall grade: Garry... "2.0"

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Have used windscribe now for a few…

Have used windscribe now for a few years mostly for uk t.v on a firestick whilst abroad on holidays and it is great value for money and superior to many other v.p.ns and is very easy to set up and use and *GARRY* the online help bot will give clear and precise instructions and advice if you should need it. All in all THE BEST vpn around for lite and heavy users alike anywhere in the world..5** from me.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Does what it's intended to do

Does what it's intended to do, have had no issues, other than some minor confusion over auto renewal, which was cleared up quickly by the chatbot, Garry.
Good service.

January 20, 2026
Unprompted review

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