Windscribe Reviews 

Still waiting for help from Windscribe Support — 5+ days without access

I’m not writing this review to shame or slam Windscribe. I’m genuinely hoping someone from support sees this and can help resolve what appears to be an account security/login issue.

I have now been unable to access my account for more than 5 days, despite completing four separate password resets.

Each time, I use the newly created credentials, complete the slide CAPTCHA, and receive the same error:

“Could not log in with provided credentials.”

I explained the situation in detail to Garry, the AI chatbot. My children had used all of the allotted bandwidth on YouTube. When my wife subsequently tried to access the service using her own account on my PC, she logged me out and attempted to log in with her credentials.

Since then, I have been completely unable to access my account.

My concern is that this may have triggered some type of security flag on my account. The repeated password resets do not resolve the problem, and I continue to receive the exact same login error.

I have still not received a response from Windscribe Support.

I really don't want to leave a negative review or make this into something bigger than it needs to be. I simply need someone from the support team to take a look at my account and help me understand what is preventing the login.

After 5+ days and four password resets, I’m hoping a human support representative can review the situation and provide a solution.

Windscribe Support — please help. I would genuinely appreciate it.

In response to your reply, I say:

I appreciate you responding, although I’m disappointed by the tone of the response.

For the record, I have reset my password four times and have carefully entered the newly generated credentials each time. I have also completed the CAPTCHA. The result has been the same every time:

“Could not log in with provided credentials.”

I’m not claiming that I know exactly what is causing the problem. That is precisely why I have been asking for help.

If the issue really is simply that I am entering the wrong password, then I would appreciate your help identifying why a newly reset password is repeatedly being rejected. A simple explanation or a way to verify the account would resolve the matter.

I originally posted the review because I had been unable to access a service I pay for for more than five days and had not received meaningful assistance from a human support representative.

I have no interest in posting “garbage,” as you put it. I would actually prefer to update this review to say that Windscribe resolved the issue.

If you can help me regain access to my account, I will gladly acknowledge that here.

That is all I have been asking for.

## 2nd Follow up ##

That is a disappointing response.

I have never threatened Windscribe, demanded anything, or attempted to negotiate. I reported a login problem, explained what happened, completed four password resets, and asked for help accessing my account.

If Windscribe has decided to terminate my access, that is your decision. I would simply ask that you state that clearly rather than characterize a customer asking for technical support as a “terrorist.”

I originally posted this review because I wanted help resolving a login issue. At this point, I think the public response speaks for itself.

I wish you well.

Some sites update their rules for implimenting captcha, and that burns up my time for browsing and researching. Whenever the rules change and it takes more than 3 server change attempts, I just go to support and the GARRY to make a suggestion. He ALWAYS has a suggestion that works. Saves time, keeps me focused, avoids mental ranting, and keeps me in the driver seat. Thanks WindScribe.

My Windscribe App was acting up... and Garry (the humorous bot) walked me through a few sequences on my computer to remedy and fix the issue! Easy and simple.

I absolutely love Garry! His creators did an excellent job regarding all of the help that he can provide. I am in NO way tech savvy, therefore I had to be walked through the entire process. There were many things I did not know but Garry helped me all the way, patiently, reassuring me and hilarious as all get-out! Thank you!

Garry their AI Chatbot told me to come here, so I did. He's adorable, and perhaps the only actually helpful bot I've come across. That said, this is a lovely VPN service with a great sense of humor, and a reserve army of judgmental geese. Grab their annual plans for big discounts on Black Friday, Prime Day etc.

Gave 2 stars as to be fair the product does as it says and is good, however customer service is virtually non-existent contacted them as was having a problem logging in on my paid account and three weeks later still no response so have been relegated to the free option while still waiting for them to get back to me. Quite a prompt response to my review, did try communicating with Garry and "Allegedly" I did have some sort of contact..
Requested recovery email: `*************` Reply yes if you want me to submit that.

20:08:12 UTC | user: Yes

20:08:15 UTC | garry: The form below will open an email support ticket for human review. Paid tickets usually get a reply within 24 hours.
Seriously guys and talking nonsense and accusing people of being liars is cool!! You claim you replied 6 minutes after I created the ticket on the 10th, the ticket was created on the 3rd so did you mean 7 days and six minutes or is lying just cool!!!
I apologise personally to you if there has been some misunderstanding but It is not how you have said and I think that is very unfair and do not think it is very nice to publicly accuse someone of being a liar, I did in good faith contact your company on the 3rd of July and you claim I recieved a response 6 minutes later on the 10th of July If I had recieved a response even within 72 hours or so then surely none of this would have been necessary, again as I said I think your company is great but do not feel that the response was as informed or expected and definitely did not expect the nasty comments.
Regards

Well , i like your service as it not only does it's job well, but also educates willingly about any computer problem, somehow connected with Winscribe. And this is nice and kind
. I will certainly proceed use your service in the future.

I really appreciate Windscribe’s config generator. It makes it much easier to use Windscribe on devices like NAS systems and routers.

I also found Garry agent very helpful, with a well-balanced sense of humor and a bit of irony that made the support experience more pleasant. Thank you to the whole Windscribe team.

I contacted Windscribe through their chat line with Garry . I am in Turkey using the Windscribe vpn to watch BBC iPlayer and itv X. I was having a problem with buffering and after about 25 mins and a few tests Gary asked me to perform the problem was sorted and not only that explained to me why it was happening .. It's a truly professional company that are actually inyetested in their customers problems and they seem to thrive in sorting out the problems and with a little bit of humour ... Quality Quality Quality.

Just had a technical issue with my Firestick not Windscribe but when I contacted Windscribe they, or should I say AI Garry, took me through it brilliantly. Not only did he talk me through various stage he did it with humour!! Very impressive.

This is the second time I've had to ask for help from Garry, and both experiences have been brilliant. Problem solved quickly and easily.

Had issues connecting and the wonderful Garry sorted it all out so many thanks.

Because Windscribe is a complex (to me anyway) VPN and has many controls a non-techie finds difficult to grapple with, support is essential. Help and support is now provided by what I imagine is an AI agent named Garry, which seems to have instant understanding of problems and gives speedy, reasoned replies that seem good and logical, and instructions which I can follow.

I've had Windscribe for a number of years now, it has NEVER failed me until this last update. I couldn't connect with the WireGuard protocol no matter what I did or how many times I restarted windows.

I connected with Garry through the Help section of the app and after quickly troubleshooting that little Genius figured out the solution and got me up and running!!

This is a Great Product, with Great Service, and a little Smart Ass named Garry who really knows his Sh*t!!

Thank You!!!

So I had a $10/year r/Windscribe deal, for life, as they put it.

Problem is, it was linked to a Paypal account that I used when I was studying abroad. Now that I'm back, the paypal account is dead and does not accept my country's issued card.

So I went to their support, and asked them if they could change my payment method. I was told it can't be switched directly, instead, cancel and email us and we will issue you with a voucher to get you back on the same deal with your new payment method

So, innocent as I am, I did. Then emailed them. Ghost town.

Their chat bot 'Garry' refused to raise a ticket, telling me i'd be wasting my time trying to get them on it because that deal no longer exists.

I reached out to them as a last resort on Discord, where I got this reply:
'Unfortunately the support agent that responded to you at that time was incorrect. Sorry.'

They literally scammed me out of my deal because it was too good.

Their service is good, but word of advice, their support sucks donkey butt.
They shut down the email tickets, their discord is a mess, and their chatbot straight up tells you NO, i will not raise a ticket.

So despite the good service, if you ever face an issue, and you get a promise by their support, think twice. Their word means nothing.

Email support is gone, that's official, not guess work. So you're stuck with a chatbot.

Better options out there. Add an extra $5 or $10 a year and save yourself the drama in case you face an issuer.

Edit: Now they blocked my free account, and they say #the plan was clear, cancel = gone#. Disregarding completely the promise made by their customer support agent by an email ticket. In fact he is the one who told me to cancel! A company that does not honor that shouldn't get anything other than being called out for it.

They do not hold their promise.

Go get a coupon for Surfshark 3 year sub, it'll end up $15/year instead of all of this scamming.

Customer support could have easily said if you cancel = plan gone. But instead, he literally told me to cancel. Like what?

Give Garry a raise!
Garry helped me to set up wireguard config on my pi, full tunnelling, masquerading and port forwarding.
After that Garry helped with debugging an issue, with what I thought was issue with my router, but appeared to be my pi's own issue - it was sitting in the white+red case from the day I bought it, and now after having two tunnels running, it's temperatures started climbing to 80C, which is not fun.
P.S. I know that Garry is not a human, but he has a dream of becoming one.

I've been using windscribe since 2018 (I'm a non-techy person). It has been very good and dependable. Also GARRY or the AI helper has helped me when the app got stuck with firewall on and I accidentally hit the firewall toggle to off by mistake.
Quality of VPN Service (up time) 5 stars
Dependability 5 stars
App Quality 5 stars

Garry was extremely patient and at 83 yrs old I am very grateful.His information was very helpful and ultimately succesful.

Thanks
Brian

Windscribe is awesome and Garry is the bomb!! Thanks

Excellent customer service. Had a gremlin not allowing me to access PRO. So contacted windscribe chat. Now all working within minutes. Thank Garry for your help and support. Makes a nice change to have that.