I agree with other reviews. ChatBot Garry is a pleasure to work with. The Windscribe service has been brilliant throughout and ChatBot Garry is lightning quick to provide fixes to problems in complex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Windscribe is a desktop application and browser extension that work together to block ads and trackers, restore access to blocked content and help you safeguard your privacy online.
Contact info
Toronto, Canada
- support@windscribe.com
- windscribe.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Garry knows his stuff
Windscribe was not displaying the selected location's IP, just mine. Contacted Garry, being a bit skeptical, explained the problem. Garry, in sequence, had a couple of suggestions that were not successful, as it turned out, due to the age of the version I had.His final suggeston was a winner.
Dedicated Windscribe user
I used Windscribe Free service for about 3 years before finally upgrading to Pro at a great price/offer. Had lots of trouble downloading initially after upgrading my PC also. Chatted with Garry. Amazingly, their AI helper, Garry, is really good! smart, helpful. He solved all my issues and now everything’s downloading faster than a hockey puck on fresh ice.
Loving Windscribe
I'm really enjoying Windscribe. I saw it had a "Black Monday" sale for $29 and decided to try it. And they are very fair where they don't scam you hoping you'll forget and in the next year, you get billed for the full amount. I'll probably keep it because of this.
It supports ephemeral port forwarding (which is rare for VPN providers), and its 7-day expiry is better than PIA's which can change at a moment's notice on reconnect.
The Garry chat bot is surprisingly knowledgeable about its own app and VPN technicalities.
I'd change the app's UI so it's not so crammed and small, hence the 4-star review, but its website is very clean and I was very impressed.
Overall, I am very satisfied with my purchase and it's only been about 2-3 days.
amazing product wouldn't recommend anything elseamazing service
amazing service. amazing choose your plan pricing. great privacy and owners, great servers, options, tools, amazing everything. garry 2.0 might be the first ai assistant to ever be helpful and it had a personality.
amazing product wouldn't recommend anything else
For me this is very good
Hi Garry! Here is my review you asked for.
I am very happy with Windscribe from 2019.
VPN worked. Then blocked by gov. Then worked again. Then blocked again. Then worked and worked again )))
I did't any other vpns because it works and works.
It has been 7 years with Windscribe
It has been 7 years with Windscribe. I was lucky to get a lifetime Pro account when they started. Recently had some problems with logging in. I was able to quickly find out why and fix the problem. Thank you Garry xD
really a great vpn
really a great vpn, also enjoyed the chat with garry lol!
Simply the best
What can I say, simply the best. If you ever have a problem chat to Garry its so simple to do from their website, the help response is instant and Garry is aways fun to chat with and always gets it right.
If you looking for a VPN then choose WINDSCIBE
Excellent VPN service
Have been using 2.14.12 on mac OS Big Sur 11.7.10 and it runs perfectly. Love the tool and the product's communication style (newsletter, media-content, Garry-the-chatbot). The product is updated regularly, which means the team works hard to keep excellent customer experience. Cheers to the team!
P.S. I've been a pro subscriber since 2017!
Fantastic customer service
Fantastic customer service, all the features you could want, an the residential IP address option to truly fool all the websites and services you are trying to use about you being on a VPN. No more blockages and having to disconnect from my VPN. Just 100% Anonymity and privacy. Thank you Windscribe for being the best VPN on the planet! You guys rock! Your support is awesome from your Garry AI to your real human support you guys really knock it out of the park!
Excellent experience with these guys
Have been a subscriber now for a number of years and it's always been a good experience. Amazingly, their AI helper, Garry, is really good! - smart, helpful. He solved an obscure bug regarding using an iOs hotspot with a vpn, which Apple haven't addressed yet. Top marks, Garry.
Terrific help bot Garry
Terrific help bot Garry - lead me through a complicated resetting of Firefox and Windows11 to finally get a site working. Highly recommended.
Fantastic VPN with customizable plans.
Been using this VPN for about 3-4 ish months.
Speaking practically, this VPN provider allows you to customize your plan to reduce your typical subscription cost down to like $4-5 a month. It performs great and has never or extremely little downtime since I've started using it. Their free bandwidth is also generous for light usage, which is free, very free.
Support wise their bot "Garry" has a personality and compared to a few 'other' select bots he actually was able to give a concise and informative answer to my query on my first question.
That along with Windscribe's witty and sassy responses, even from humans, amuses the hell out of me as someone who greatly dislikes corporate culture and overtly professional personas.
Windscribe is a breath of fresh digitized air in this corporate vice of a society we live in today.
The Help bot/AI Garry
The Help bot/AI Garry, is really helpful, instant resolution to my problem, lightening quick response to further info during chat. Friendly and fun too!
A shame I had to discover this while trying to use the free version to connect to peers which, turns out it, doesn't do. Ah, well.
love it.works great so far.
love it.works great so far.
And Garry is a great guy(a.i)!
Mr Garry is a W
Mr Garry is the best thing here. he can help almost every vpn related thing and i usually consult him even if im using other vpn's
I normally roll my eyes when I see it…
I normally roll my eyes when I see it's a bot that handles the company chat, but props to the "Garry" bot on Windscribe, it understood my question and answered exactly what I wanted to know. I also liked the "Garry is "typing"" notification, a company that isn't pretending it's a person that's helping you, rather, embracing it.
Oh btw, I've been using Windscribe VPN for two years and it has never let me down, it's a great service on my PC, TVs, and phone(s), so thanks for that!
If You've Been Searching for a Truly Transparent VPN Service That Provides the Best Privacy and Security, You Have Found it.
There is no better VPN available, they truly take pride in their work, and stay true to their mission, Privacy. Windscribe is always consistently leading the way in what a vpn can offer and do for you. Especially with their addition of Garry to assist you with any questions you may have, or guides to get you going in the right direction. I've been a Pro User for quite a while, I will continue to be a Pro User, and will always happily pay for this VPN. $30 a year for the best VPN out there? Yeah, that's a no brainer for me. Windscribe until the end of time.
Fraudulent
Edit: their response says it all. Rather than take accountability or deal with issues in a professional manner, they make ludicrous vile statements about others' mental health and parenting, "folks"? They did my work for me by showing the kind of small little people they are, and the unprofessional unethical business they are running. Really pathetic. At least they show themselves for who they are.
Update: They can't even speak or write properly. "Smooth brain"? Lol. Learn English. Small, low people. Psychopath vibes too. They lie pathologically, refuse to provide evidence to support what they're saying, shift blame, and are incapable of dealing in facts. Again proves how unethical their practices are. Quite comical, "mickey mouse" small time antics. What a joke. Not worth the time LOL. Enjoy reading all the negative reviews online. They validate everything I've said.
There is a plethora of negative information about this joke of a VPN service provider. For further information on the problems with their so-called policies, questionable practices and poor service, there are tons of negative reviews online about them. I also have photo evidence of my case, including from PayPal. Feel free to contact me and I can provide it to you, showing the way they tried to scam me and charge me for something I didn't even get. Funny how PayPal found in my favor within an hour of me opening the claim. Windscribe is just annoyed that they didn't get away with it this time. They are rip off artists and con artists. There are multiple reviews online, just the tip of the iceberg, which corroborate what I am saying about windscribe: check out the sites, TheBestVPN, AlwaysVPN, Tom Sparks Reviews on YouTube, and PrivacyCanada.
Do yourself a favor and go to any other provider. It's not worth it. Windscribe service is garbage and their customer service is abusive. I've also reported them to two National organizations who fight business fraud.
And they continue to lie in their preposterous response here. If you read their so-called policy more closely, if you don't cancel 7 days before your subscription ends, they will make you pay for the full year in advance, for the upcoming year, and refuse a refund for the upcoming year, even if you close your account. Actually, if you close your account, they specifically tell you they won't give you a refund ever. I have all of this in emails. Feel free to contact me and I'm happy to share.
I used their service for many years and found it increasingly unreliable. I had concerns about the security of my info after learning of flaws in their program and poor practices.
I switched to a much better competitor. I had paid for an annual subscription with windscribe, but stopped using it months before renewal. Months later, when it was time to renew, I canceled the service and they refused to honor the cancellation. They tried to charge me for a full year in advance even though I had canceled before the new subscription commenced.
They treated me like dirt. They have a really rude bot named Garry who fights with you before connecting you to a real person. Fortunately, I got my money back after opening a case with PayPal, who found in my favor right away. Subsequently, windscribe kept trying to say that I had to pay for the service in advance and were mindlessly unaware that I had already opened a case with PayPal and that PayPal had refunded me the money.
They even tried to claim that they had sent me an item with a tracking number in order to try to get PayPal to charge me again for a service I had canceled in advance of the renewal date. There's no tracking number and no item for virtual subscription. They rant about their policy and that nothing can be done in order to charge unsuspecting customers in advance for a full year of service, even when it has been canceled.
This so-called policy is fraudulent and attempts to steal money from consumers by automatically renewing and refusing to refund even when the customer cancels on time. Avoid at all costs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








