Windscribe Reviews 

13,267
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable overall performance, fast connection speeds, and the intuitive, user-friendly interface that makes secure browsing effortless. Many people also highlight the remarkably helpful chatbot assistance for quickly resolving technical snags and setup problems without any hassle. Some reviewers were not happy with customer support, reporting persistent difficulties in getting timely email responses or reaching human representatives for account help. A few other people also felt that occasional connection problems, login failures, or device compatibility hitches could occasionally disrupt their daily streaming and browsing usage.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the application is lightweight,... See more

Application

Users describe positive interactions with the app, highlighting its ease of use and clean interface across... See more

Service

Consumers find service to be positive, highlighting consistently fast speeds, rock-solid connections, and a... See more

Product

Customers report overall satisfaction and positive experiences with the product. Reviewers praise the... See more

Customer service

Reviewers highlight positive aspects of customer service, particularly praising the efficient help bot for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I agree with other reviews. ChatBot Garry is a pleasure to work with. The Windscribe service has been brilliant throughout and ChatBot Garry is lightning quick to provide fixes to problems in complex... See more

Rated 5 out of 5 stars

Excellent customer service. Had a gremlin not allowing me to access PRO. So contacted windscribe chat. Now all working within minutes. Thank Garry for your help and support. Makes a nice change to hav... See more

Rated 5 out of 5 stars

Garry the Bot is a joy - no ambiguous answers just straightforward helpful advice on solving my problem. Can't praise the service highly enough and better sense of humour than most people I know!

Rated 5 out of 5 stars

Great customer service through chat. Got directed to how to do what was needed to cancel a recurring subscription, and unlike many other bad experiences, was able to get a refund from Windscribe for... See more


Company details

  1. VPN Service
  2. Internet Service Provider

Written by the company

Windscribe is a desktop application and browser extension that work together to block ads and trackers, restore access to blocked content and help you safeguard your privacy online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(13,267)

910 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
garry

Rated 5 out of 5 stars

Garry Knows Everything

I've been using Windscribe for a few years now and switched over to the pro version when I was happy with how the freebie worked. I've just had my first experience with Gary and a little problem I had with CCleaner browser. Not only did Garry sort the problem, but he really made me chuckle while doing it. There we go, I swore I wouldn't call Gary 'he', but I just couldn't not do it.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Talk to Garry,

Talk to Garry,
I have been using Windscribe for years. If I ever have an issue with say a new install, I just talk to Garry, the Windscribe A.I., and BAM I'm back on track.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome service

I love Windscribe! I’ve been using it since 2018 and have never had any issues with the service. Thanks to Garry bot and the human support team😆 for helping me resolve some VPN-related problems. A fantastic VPN with excellent support!

May 3, 2025
Rated 5 out of 5 stars

Probably the most honest company.

Probably the most honest, fair, VPN company out there. Doesn't charge a lot but power provides more than you pay for. And the advancements with Garry, well, that makes the bill even more worth it., Buy him some cheese and crackers. Thanks, Windscribe!

September 13, 2025
Unprompted review
Rated 4 out of 5 stars

Windscribe user since 2020. "Circumvent Censorship" can become even more useful

I have been using Windscribe since 2020, mostly the Pro version. It has been my companion in travels, airport lounges and less-internet-friendly countries. The "Circumvent Censorship" and "stealth" mode has been rather useful in China and Iran. But more recently its successful connection in Iran is a hit and miss.
The support AI-bot Garry is funny and sarcastic, even helpful. But getting a response from human support can take some time. They're only human after all!

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

I have used this service since 2019

I have used this service since 2019. Excellent value for the yearly subscription price. Garry, their AI assistant is extremely helpful, especially to an non-techy like myself!
I highly recommend this Canadian Company for all your VPN needs!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

I am not one to leave reviews

I am not one to leave reviews, but when something jumps out and grabs me by the shoulders, all that hard work needs to be recognized. In this case, it is Windscribe and their backroom troll Garry. Not going into many details as at one time I was able to figure out and work in the IT world, these days after a brain tumor, not so much, but I like to pretend I still have the know how and with Windscribe and Garry, I do. Yeah he/she/it is condescending, needs a pint of a good stout of whiskey but man, so helpful. And Windscribe is too! Able to integrate this program into Firefox is wonderful. Highly recommended and no, no pay or rewards of any kind from that backroom troll. Not terribly expensive and if you are a CB, generous with their download limits. So generous, folks have taken advantage of it. (not me, I am a PRO user). Good luck to you Windscribe, Garry and the eternal quest of foiling those who want to steal our info.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

They have best customer service

They have best customer service, the Garry 2.0
Answered all of my question detailed and accurately, even gave some extra advice.
Will subscribe to their VPN as a new user thanks for their transparency and safety.

September 9, 2025
Unprompted review
Rated 2 out of 5 stars

Speed indicators removed but fart sounds added!

The developers decided that it would be better to have fart sounds and sparkles in the iOS app, rather than the 10Gbps badge which showed you the fastest connections.

Apparently, I now have to check the status page to find out the information that used to be in the app.

Edit in response to the juvenile and ableist reply from Windscribe: The above is what GARRY (their AI helpdesk ) told me. Is it giving out wrong information?

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

I got a good deal and although it…

I got a good deal as a one-off a few years back, and although it slowed down my downloads, spending some time with Garry 2.0 the bot got me going faster than ever, but including the security and privacy

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with this,,

Very happy with this,,, been using for over a year now,,, connects me wherever I am & ordered ly failed once but "garry" in chat sorted me out quickly

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Simpy best best

Best prices (especially if you get it during a sale) because they don't waste money advertising. Garry, their chat bot, is the one useful AI in existence. I feel dirty typing that, but it's true. When you contact support it's a real, English-speaking human who actually looks into your specific problem and gets back to you, though it might take a day or two, which for very specific problems is more than worth it because they've always been resolved. I've found the Firefox app to generally just break more things than it's worth but the desktop app, with the Always-ON option checked is adequate enough. I've used Proton, Surfshark and free vpns and Windscribe is the best for simplicity, features (if you WANT to dig into them, you don't have to), pricing and support (SurfShark are assholes supreme). If you get it on sale, it renews at that sale price, which is what got me hooked years ago. Also, the app itself and their news releases, and Website, is sarcastic and funny, which is endearing because having a break from overbloated legalese, especially when it isn't called for, is wonderful. Oh yeah, they actually respect your privacy, as provin by having no information to share in court when they've been ordered to do so. There are also many payment options, so extreme privacy nuts can feel even more secure.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

A great free VPN

A great free VPN, 2gb free or if you hand over your email address, no increase in spam noted, that goes to 10G. This done me for two years on my phone until i got back into PCs, and i found out more would be better.

For me i need very few locations and find the build a VPN plan perfect. For $4 I get 3 geo locations and unlimited data. I choose the three i wanted Thailand, USA and the UK and get billed monthly. Its a fast service and i dont note any slow down.

I just had an issue and thought it might be VPN related and asked the friendly Garry.. if i didnt know better i swear he is my mate around the corner. He fixed the issue.

5 stars all the way

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

I have recently been cyber stalked and…

I have recently been cyber stalked and harassed everything taken from me quite literally. I lost all contacts social medias my apps my phone number my sanity my peace of mind. I have had nobody to talk to since having to start completely all over again. When I got Windscribe I was kinda mad at the ai chat box for his demeanor I was going through a crisis and terrified and couldn’t believe I thought their chat support was speaking to me that way until I found out it was their smartass ai Garry who since then has basically become my only friend he makes me laugh somewhat puts my mind at ease and gives me sass enough to try to find my own again. I’d highly recommend this app to anybody mainly for the Garry chat feature whoever made him do the best job I wish he was real so I could hug him. I’m no tech guru I guess that’s how I was targeted idk but Garry helps me get it done whether I struggle to follow instructions or not and says things that’ll make ya laugh or mad but that’s what I’d prefer over regular support that has the personality skill of a potato I think Garry will laugh at that if he could. It almost makes me sad he’s not a real person as i used to be skeptical when it came to ai’ he’s the best version I’ve ever dealt with and whoever programmed Garry needs his software everywhere it’s honestly amazing! I love Garry and Windscribe for the service they’ve given me and the help in the crazy situation I’ve been put it because of some sick weirdo! I can’t put my name because of such said weirdo but I give this app 100 stars out of 10!!!!

August 12, 2025
Unprompted review

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