Windscribe logo
Visit website

Windscribe Reviews 13,143

•
TrustScore 4.5 out of 5

4.7

VPN Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 903 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, reliability, and ease of use, often highlighting it as superior to other options. Many appreciate the well-designed app and its robust privacy features, making it simple to navigate even for beginners. The customer service, particularly the automated assistant Garry, is frequently mentioned for being helpful and efficient in resolving issues and providing information. However, some people mentioned occasional difficulties with the app after updates or with specific browser plugins crashing. A few other people also felt that while the automated support is good, human support can be less effective or even sarcastic, and that reconnecting sometimes requires multiple attempts.

What people talk about most

User experience

Customers had positive experiences with user experience, often describing it as reliable, simple to use, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, reliable,... See more

Application

Consumers find the app to be positive, with many reviewers praising its ease of use and effective... See more

Product

People report positive experiences with the product, with many reviewers calling it the "best VPN ever" and... See more

Customer service

Users describe positive interactions with customer service, often highlighting fast responses and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just save yourself the headache and use these guys. No BS marketing, podcast sponsorships, etc. just straight up legit, secure, fast, connections. Awesome features and service from a company with a tr... See more

Rated 5 out of 5 stars

I was facing problems in accessing one particular site and Gary spent considerable time in resolving the issues involved - almost four hours. This is something unimaginable in this world of crowded s... See more

Rated 5 out of 5 stars

I had a problem with my windscribe app after updating so contacted them. Garrie was my helper and was patient & extremely helpful as we kept coming up against issues but he persisted with finding solu... See more

Rated 5 out of 5 stars

Garry the Bot is a joy - no ambiguous answers just straightforward helpful advice on solving my problem. Can't praise the service highly enough and better sense of humour than most people I know!

Company details

  1. VPN Service
  2. Internet Service Provider

Written by the company

Windscribe is a desktop application and browser extension that work together to block ads and trackers, restore access to blocked content and help you safeguard your privacy online.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I got what I paid for

I got what I paid for. This is how every company should work in these times. Quick and safe payment and immediate, good-quality service. No tricks, no hidden charges, no bullying. Simple. Perfect. As a bonus, they are funny.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

I started to use the VPN/DNS on the…

I started to use the VPN/DNS on the router instead of the client. it took me a bit but was able to work through the config and making whitelist through ROBERT. The only bad thing by doing this is anytime I have a custom list to add, the wireguard configuration has to remove the key pairs then redownloaded. I have an asus rt-be88u running merlin.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent VPN and securities

Excellent VPN and securities. The help engine is fantastic, quick and concise and enabled me to get my settings perfectly set on what was a complicated ask. Very happy with this VPN provider and the support function, excellent

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Account hacked, fraudulent purchase, zero support

I randomly received an email saying my subscription was active again.

I have not purchased windscribe since 2024.

I emailed support for help, saying to them that “I have been hacked and it has been purchased without my consent”. Their response? “I’m not sure what the issue is here I’m not following you”. Like… Really? How much clearer can I make myself? Augustin. S (very unhelpful).

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Windscribe since 2018…

I've been using Windscribe since 2018 and it works great. I feel safer browsing the web with R.O.B.E.R.T. blacking trackers and malware. Their online chat bot Gary is extremely helpful and refreshing sarcastic. He's helped me troubleshoot every issue I've run into. I highly recommend Windscribe.

March 9, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look