I have been purchasing wine from Wine Access for 7+ years. They do a fantastic job or curating wines across all price point from both well known and lesser known wine regions. I love that many of th... See more
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See what reviewers are saying
Reliable although th commentary on some of the wines is a bit hyperbolic. Not every Cabernet from California is truly outstanding. They are in the sales business so fair enough. Tough to find but some... See more
I have been ordering wines from Wine Access for about 10 years. They offer some excellent wines at very good prices and also reward customers with credit to use when making a purchase. They ship on ti... See more
I cannot tell you how much i love this company. I am tangentially in the wine business, as a branding/creative director and have worked with many producers from around the world to help them... See more
Company details
Information provided by various external sources
We never settle in our hunt for the small lots, up-and-coming producers, legendary masters, and coveted labels that define the art of wine. We're here to bring wine to life for a life beyond extraordinary.
Contact info
8th Street 236, 94103, San Francisco, United States
- 415-555-4000
- help@wineaccess.com
- wineaccess.com
4.8
Excellent
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wines ordered are of goodvalue and quality.
Wines ordered for the most part are of good value and quality. Shipping dates are very accurate and packed with cold packs for extreme weather during delivery to protect the wines from over heating. A very satisfied customer.
June 15, 2019
Unprompted review
MIXED experience
Customer service is responsive. The wines are iffy. Most of the champagnes are quite good, but the others are often second tier.
June 15, 2019
Unprompted review
Nice choices and excellent service!!
June 15, 2019
Unprompted review
They do it brst great values with…
They do it brst great values with exceptional selection.....small batch gems you may not see else where....been w them for many years.
Tommy
Pensacola
June 15, 2019
Unprompted review
trustworthy
trustworthy, loyal, helpful, friendly, courteous, kind, ---------, cheerful, thrifty, brave, clean, and reverent (some of you will recognize this as the Boy Scout Oath):
the product - only only once in all these years was the wine not even close to the description, and WA warmly and encouragingly credited the full price toward my next purchase. i.e. i can trust the customer service folk to welcome my requests and do their best to accommodate me. in the 'case' i mentioned, i did not ask for anything... one of the service people contacted me with the credit in response to my review of the wine.
June 15, 2019
Unprompted review
Great people to deal with both on…
Great people to deal with both on orders and any changes. Couldn’t ask for better customer service.
June 14, 2019
Unprompted review
Vastly improved selection of high…
Vastly improved selection of high quality wines. Reasonable pricing and free shipping a major plus.
June 14, 2019
Unprompted review
Great offerings and a good variety
Great offerings and a good variety. Very responsive to unhappy wines and delivery date changes. Summer deliveries are not kept chilled enough and need to be discontinued or technology improved.
Cheers
June 14, 2019
Unprompted review
Very good company
Very good company. Good wines and great customer service.
June 14, 2019
Unprompted review
Lackluster customer service
Lackluster customer service, delivery issues, and a substandard selection of wines, particularly white wines.
June 14, 2019
Unprompted review
Reply from Wine Access
Thank you for your feedback--I'm so sorry to hear of your experience. It is always our goal to provide our clients with thoughtful, hospitality-driven customer service. I will reach out to you directly to discuss your experience with our service team so that we make sure we are always improving our clients' experience, as well as to discuss which wine categories you'd like to see more of on our site.
Kate C.
Director of Client Service
Excellent wine selection and excellent…
Excellent wine selection and excellent service. Great care taken to protect my wine.
June 14, 2019
Unprompted review
Best Online Negociant
I have placed over 80 orders and I am extremely pleased with the wine I have purchased.
Many times I purchased a small production wine the can't be purchased in the stores and sometimes it is wine that is being sold at a discount that cannot be found any place else.
June 14, 2019
Unprompted review
Excellent Online Wine Store
Wine Access is terrific. Great values on specialty wines and excellent customer service. Daily deal offers for all tastes and price points plus a small online everyday collection. I’ve been a customer for years and will be for years to come.
June 14, 2019
Unprompted review
Very professional staff
Very professional staff . Wine Access is a fair company & I enjoy buying from them .
June 14, 2019
Unprompted review
Thank You
now in our 3rd year. 1. just great wines at very good prices. 2. thrilled to be learning about wine after so many years of trying. their explanations are educational..
3. in our approximate 30 orders we have had only minor questions on 2 things. they were not minor to them.. emails, calls, followups.
great service from in house personnel. i took the time to write this as a way of saying.. great job and thanks...
June 14, 2019
Unprompted review
Great Wine and service occasionally let…
Great Wine and service occasionally let down by delivery partners
June 14, 2019
Unprompted review
I buying.less wine since I'm 73
I buying.less wine since I'm 73, but I still use you guys for of the wall stuff. The tax thing hurts you.
June 14, 2019
Unprompted review
Quality wines
Quality wines, excellent customer service with superb shipping condition on arrival
June 14, 2019
Unprompted review
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