Placed one order with this company which was fine. Then inundated with marketing texts. I’ve asked multiple times to be removed from their marketing lists, have received email confirmation this will b... See more
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See what reviewers are saying
I've used a few "fast delivery" apps but none of them offer such a HUGE range of wines (over 800 on Wineapp) - meaning any time during the day or night I can order exactly what I feel like drinking fr... See more
Such a great app/website. Makes purchasing wine a doddle. It has a great selection, competitively priced and super fast on demand delivery. You can use the app to find new wines, using the search or... See more
Been using this for nearly 2 years after recommendation from friends.No complaints. Good choice of wine and friendly interactive customer service. At first drivers had a little difficulty finding... See more
Company details
Information provided by various external sources
Over 500 sommelier-selected fine wines, delivered to your door within 30-45mins through our easy-to-use app.
Contact info
United Kingdom
- wineapp.com
3.7
Average
55 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service 5*
After looking through such an impresssive selection of wines, I placed and order and received my wine which I must say, was absolutely delicious!
The delivery arrived earlier than expected which was excellent and not only this, when I opened the box, I was presented with a gift wrapped bottle and a thank you card! This put a smile on my face and I contacted the team directly to thank them for their highly professional service. I spoke with Amy in Customer Service who was extremely professional and valued my feedback. I intend on using this app regularly and have promoted it to my friends and family. Cheers :-)
July 9, 2020
Unprompted review
Privacy is not a priority at Wineapp
When you request to have your account removed they keep you on a line and completely ignore your GDPR request. I’m in the mean time 2.5 month waiting to get my account removed from there service and still nothing happened. They only thing I hear every time is I will send your message to someone within the company...
Update 15-07-2020:
In reply to company comment, this is what I’ve been doing for the last 3 months. Amy forwarded the request about 3-4 times to other teams within Wineapp but nobody comes back to it. And just to be clear it is not just the mailing list. It is my whole account and all related information.
Update 08-08-2020:
Up until today the support team has still not replied nor solved my case.
June 26, 2020
Unprompted review
Reply from Wineapp
Hi Ruben,
I am so sorry to hear that you have not received a response from our Customer Team regarding this. Please would you mind sending the team a new message addressed to Amy, she will help you to remove your email from our mailing list.
All the best,
Wineapp
I ordered a bottle of wine but I was…
I ordered a bottle of wine but I was slightly outside of the 1 hour delivery range, but it still arrived the next day, great packaging and I was really happy with the wine I got! Can’t recommend enough!
June 25, 2020
Unprompted review
Reply from Wineapp
Hey Becci,
Thank you for your recommendation. We're so pleased to hear you enjoyed your Wineapp experience!
We look forward to seeing you again soon 🍷
Great concept and service
Great service with a varied selection of wines. Deliveries never take too long and the whites always come chilled! Would recommend.
June 21, 2020
Unprompted review
Reply from Wineapp
Heya Clement,
Thanks so much for your feedback, we're so happy to hear you enjoy using Wineapp & you enjoy our fast delivery and chilled wines. Should you have any problems in the future, please reach out to our live customer team, would are available round the clock via our in app live chat.
Wishing you a fantastic summer!
Wineapp team 🍷
5 star service!
Quick and easy service with a vast selection of delicious fine wines, beers & more! Delivered in under 40 mins which is amazing!
If you're not too sure what kind of wine you like, the apps filter system allows you to narrow down your search by asking a few simple questions. If you're like me and not that clued up on wine this was a great touch. I've yet to be disappointed by anything I've picked so far.
June 21, 2020
Unprompted review
Reply from Wineapp
Hey Christian,
Thanks so much for your great review, we're so pleased to hear you enjoyed our app filters. Our experts are wine trained, so if you would like to discuss any personal recommendations within your budget do reach out via our in app live chat.
We look forward to seeing you again!
Team Wineapp 🍷
Brilliant service
Brilliant service! Allowed me to get Whispering Angel delivered during lockdown and the referral system is great! Fast delivery and great for staying home
June 21, 2020
Unprompted review
Reply from Wineapp
Hey Jenny,
Thank you so much for your kind review. We're so glad to hear you enjoyed our delivery service and Whispering Angel wine! We highly recommend our Chateau Sainte Marguerite too!
Best,
Wineapp team 🍷
Great selection of wine and beer
Great selection of wine and beer, delivered to your door within 40 minutes chilled and ready to drink if you live in Manchester or London, what more can you ask for?
Really impressed with the service so far, highly recommend!
June 20, 2020
Unprompted review
Reply from Wineapp
Hey James,
Thank you so much for your recommendation. We're very pleased to hear your enjoyed your Wineapp delivery in Manchester. We're so excited to have launched our on demand 45 min delivery in Manchester and look forward to expanding there.
Remember you can give your friends £10 off their first order using your unique referral code and when they placed their first order, you'll also receive £10 free credits!
Enjoy! 🍷
Love the app
Love the app, great choice,quick delivery and reasonable prices !
My order arrived in less than 30 minutes ,all safely packed and chilled!
Will be back for more ! Also by inviting friends to join the app you can get extra credits which is a great bonus !
Highly recommending if you are in Manchester or London ! Cheers 🍷
June 20, 2020
Unprompted review
Reply from Wineapp
Hey Jelena,
Thank you very much for your recommendation. We're glad that you enjoy our selection of wines & your received your wine so quickly!
We hope to see you shopping with us again soon 🍷
Good products
Good products, good service. Already using on a regular basis and spreading the word!
June 4, 2020
Unprompted review
Reply from Wineapp
Hey Joe,
Thanks so much for 5* rating. We're glad to hear you're enjoying Wineapp & are telling your family and friends about it! Remember you can give them £10 off their first order using your referral code and earn £10 in credits.
We hope to see you shopping with us again soon 🍷
Great app !
Great app !! Super easy to navigate and very useful! Great selection of wine, beer and spirits . Will most definitely use again .
June 4, 2020
Unprompted review
Reply from Wineapp
Hey Sarah,
Thank you for your lovely review. We're very glad to hear your enjoyed our app & our selection. Please do let us know if there are any drinks you'd like to see in future ;)! You can contact us via our Instagram page @getwineapp
Best,
Toni
Great Rosé variation!
I was greatly impressed with the variation of Rosé wines! Especially during this lockdown, it was nice to browse in my own time before purchasing from the comfort of my own home.
Speedy delivery too :)
May 14, 2020
Unprompted review
Reply from Wineapp
Heya Jay,
Thanks so much for your fantastic Wineapp review. We're really pleased to hear that you enjoyed our selection of Rosé wines and your delivery. If you have any recommendations for us, please do let us know? You can message us via our Instagram page @getwineapp or via our live chat on the app.
Looking forward to hearing from you.
Best,
Toni 🍷
Fantastic service,most happy with the…
Fantastic service,most happy with the speed the wines got here. Price was decent as well. not sure if the drivers are in house guys but they are cool, especially the one called Shiki who delivered mine. Well built app too
May 13, 2020
Unprompted review
Reply from Wineapp
Heya Eoghan,
Thanks so much for your Wineapp review. We're really pleased to hear that you enjoyed our service and the speed of our delivery. We hope to see you shopping with us again soon!
Best,
Wineapp 🍷
I have a new favourite wine! Thank you WineApp 🍷
I had a really nice conversation with a girl called Yana when one of my favourite wines was out of stock. She called me and recommended an alternative, which at first I was sceptical about, but honestly it’s become my new favourite wine! My next order was 6 lots of that same bottle! They must have a few wine specialists as staff so I’d recommend anyone to take their advice if they need to change a bottle for you.
Isabella
May 13, 2020
Unprompted review
Reply from Wineapp
Heya Isabella,
Thanks so much for your Wineapp review. We're really pleased to hear that you enjoyed our service provided by Yana and she was able to support you find an alternative wine. Our senior team are all dedicated Wine experts who work hard visiting wine tastings and receiving samples to ensure all of our wines listed on Wineapp are top quality wines!
Please do contact our Customer Team via our in app live chat should you want any wine recommendations for an occasion, meal, gift or for a top recommendation within your bugdet. We're always happy to help.
We hope to see you shopping with us again soon!
Best,
Toni from Wineapp🍷
Great app
Had a wonderful experience using Wineapp after a friend let me know that I could use their referral code to get a £10 credit on the app. Since then I have made a couple orders during the lockdown and have not been disappointed. We did have a slight issue with the address for my delivery but the customer service team did their best to get this solved.
Keep up the good work.
May 13, 2020
Unprompted review
Reply from Wineapp
Heya Marcus,
Thank you very much for your Wineapp review. We're very pleased to hear you benefitted from our £10 referral programme too! I'm sorry to hear that you had an issue inputting your address, but I hope our live customer team we're available to help you solve this ASAP.
If you have any further feedback, do let us know via our Instagram page @getwineapp or our live chat in app, for example if there are any wines or drinks you'd like to see or how we can improve our service?
We hope to see you order with is again soon!
Take care,
Wineapp 🍷
Reliable delivery and excellent wines!
Reliable delivery and excellent wines!
Would definitely recommend
May 13, 2020
Unprompted review
Reply from Wineapp
Heya Jermaine,
Thank you very much for your 5* Wineapp review. We're very pleased you enjoyed our our wine selection and our delivery.
We hope to see you order with is again soon!
Wineapp 🍷
Amazing experience
An amazing experience during lockdown! The wine was at my door within 25 minutes. And the white wine was ready chilled! It’s a yes from me.
May 13, 2020
Unprompted review
Reply from Wineapp
Heya Richard,
Thank you very much for your 5* Wineapp review. We're very pleased you enjoyed that your wine arrived chilled and your speedy 25 min delivery!!
If you have any further feedback please do let us know via our in-app live chat or via our Instagram page @getwineapp.
We hope to see you order with is again soon!
Wineapp 🍷
Fantastic wines and even better food…
Fantastic wines and even better food pairings! Also with a super speedy service!
May 13, 2020
Unprompted review
Reply from Wineapp
Heya Priscila,
Thank you very much for your 5* Wineapp review. We're very pleased that you enjoyed our in-app experience and food and wine recommended pairings, plus your speedy delivery.
If you have any further feedback such as new wines, beers or spirits to stock please do let us know via our in-app live chat or via our Instagram page @getwineapp.
We hope to see you order with is again soon!
Wineapp 🍷
Reply from Wineapp
Hello John,
Thank you very much for your 5* Wineapp review. We're extremely pleased to hear that you can rely on Wineapp for a great delivery service.
If there are any wines, spirits or beers you'd like to see on Wineapp you can let us know your recommendations via our in-app live chat or via our Instagram page @getwineapp.
We hope to see you order with is again soon!
Take care,
Wineapp 🍷
Ordered for next day delivery in South…
Ordered for next day delivery in South Yorkshire couldn’t fault the packaging or punctuality of delivery very happy with service will order again
May 11, 2020
Unprompted review
Reply from Wineapp
Hey there,
Thank you very much for your 5* Wineapp review. We're extremely pleased to hear that you enjoyed your Wineapp experience and your delivery.
We hope to see you order with is again soon!
Wineapp 🍷
great selection!
Gave it a try a few months ago as I couldn't find Planeta Chardonnay in any of the supermarkets. It arrived within an hour, beautifully packaged! haven't bought wine from the supermarket since then. I love the huge selection on wineapp and they keep adding new wines!
May 11, 2020
Unprompted review
Reply from Wineapp
Heya Alina,
Thank you very much for your 5* Wineapp review.
We're very pleased that you found our Planeta Chardonnay on the app, it is truly a remarkable wine.
May I suggest you also try our M3 Adelaide Chardonnay or Giant Steps Yarra Valley Chardonnay, both are incredible too!
If there any any specific wines you are looking for, do let us know via our instagram page @getwineapp where you can see our fantastic photos of our wines, or by our in-app live chat.
We look forward to you ordering again soon!
Best,
Toni from Wineapp 🍷
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