Winebuyers Reviews 26,622

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that products arrive on time and are well-packaged. Many people appreciate the competitive pricing and the quality of the products received, often finding exactly what they were looking for. The overall service is frequently highlighted as excellent, with consumers feeling satisfied with their interactions. However, some customers also noted issues with their orders, including delayed deliveries or a lack of communication regarding shipping updates. A few other people also felt that the product received was not as expected, particularly with "mystery cases" or when specific vintages were incorrect.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast delivery, good... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Order

Consumers find order experiences to be ambiguous. While some customers report quick deliveries, with orders... See more

Price

People report positive experiences with price. Customers consistently praise the competitive and reasonable... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt, efficient, and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have yet to taste the wine so this request for a review so soon after delivery is premature. However, the delivery by Royal Mail was exactly on time. Unfortunately, the box for my six bottles was f... See more

Rated 4 out of 5 stars

Good delivery price which makes a big difference in my choices. Wine a good price too and boxed up securely. Only criticism was lack of information on delivery. Knew it was shipped but then no updat... See more

Rated 4 out of 5 stars

My order was delivered today, just a week after I placed it so very happy with that. My only slightly negative comment was that I was not advised about the delivery. But very pleased with the packagi... See more

Rated 5 out of 5 stars

Customer service was exceptional, the wine was really rather good! It had a delicious back taste which along with the sparkling bubbles created an experience not to be missed. I only wish it were t... See more


Company details

  1. Wine Store
  2. Wine Club

Written by the company

Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
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1-star

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

great buy

my wine just arrived today have put a bottle in the fridge for tonight
quick delivery well packaged can mot wait to try
great buy
thank you

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Outrageous Value

Great wine, great price and delivered very quickly. The wine itself was outrageous value, we had 3 bottles of the declassified English sparking wine.

March 28, 2026
Unprompted review
Rated 3 out of 5 stars

Yet to try the wine

Yet to try the wine, but would appreciate a bit more info about it on the label - "West Sussex" in print so small I needed a magnifying glass to read it hardly suffices!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Found you by accident on your website

Found you by accident on your website - you had exactly what I wanted - I ordered which was a simple task and it was delivered very quickly with updates of my order - all in all a very easy transaction.. will definitely use you guys again

Regards Mark

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the Cellar raid case

I bought the Cellar raid case, six bottles for £39 including delivery so you really can’t complain what you get. Unreal deal, I only got some pretty standard Wines all around the £10 mark from a quick look still a good deal but nothing crazy, but my brother-in-law got a case with a bottle of Dom Perignon inside!!!

March 12, 2026
Rated 5 out of 5 stars

My experience with Winebuyers was…

My experience with Winebuyers was excellent, they dispatched my order only for the courier company to damage the package during transit resulting in the package being returned to Winebuyers!! But to their credit Winebuyers brilliantly had the package delivered within 24 hours, thanks for the excellent service.

March 9, 2026
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I ordered three bottles of wine on the 15 February 2026, being told that they would arrive on the 25 February 2026. The wine never arrived, in which someone from customer services said they had issues with the delivery. I then requested to cancel my order on the 26th February 2026 and I received no update, and looked like the wine wouldn’t arrive in time. I had heard absolutely nothing from them, until I posted my first review, in which someone finally from customer services responded on the 11 March 2026.

30 March 2026 - Following the former review, someone finally reached out to offer a refund on the 11 March 2026- they stated that there was an issue with their suppliers. They also emailed me to say that whilst they have now provided a refund, the matter is 'fully resolved' and have requested that I amend my initial review. I'm afraid my opinion remains the same. The customer service is appalling, with no communication until I had to open a formal trade standards investigation that someone finally responded. Whilst the refund was provided, this was the bare minimum after appearing to take the money and disappear. I would, as said, fully not recommend this company, and see that many other consumers have experienced similiar challenges. The review has been amended to now reflect the proposed refund on the 11 March 2026.

February 18, 2026
Unprompted review
Winebuyers logo

Reply from Winebuyers

Hi Mike,

Thank you for updating your review.

We’re genuinely sorry for the experience you had here - particularly the delay and lack of communication while we were dealing with an issue from the supplier on this order. That’s not the standard we aim to deliver.

For clarity for anyone reading, this was a case where the supplier was unable to fulfil the order as expected. As soon as this was escalated, the order was cancelled in line with your request and a full refund was issued and received.

At no point do we take payment without either delivering an order or providing a refund where something goes wrong.

We completely understand your frustration at not receiving the wine, and we’ve taken this on board internally.

We’re a small, family-run business and while issues like this are rare, we are continuously working to improve both our processes and customer experience.

Winebuyers Support Team

Rated 4 out of 5 stars

the wines are great

the wines are great but my only disappointment is that only 2 bottles are white wine - i drink white - i didn’t mind some being red but the box was dominantly red

March 9, 2026
Rated 5 out of 5 stars

Worth the wait

Some hiccups with the delivery company meant it took a bit longer than usual to arrive. I also didn't strike it lucky with one of the lucky dip premium cases in the offer.

But no complaints at all about the three Spanish wines I did receive - four red, two white. Very easy drinking and exceptionally good value.

Definitely recommended.

March 9, 2026

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