Late delivery, no communication, no goodwill
I ordered a case of Prosecco on Friday, the 10th of April, and trusted it would be with us for my daughters Christening on the 19th of April. The Winedown website stated that they aim to deliver within 5 days so that would have worked out just right. On Thursday, the 16th, with Prosecco still not there, I emailed winedown asking when they aim to deliver and the reply on Friday was: 'Very sorry for not contacting you earlier, we are out of stock on this Prosecco and it will be with us next week'. This particular Prosecco is the only one I am not allergic to and the only other place that stocks it is Naked Wines but it was too late to order from them as they deliver next working day (and charge less money for delivery by the way) and Winedown only communicated with me on Friday. I went back to Winedown expressing my frustration with the lack of communication and had no response from them, no gesture of goodwill, nothing. I was about to cancel the delivery the following week when the email came through saying that the case is out for delivery. I emailed Winedown again suggesting that they refund the delivery charge as they did not stick to their 'within 5 days' delivery promise and again received no answer. Very disappointing, will not order from them again. Naked wines it is.