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Winedrops Reviews 17,546

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TrustScore 4.5 out of 5

4.3

Wine Store
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Review summary

Created with AI, based on recent reviews

Looking at 7,134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the superb value for money they receive. Many people highlight the competitive pricing and the fantastic offers available, making it easy to discover new and exceptional wines. The delivery service is frequently described as prompt and reliable, ensuring a smooth overall experience. However, some customers also noted issues with delivery, including lost or damaged orders, and occasional delays. A few people also mentioned billing issues and concerns regarding advertised offers.

What people talk about most

Price

Consumers generally find the pricing to be positive, with many reviewers praising the great deals, good... See more

Product

Reviewers express satisfaction with the product, highlighting the excellent quality and variety of wines... See more

Value for money

Customers consistently express satisfaction with the value for money. Many reviewers highlight the fantastic... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising the speed and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the wines,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No fault of Wine drops but delivery failed in which Winedrops dealt with it fairly. Courier says they tried to deliver but there was no sign of him / her on our security cameras on and after the date... See more

Rated 4 out of 5 stars

Good customer service, even overnight! Joan Joh was most helpful in sorting out my account so I could see my purchases more clearly. Great offers… haven’t received or tasted the wines yet, but all are... See more

Rated 5 out of 5 stars

Was wary signing up as other wine clubs we have ended up with wine getting delivered monthly. Process explained fully and you only get what you want to buy, so no deliveries if you forget to cancel.... See more

Rated 5 out of 5 stars

Prompt delivery of wines and all have been good. Recent delivery only one box delivered with an email suggesting damage to the other box. Edicel from wine drops was very responsive to an email from my... See more

Company details

  1. Wine Store

Written by the company

We're the wine club that saves you up to 80% on your favourites. We cut out the middleman, going direct to the winemaker to get your the best prices.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
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1-star

Replied to 43% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very prompt delivery & great…

Very prompt delivery & great communication from time of order to confirmation of delivery to very pleasant delivery driver - thank you to all the team

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Swift service

Had two issues recently with missing items / delivery and Michael was quick to solve the problem and add a bottle of wine as a small gesture for my troubles. It was much appreciated and as it was very swiftly dealt with, it put me at ease.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Let’s get the neg out the way first

Let’s get the neg out the way first. I don’t like they charge for membership it should be free. :( But, I love a trier and these are the new kids on the block. And f#ck me, I’ve discovered some fantastic, great value wines through WINEDROPS.
The worst you could do is try them for one year; they’re worth it!!

April 30, 2026
Unprompted review
Rated 3 out of 5 stars

Caveat emptor

There are some bargains on Winedrops, but I don't trust their price comparisons. This seems particularly the case for wines bottled for Winedrops/Banquist, which seem only to be found on various Banquist owned websites.

Torre Calvese 2023, for example, is described by Winedrops as "my favourite private label project to date". Current prices found using a search engine are:

Winedrops £21
cellarsteals.com £80.50
vineheist.com £56
wineraid.com £46.50
fromthevine.co.uk £59.50
hushwines.com at £48
dailydecant.com at £49.50

Those sellers are all Banquist, I can't find this wine at any independent wine merchant (as it's bottled for them, no surprise there).

By and large my experience is that most Winedrops wines are good value for money, so why they need to behave like this, I don't understand.

For reference, these are the Banquist webshops I've found so far, with domain creation dates.

cellarsteals.com 21st March 2025
dailydecant.com 16th November 2025
hushwines.com 16th November 2025
vineheist.com 16th November 2025
wineraid.com 16th November 2025
fromthevine.co.uk 2nd February 2026

EDIT IN RESPONSE TO THEIR REPLY: I've been using Winedrops for a couple of years and I've had very few bad experiences, and on those rare occasions customer service has been excellent. All Winedrops ned to do to make this better is be more transparent about price comparisons/discount. How can they claim they're offering a discount when they're the only seller of a made for them wine?

April 30, 2026
Unprompted review
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Reply from Winedrops

Heya! I'm so sorry you had a bad experience with us. We want to make this right, but I can't find your account by searching the name you've given to Trustpilot.
We've asked Trustpilot for more info, but if you want to speed up this process, email help@winedrops.co.uk

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