Did not get what was advertised or ordered. I ordered a box of 22 galaxy truffles and received 13 individual bags. Will not use again. Update. I was contacted by wingsmart very quickly following my... See more
Company replied
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Took the order showing in stock and day before delivery said they were sending an alternative . Their tracker said it had left 4 days before ! All seemed very dodgey and more likely hope to get away... See more
Company replied
Great product range, excellent customer service and prompt delivery. Tried to find sparkling 330ml Highland spring everywhere and no luck until I found Wingsmart!
Company replied
I ordered from wingsmart and there was a problem with my order, some of my order was missing, I emailed them and they sorted it out right away, also they where the best price I could find, I will orde... See more
Company replied
3.4
Average
49 reviews
Replied to 23% of negative reviews
Typically replies within 24 hours
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All arrived on time..thank you🙏🏻
March 29, 2026
Disappointed - be aware
Extremely disappointed as placed an order and the day before delivery was advised that the item was out of stock and the order cancelled.
April 1, 2026
Unprompted review
Still waiting on my order….
February 23, 2026
Reply from Wingsmart
Dear Customer,
Really Sorry for the inconvenience caused to you..
We already refunded to you
Check stock before ordering !!…
Took the order showing in stock and day before delivery said they were sending an alternative . Their tracker said it had left 4 days before ! All seemed very dodgey and more likely hope to get away with sending an alternative all along . Very disappointed and still waiting for refund
March 1, 2026
Reply from Wingsmart
Thank you for sharing your feedback. We are truly sorry for the inconvenience caused with your order.
Unfortunately, this situation occurred due to an unexpected issue with our shipping partner’s tracking system. The parcel status was incorrectly updated, which understandably created confusion regarding the dispatch and delivery timeline.
Please rest assured that your refund has already been successfully processed from our side. The amount will reflect in your account according to your bank’s processing time.
At Wingsmart, customer satisfaction is extremely important to us. We always aim to provide the best service and genuine products to our customers, and situations like this are certainly not the experience we want anyone to have.
We sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding. If there is anything further we can assist you with, our support team will always be happy to help.
Thank you again for bringing this to our attention.
– Wingsmart Customer Support
I asked to order Irish Cadbury Dairy…
I asked to order Irish Cadbury Dairy Milk - not what was delivered! An expensive mistake on someone’s part?
February 22, 2026
Out of stock everywhere but here!
Great product range, excellent customer service and prompt delivery.
Tried to find sparkling 330ml Highland spring everywhere and no luck until I found Wingsmart!
February 3, 2026
Reply from Wingsmart
Thank You So Much...
Keep shop With us...
Reply from Wingsmart
Thank You so Much...
Really Happy About Your Review...
Keep Shop with Us.. We are very pleasure to serve you again...
If you are in the USA do not order from…
If you are in the USA do not order from here!!! I ordered back in September 12 redbulls for over $100 and still don’t have. Wingsmart won’t help, won’t reimburse, won’t attempt to make right by re sending etc… do not order!!!
January 1, 2026
Unprompted review
Reply from Wingsmart
We’re truly sorry for the inconvenience and frustration caused. We completely understand how disappointing this experience must be, and we sincerely apologize.
Please note that since late 2025, new and unexpected U.S. customs policies and clearance changes have affected many international shipments, especially food and beverage items. Unfortunately, your parcel has been delayed/stuck during customs processing despite our repeated follow-ups and efforts.
This situation is not intentional, and we have been actively working with our shipping partners to resolve affected U.S. orders. We are still trying our best to find a solution.
Kindly email us with your order number, and our support team will personally review your case and assist you further. We genuinely want to help and make things right wherever possible.
Thank you for your patience and understanding.
Great communication and customer…
Great communication and customer service. Was delivered as advised
January 2, 2026
Reply from Wingsmart
Thank You So Much...
Please Keep Shop With Wingsmart...
If I could give zero stars, I would!
I ordered two items, they delivered one - but admitted they were at fault for not delivering the second.
However, they wanted me to pay the shipping cost again, to send the item that they missed off the order.
Customer service is non-existent. Dreadful individuals that don’t give a damn!
December 29, 2025
Unprompted review
Excellent website and speedy delivery
Excellent website and speedy delivery
December 15, 2025
Unprompted review
IMPORTANT DELIVERY NOT TO MISS
I RECEIVED MY DELIVERY RIGHT ON TIME . THE DELIVERY DRIVER WERE A GOOD PERSON THAT GAVE ME MY PARCLE JUST BEFOR HE REACH MY FRONT DOOR . I SHOW I.D THAT IT IS MY DELIVERY ITEM . GOOD . IT WAS A GREAT DAY I HAD .
December 5, 2025
3 months still haven’t received the…
3 months still haven’t received the package and support is not being helpful
September 3, 2025
Fast simple
October 10, 2025
Easy and fast
October 13, 2025
Unprompted review
Not the same product as advertised, and poorly packed, 12 600ml bottles loose in a plastic bag
Ordered what seemed to be 12 BOTTLES OF 600ml Guinness FES from Ireland.
Not the same product as advertised. On your site, the product is from Ireland, I got stuff from Nigeria instead. 5 bottles were broken! The beer simmered in there for a month. it smelled horrible ! Fruit flies galore. Imagine, 12 bottles packed loose in a plastic bag !!!! Who sends loose glass beer bottles in a plastic bag!!!???so disappointed. I was refunded 4 bottles but no compensation for poor quality of shipping. HEALTH HAZARD. AVOID!!!! MEDIOCRE SERVICE AND NO EXCUSE FOR POOR SHIPPING!!!
October 1, 2025
Unprompted review
UPS said my shipment was disposed of… I…
UPS said my shipment was disposed of… I have heard nothing from your company… will I get a refund?
September 25, 2025
Never got my package
September 1, 2025
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