Wingstop Reviews 713

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety of flavor options available for the wings, often highlighting specific seasonings like lemon pepper and garlic parmesan. The quality of the fries, particularly their seasoning, also receives positive remarks from several people. Some consumers also mention good service and quick food preparation as positive aspects of their visits. However, some people were dissatisfied with various aspects of their experience. Issues reported include receiving incorrect orders, cold food, or chicken that was undercooked, dry, or excessively greasy. There are also complaints about poor customer service, including rude staff and long wait times. A few customers noted concerns about hygiene and the overall quality of the product, with some describing wings as small, having feathers, or tasting overly salty.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many praise the flavorful wings, crispy... See more

Quality

People report ambiguous experiences with quality. Many customers praise the food, highlighting crispy and... See more

Staff

Reviewers highlight ambiguous aspects of staff. While many customers praise staff for being friendly,... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the great service, good food,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues such as incorrect items,... See more

Based on these reviews

Rated 3 out of 5 stars

I ordered the lemon pepper and mango habanero wings. The lemon pepper were salty and the habanero were so hot there was no mango taste whatsoever. While the portion of fries was generous, there were... See more

Rated 3 out of 5 stars

We've eaten multiple times in the restaurant with no concerns. (Middlebrook) First time ordering a takeaway away, right flavours, wrong chicken/fries and dip. Contacted customer service via the webs... See more

Rated 2 out of 5 stars

Ordered food, fast service, the last boneless chicken chunk my Daughter had was raw (pink inside) Quietly complained as it was getting busy in store. Was told I would receive a refund in to my acc... See more

Rated 1 out of 5 stars

Randallstown Wingstop - Gave food away to someone else; employees cursing and arguing with customers; Manager has no control of staff, situations, or anything. Store is a JOKE! I've been there (3) tim... See more


2.9

Average

TrustScore 3 out of 5

713 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Abysmal company

I bought wings from the wood green restaurant, my 1st time ever having wingstop. As I was in lunch break I took the package back to the office and when I opened the box i had 8 of the smallest (the size of a pinky finger) driest, overcooked, wings that was more bone than meat.
I complained to head office and sent proof of purchase and photos, as requested. Wingstop dealt with the complaint by offering compensation (amount or type unknown) of which has never been fulfilled. Wingstop head office have now stopped communicating. What a great experience!! I will forever badmouth this company to whoever wants to listen as it is not just an individual restaurant issue, the whole company is PANTS!!! I would rather give my money to McDonald's and I don't eat that garbage!

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

This location in winter garden is the… worst location ever everybody look like they on drugs looks like a rehap

This location in winter garden is the most nasty place you have rude employees and the food is nasty they all look like they on drugs I went ther today half of the employees standing outside of the back smoking it look like a rehab I know whoever own this location will not be please yall really need to look into this yall got folks sleeping with each other in yall bathroom room who is managing the place yall jus let anybody run the facility I know Rick Ross want be satisfied of this he too famous and professional yall need to look in this location

July 20, 2025
Unprompted review
Rated 4 out of 5 stars

Well done guys, job well done!

We’ve just had our very first experience of WingStop, the food was lovely, still trying to get my head around sweet and salty fries! But all in all they were very nice.
The staff were all very cheerful,and polite.
The only thing I would say go against them for us was how loud the music was but we’re getting on a bit so maybe that’s more us than them. Would definitely go again.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Cardiff 5 stars

First time for some of my workers
We were greeted by Tom very knowledgeable about menu once we chose our meal we spoke to Harry also very polite and great people skills made our visit very welcoming and we will definitely use again GREAT FOOD AND VERY CLEAN RESTAURANT

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 40 wings online and used the…

Ordered 40 wings online and used the 15% off coupon. Arrived to pickup wings 15 minutes after quoted time. Told by cashier they are iut of classic wings but mgr went to pickup more?? Why would you leave online ordering on if you dint have the wings??? Was then asked I wanted boneless wings instead??? If I wanted bonelss I would have ordered boneless!! Noone called me to tell me ot the shortage??? It was like no big deal to the employees?? Now i wait probably 5 business fays for a refund and lost the 15% off

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

I went to the location located in…

I went to the location located in Tustin. California waited over 20 minutes to get 20 wins. Nobody was in the location at the time they gave me one sauce. The music was playing so loud. It was hard to talk. Stay away from this location. They say they will call you. And discuss the matter, but no one calls you.There is no customer service

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Take ur money and no ranch!!!

Went to the bradford store ordered 3 ranches ! Paid for ranches! Hamza with glasses on took my order! And reassured me that my order has 3 ranches! But he clearly cant read n count! Scammers order number 77! 20/7/2025

June 19, 2025
Unprompted review
Rated 4 out of 5 stars

Ealing - Excellent Chicken - How about a smile

Wingstop Ealing Review

Excellent Chicken - How about a smile

It's Difficult to fault the technical application of fast food chicken here.

There seems to be a good process and staff are trained or instructed to say all the right things.

The quality of the chicken was juicy and first class.

I found the many options of sauces I've never heard of was a bit risky for someone spending so much for a one-off treat.
The wrong choice could spell disaster and spoil my afternoon.

The staff were so focused on ticking all the right boxes, they often forgot to smile.

Good experience, however, because of the price point and lack of special offer deals etc. I'm unlikely to visit very often, other than a relatively rare treat for my son.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

great customer service we loved the…

great customer service we loved the music and the food came out on time the voodoo fries were very good it was my my first time trying them. highly recommend wingstop at 703 east ridge road

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Luke warm welcome!

Visited Westfield outlet first time visit. Food took a while to come as a bit busy but not overly so for a fast food outlet. Sweet potatoes fries and burger. Both Luke warm. Asked for replacement and still waiting. Been here 40 mins already. Replacement Burger was warm but fries were cold again! Not great won't be back

June 25, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look