Ordered what I thought was described and named as an ottoman bed, but it is in fact not so. I am told that I can't cancel now, even though the description on the website was incorrect. This is reall... See more
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The customer service and manufacturing quality are really fantastic. The customer support team are very knowledgeable and efficient while remaining kind and upbeat. Bed is sturdy and well up... See more
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Ordered the panda memory foam mattress topper due to having back ache and not sleeping too well on previous mattress toppers. Delivery was quick and I was updated with tracking via email. The mattress... See more
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Company details
Written by the company
At Winksleep we believe in creating beds and furniture to be loved, shared, enjoyed and endeared. As we don’t import our beds, each one is beautifully designed and constructed here in the UK.
Contact info
Savile Business Centre, Mill Street East, WF12 9AH, Dewsbury, United Kingdom
- sales@winksleep.co.uk
- winksleep.co.uk
3.6
Average
201 reviews
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID
AVOID. Scam company. Bought a mattress of substandard quality. Nothing like they advertise. Still waiting for a refund 3 weeks later. No one answers the phone. Same drivel in their email about 'escalating it to the senior department' which we all now know doesn't exist. Trading Standards need to shut this down.
March 31, 2026
Unprompted review
Reply from Winksleep
Hi Kay,
We're really sorry to hear about your experience, and we completely understand how frustrating this situation must feel—especially when you’ve been waiting for a resolution.
This is not the level of service or product quality we aim to provide, and we take your concerns seriously. We would genuinely like the opportunity to look into this properly and make things right for you.
Could you please share your order number and the name used when placing the order? If you’d prefer, you can also send this information via direct message or email so we can review your case in detail and work toward a prompt resolution.
Thank you for bringing this to our attention—we appreciate your patience and hope to resolve this as quickly as possible.
I would strongly advise against…
I would strongly advise against ordering from this company.
We purchased a Luna Divan Ottoman Super King bed, and the quality was extremely disappointing. The bed base was poorly manufactured, with exposed staples visibly holding materials together and clear damage in multiple areas. The headboard was also missing from the delivery.
The ottoman lifting handles did not match those shown on the website—they loosely drape along the floor. Internally, the frame was constructed using basic 2x2 raw timber supports in the corners, which is not something you would expect at this price point or from the product description.
While Winksleep initially agreed to replace the bed, the replacement was of the same poor quality and again arrived without the headboard. Although they later confirmed both items would be sent, I received a notification on the day of delivery stating it had been cancelled due to “quality control” issues.
In addition, I have incurred extra costs by having to arrange for people to be present on two separate occasions to accept delivery, as the service does not include bringing items into the property.
I also requested a call back from management, which I was assured would happen the same day. However, two days later, I am still waiting with no contact.
Overall, a very frustrating experience with poor product quality and inadequate customer service.
March 30, 2026
Unprompted review
Reply from Winksleep
HI Kevin we are very sorry to hear about your experience and sincerely apologise for the level of frustration and inconvenience this has caused.
The issues you’ve described—from the quality of the bed base and missing headboard to the repeated problems with replacements and cancelled deliveries—are not acceptable and do not reflect the standards we aim to uphold. We also regret that the ottoman design did not match expectations and that the internal construction fell short of what you were led to expect.
We understand how disruptive this has been, particularly with the additional time and cost involved in arranging for deliveries, as well as the lack of follow-up regarding your requested call back. This is not the level of communication or service we strive to provide.
We would genuinely like the opportunity to investigate this fully and work towards a resolution for you as quickly as possible. Please could you provide your order number and the name used when placing the order? You’re welcome to share this via direct message or email, and we will prioritise your case for immediate review.
Thank you for bringing this to our attention. We are truly sorry for your experience and hope we can resolve this for you promptly.
Surely this company is a scam DO NOT BUY FROM THEM
One star is a compliment! Where to even start, i've been conned, scammed, robbed in broad daylight. The mattressess are absolute junk. My order arrived, I was sent the incorrect mattress, a cheaper inferior model, which they don't seem to want back! after an excessive email exchange they agreed to send out the correct item. No tracking or confirmation recieved so no idea when it would arrive. When it did arrive no one was in so it was thrown over the side fence! (not their fault I know) taking it out of the box I could see it looked like what I ordered so I unpacked it, followed the instruction and left it laying flat for 5 days (more than recommended) and it's barely 3 inches thick someway off the 7inches advertised! I unzipped the removable cover and was shocked to see that inside was just standard foam more like you'd find in a cheap topper not the multi layer foam as advertised. If its the same material inside the incorrect mattress I recieved its no wonder they aren't bothered about having it back. Judging from other reviews it probably not worth me wasting my time trying to get a refund! I'm annoyed with myself that I've been conned like this. Save yourself the grief and avoid this company.
March 23, 2026
Unprompted review
Reply from Winksleep
HI Dan wilson , we are very sorry to read your review and sincerely apologise for the experience you’ve described.
We take allegations like this extremely seriously, and what you’ve outlined—receiving the incorrect item, concerns about product quality, lack of communication, and the condition and specifications of the mattress—falls far below the standards we aim to provide. We completely understand your frustration and disappointment.
This is certainly not the experience we want any of our customers to have, and we would genuinely like the opportunity to investigate this thoroughly and work towards a resolution for you as quickly as possible.
Could you please provide your order number and the name used to place the order? If you’d prefer, you can share this via direct message or email. Once we have these details, we will prioritise your case for immediate review and take the appropriate steps to resolve the issue.
Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience caused
I purchased a bed from wink sleep which…
I purchased a bed from wink sleep which was fine no problems at all. I was then contacted by winksleep to write a review on trustpilot and I would receive a free set of pillows. That was back in February. I have emailed Winksleep numerous times and each time they tell me that the pillows have been sent out and they should be delivered by Royal mail. I still haven’t received the pillows I think it’s a very poor show of this company to promise something so you write a review and you don’t get it not happy. I will not be using this company in the future.
February 2, 2026
Unprompted review
Reply from Winksleep
Hi Beverley stedman , we are really sorry to hear about your experience, and we sincerely apologise for the disappointment caused.
While we’re pleased that you were happy with your bed, we completely understand your frustration regarding the promised pillows. This is not the experience we want for our customers, and we’re very sorry that you’ve had to chase this multiple times without a clear resolution.
We appreciate you taking the time to leave a review, and we regret that we have not followed through as expected. This is something we take seriously, and we would like to get this resolved for you as quickly as possible.
Could you please provide your order number and the name used when placing your order? Alternatively, you can send this via direct message or email, and we will prioritise your case to ensure the matter is properly investigated and resolved.
Thank you for bringing this to our attention, and again, we’re sorry for the inconvenience caused.
Ordered bed on line with website…
Ordered bed on line with website stating free delivery and a 10% off code if ordered. Went through all options size, colour, headboard etc and at payment page 49.99 delivery charge. Tried to get hold of winksleep but not open at weekend so sent messages through website to advise as bed still in basket. On Monday offer banner changed to fast delivery called up to explain issue and was told would need to speak to website team and would get straight back to me so I could finish order waited over 3 hrs still nothing so called again ti be told need to send screen shot if free delivery advised how can I as now changed. Would not honor the website pricing.
Total waste of time .
March 5, 2026
Unprompted review
Reply from Winksleep
Thank you for your review. We sincerely apologise for the issues you have raised regarding the delivery charge and the offer on our website.
A member of our team will contact you regarding this matter and will do their best to resolve this for you. In the meantime, please provide your order number and keep an eye on your emails for further updates from one of our team members.
We apologise for the inconvenience caused and appreciate your patience while we look into this for you.
Kind regards,
Winksleep Team
Outstanding customer service from Nabeel.
I am so impressed with the excellent customer service that I received both today and on a previous phone call from Nabeel.
Not only does he have a delightful and extremely polite manner which makes customers immediately feel confident that their issue will be appropriately dealt appropriately but he actually did deal with my issue regarding changing delivery and swiftly.
For this reason alone, I would have no hesitation in ordering again from Winksleep or in recommending this company to others.
March 3, 2026
Unprompted review
Reply from Winksleep
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your positive experience and Providing polite, efficient, and helpful service is something we truly value, so it’s fantastic to know our colleague made you feel confident and supported while resolving your delivery change swiftly.
Your kind words and recommendation mean a great deal to us. Our customers are always our top priority, and we’re so pleased we could assist you throughout your experience.
Please do keep an eye on your emails for any further updates from us.
Kind regards,
Winksleep
Bought end of last year 4 grandaughter…
Bought end of last year 4 grandaughter who was moving its been in my livingroom until now as shes just moved very happy with it as i cldnt put in a review as such b4 i was plesently surprised that someone rang me 2 find out what was wrong so good after sales service
February 10, 2026
Unprompted review
Reply from Winksleep
Thank you so much for taking the time to leave us such a lovely review.
We’re delighted to hear that your granddaughter is happy with her purchase, and that everything worked out well once she moved in. It’s also wonderful to know that our follow-up call made a positive impression — we pride ourselves on providing good after-sales service and support.
We truly appreciate your feedback and your patience while waiting to set everything up.
Please keep an eye on your emails for any future updates and offers from us.
Kind regards,
The Winksleep Team
Good quality bed
February 19, 2026
Unprompted review
Reply from Winksleep
Thank you for your wonderful review!
We truly appreciate the time you’ve taken to share your feedback. We're delighted to hear that you're happy with the quality of your bed — your satisfaction means a lot to us.
Our customers are always our top priority. If you need any further assistance, please provide your order number and keep an eye on your emails for updates or support from our team.
Kind regards,
Winksleep Team
Items not fit for purpose
They charged me £150 for a memory foam mattress as an add-on to the Serenity double bed. What arrived looks at best the thickness of a topper, cannot have a bedsheet fitted to it due to its size, discoloured yellow shade and then they are quibbling over 'whether it has expanded' - after two days, no, it hasn't. Absolute joke of a customer service. Give me my money back!
Just to add, I Googled the 'mattress' they sent me. It is a brand called CoolTouch, and yes, it is a topper, not a mattress. They do not even feature this on their website, yet they are still emailing me asking whether it 'has expanded,' rather than admitting they made a mistake. The fact that this was meant to be a bed for my young daughter when she visits makes me even angrier >:
February 17, 2026
Unprompted review
Reply from Winksleep
Thank you for your feedback.
We are very sorry to hear about the issues you’ve experienced with your Serenity double bed mattress add-on. This is certainly not the experience we want any of our customers to have, and we sincerely apologise for the frustration caused.
We understand your concerns regarding the mattress thickness, appearance, and expansion, and we would like the opportunity to investigate this properly and resolve the matter as quickly as possible.
Please could you provide your order number so our team can look into this immediately? Once we have the details, we will review the situation and contact you directly to work towards a suitable resolution.
Kind regards,
Winksleep Team
Cancelled my order on 28th January the…
Cancelled my order on 28th January the same day it was made. Still have not received a refund after contacting many times.
Order number #3725
After contacting again have still not been refunded
January 28, 2026
Unprompted review
Reply from Winksleep
Thank you for your message.
We sincerely apologise for the inconvenience caused regarding your refund. We understand your frustration and appreciate your patience while we investigate this matter.
Please be assured that we are currently looking into this as a priority to ensure your refund is processed as soon as possible. Kindly keep an eye on your email for further updates and confirmation.
If you have any additional questions in the meantime, please do not hesitate to contact us.
Kind regards,
Winksleep Team
Honestly worst company ive ever dealt…
Honestly worst company ive ever dealt with . The customer service is shocking all the BS terms and conditions. Took about 6 weeks to deliver after it was “damaged in transit” and yet still I don’t have a functioning ottoman as the slat base is too small for the actual bed frame so can’t attach the ottoman arms. I’d rather lose out on the £800/£900 which I did than deal with the people that work here. I was then expected to take measurements of my bed and send them so they would rectify it. Crazy instead of apologising and just fixing it. I gave up just thought I’d leave my honest review. The beds are horrible also and look nothing like the photos and quality is also completely different save yourself the hassle go elsewhere. Typical cheap warehouse bed you can buy on Facebook marketplace. Shit show of a company.
September 13, 2025
Unprompted review
Reply from Winksleep
We’re very sorry to read about your experience.
Please accept our sincere apologies for the frustration and inconvenience you’ve described. This is certainly not the level of service or product quality we aim to provide, and we completely understand how disappointing this situation must have been for you.
We are especially sorry for the extended delivery delay, the issues with the ottoman mechanism, and for any frustration caused during the resolution process. That is not the experience we want any of our customers to have.
We would genuinely like the opportunity to investigate this properly and work towards a resolution. Please could you provide your order number so our team can urgently review your case? We will also reach out to you directly via email to discuss this further.
We appreciate you taking the time to leave honest feedback, and we hope to have the chance to put this right.
Kind regards,
WinkSleep Team
Really happy with the bed
Really happy with the bed. It looks sturdy and nice design. Instructions how to put bed up wasn't the best but we managed with help from Google.
The customer service was good and we had no issues. The delivery was a bit pricey in my opinion.
All in all we are happy with out purchase and would recommend this company to family and friends
February 4, 2026
Unprompted review
Reply from Winksleep
Thank you for your wonderful review!
We truly appreciate you taking the time to share your feedback. We're delighted to hear that you're happy with your bed and that you’re pleased with the design and sturdiness.
We also appreciate your comments regarding the assembly instructions and delivery cost. Your feedback is valuable to us, and we will certainly take it on board as we continually look to improve our products and services.
If you require any further assistance, please feel free to provide your order number and keep an eye on your emails for any follow-up from our team.
Thank you again for your recommendation — it means a great deal to us.
Kind regards,
WinkSleep Team
Very fast delivery
Very fast delivery, was told 2-21 days I received bed with in 1 week. Looks beautiful, great quality, perfect addition to our newly decorated bedroom.
Thank you Wink sleep.
February 3, 2026
Unprompted review
Reply from Winksleep
Thank you so much for your amazing review!
We truly appreciate you taking the time to share your experience with us. We're delighted to hear that your bed arrived so quickly and that you're pleased with the quality and appearance. It’s wonderful to know it’s the perfect addition to your newly decorated bedroom.
If you require any further assistance, please feel free to provide your order number and keep an eye on your emails for any follow-up from our team.
We hope to serve you again in the future.
Kind regards,
WinkSleep Team
Really high quality beds
Really high quality beds, easy to assemble and arrived promptly. Very happy
January 28, 2026
Unprompted review
Reply from Winksleep
Thank you so much for your positive review!
We truly appreciate you taking the time to share your experience. We’re delighted to hear that you’re happy with the quality of your bed, that it arrived promptly, and that you found it easy to assemble.
If you need any further assistance, please feel free to share your order number and keep an eye on your emails for any follow-up communication from our team.
We look forward to serving you again in the future.
Kind regards,
WinkSleep
Incompetent business altogether
I placed an order on the 18th of November 2025 for a bed. In the beginning of December they delivered the wrong bed frame. It's now the 3rd of February 2026 and I still have the wrong bedframe packed up in my flat ready for collection.
The workmanship on the (wrong) bed was not fantastic anyway (the headboard looked a bit wonky, the under-bed storage didn't have a base so all my items sat on the floor etc).
After some back and forth emails with the customer service team they offered to give me the bed I ordered, however, they seem to only be able to get to my address on the dates I have specifically told them I am away. The communication has been extremely frustrating even though the customer service people are nice. They have not solved any of my issues so far and even when I asked them in advance not to attempt delivery if I am away they said 'sure' and then attempted to deliver anyway so it feels like I'm talking to a wall and my messages are clearly not going through. I have also sat at home through 2 separate delivery days waiting for the bed to be delivered only to be told (when I called!!!) that the delivery van broke down. When I complained the nth time they told me they could compensate me with 'a pair of free pillows'...
The bed is still not here and I am extremely frustrated and disappointed as my mattress has been on the floor for the last 2 weeks waiting for the correct bed frame to arrive.
Do better.
November 3, 2025
Unprompted review
Reply from Winksleep
We are very sorry for the repeated delays, miscommunication, and inconvenience you have experienced with your bed order. We completely understand your frustration, especially given the issues with delivery and the incorrect bed frame, and we sincerely apologize for the impact this has had.
To help us resolve this as a matter of urgency, could you please confirm your order number? Once we have this, we will investigate your case thoroughly and work to arrange the correct delivery and collection as quickly as possible.
Please keep an eye on your emails, as we will be in touch with updates and next steps. Your experience is very important to us, and we are committed to making this right.
Kind regards,
Babyfair
Still waiting for a call back!!
Still waiting for a call back!!! They will take your money and ignore you after!
January 22, 2026
Unprompted review
Reply from Winksleep
We are very sorry for the delay in getting back to you and completely understand your frustration. Your enquiry is important to us, and we apologize that we have not yet contacted you.
There have been some recent changes within our team at the start of the new year, but we are working hard to ensure all customers receive prompt support. A member of our team will be in touch with you as soon as possible to address your concerns.
Please confirm your order number as we can look into this further to get it resolved. Please keep an eye on your emails so we can assist you further.
Thank you for your patience and understanding.
Kind regards,
Babyfair
Reply from Winksleep
Thank you for your positive feedback. We’re delighted to hear that you found our team friendly and helpful, and that you are enjoying your Motion Isolation Reflex Foam Mattress 5 Zone. Your satisfaction is very important to us, and we truly appreciate your kind words. Please feel free to reach out to us in future.
Kind regards
Babyfair
Not a good mattress unfortunately
Delivery wasn't communicated, I didn't get any update on the delivery date, it just turned up, luckily I had it delivered to a friend as I work long hours. I dare not ask to return as there's no way I can get it back in the box as it was vacuum sealed. I can feel the springs in the mattress and it's very noisy and hard. It also slopes to one side. Waited 10 years to buy myself a new mattress and wish I hadn't.
A quick update, after this review the company contacted me and thank you to Daniella and Natalie in the after care team they helped issue a full refund.
January 8, 2026
Unprompted review
Reply from Winksleep
We’re very sorry to hear about the issues you’ve experienced with your mattress and the delivery, and we completely understand how frustrating this must be, especially after waiting so long for a new one.
To help us investigate and resolve this matter as quickly as possible, could you please confirm your order number? Once we have this, we will review your case and work to find the best solution for you. Please keep an eye on your emails, as we will be in touch with further updates regarding your order.
Thank you for reaching out and bringing this to our attention. Your feedback is important to us, and we’re committed to resolving this issue.
Kind regards,
Babyfair
Delivered on time and well priced
January 15, 2026
Unprompted review
Reply from Winksleep
Dear Sara Duncan
Thank you for your feedback. We’re pleased to hear that your order was delivered on time and that you were happy with the pricing. We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Babyfair
Great company and product
Great company and product. Very helpful and quick delivery. Would definitely recommend and use the company again. Thanks
January 16, 2026
Unprompted review
Reply from Winksleep
Thank you for your kind feedback. We’re delighted to hear that you were pleased with our service and timely delivery. It’s wonderful to know that your experience was helpful, and we truly appreciate your recommendation.
We look forward to assisting you again in the future!
Kind regards,
Babyfair
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