this is a real scam casino!! I don't know what they write there and give 5 stars but their rating is zero!!! deposits do not arrive on time you have to wait three days and this is systematic!!! suppor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Keep in mind you will never get your money back ! Website and the games are extremely poor , you won’t find any of the good original games there , only bottom tier companies games that pays n... See more
Company replied
If you’re into slots with unique mechanics, there are plenty to choose from. The selection goes well beyond the usual themes and bonus styles, so it’s easy to find something different that keeps you e... See more
Company replied
Navigating the site is very intuitive, even if you’re new to online gaming. Everything is laid out clearly, and you don’t have to hunt around to find your favorite games or account settings. It feels... See more
Company replied
Company details
Written by the company
Winorio is your ultimate destination for top-tier casino entertainment, offering over 10,000 exciting slots and jackpot games. Here, every spin brings you closer to sky-high wins with enticing promotions and a rewarding loyalty program. Whether you’re after classic slots or modern hits, Winorio ensures an unforgettable casino experience. With 1,500+ jackpot games and 20+ secure payment methods, Winorio makes winning easy and withdrawals lightning-fast. Our dedicated team ensures smooth gameplay, fresh bonuses, and quick payouts so you can focus on the thrill. Join Winorio today and enjoy nonstop casino action, exclusive rewards, and endless chances to win big!
Contact info
Amsterdam, Netherlands
- support@winorio.com
- winorio.com
Breach of guidelines
I charged the account to play with £50…
I charged the account to play with £50 ,and when I tried to play it can't login. They said password is to short. No chance to recover it. So I lost my money cuz i can't login. Thieves. Scammed.
March 21, 2026
Unprompted review
Reply from Winorio Casino
Dear Cristian,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We have carefully checked the details provided, but unfortunately, we were unable to locate any account associated with the email address you used for this review. It’s possible that there may have been a typo during registration or that a different email address was used.
We kindly ask you to contact our support team via live chat or email at support@winorio.com with any additional details (such as the correct email address or username), so we can thoroughly investigate this matter and help restore access to your account.
We would appreciate the opportunity to assist you further and resolve this situation.
Best regards,
Winorio Team
this is a real scam casino!
this is a real scam casino!! I don't know what they write there and give 5 stars but their rating is zero!!! deposits do not arrive on time you have to wait three days and this is systematic!!! support service no memorized phrases!!! it is unrealistic to win! you can only withdraw a larger amount and it is impossible to win! Scammers! I can throw screenshots of their correspondences just start a conversation! and that money disappears too
March 3, 2026
Unprompted review
Reply from Winorio Casino
Dear Raf,
Thank you for taking the time to share your experience.
Feedback like yours is important, as it helps highlight situations where players feel their expectations were not met. While timing of transactions and gameplay outcomes can sometimes be influenced by various external factors.
We would genuinely welcome the opportunity to better understand the situation you described, including the concerns about deposits and the screenshots you mentioned. Open communication helps ensure that any misunderstandings or technical circumstances can be looked into more closely.
Please reach out via email at support@winorio.com
Best Regards,
Winorio Team
GREAT CASINO
GREAT CASINO, SUPER SUPPORT CENTRCE AND THEY HAVE A GREAT ASSORRTIMENT SLOTS ,CARD AND TABLE GAMES WICH PAYS THE PLAYER !!!
GO GO GO FOR WINORIO CASINO!!!!
February 1, 2026
Unprompted review
Reply from Winorio Casino
Dear Marcel,
Thank you so much for your amazing 5-star review. We’re thrilled to hear that you consider this a great casino and that you’re enjoying the strong support service along with the wide assortment of slots, card, and table games.
It’s great to know that the games, support centre, and overall experience met your expectations. Feedback like yours motivates us to keep delivering a top online casino experience with smooth gameplay, exciting bonuses, and reliable live chat support.
If you ever have suggestions or need assistance, our support team is always available via live chat or email at support@winorio.com. We really appreciate you taking the time to share your experience.
Best regards,
Winorio Team
Its a good site
January 12, 2026
Unprompted review
Reply from Winorio Casino
Dear Ricardo,
Thank you so much for your 5-star review. We’re glad to hear that you find the site good and that you’re enjoying your experience with us.
Your feedback encourages our team to keep improving the platform, enhancing our offers, and providing helpful customer service through live chat.
If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at support@winorio.com. We are always happy to help.
Best regards,
Winorio Team
Reply from Winorio Casino
Dear Bruno,
Thank you so much for your 5-star review. We’re really happy to hear that you like the casino and are enjoying your experience with us.
Your feedback encourages our team to keep delivering great service, attractive bonuses, and responsive customer support to make every visit enjoyable.
If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at support@winorio.com. We are always happy to help.
Best regards,
Winorio Team
Im happy for this casino excellent
Im happy for this casino excellent
December 28, 2025
Unprompted review
Reply from Winorio Casino
Dear Thomas,
Thank you so much for your positive review. We’re really happy to hear that you’re enjoying the casino and that your experience has been excellent.
Your feedback motivates our team to keep improving and delivering a smooth real money online casino experience with exciting games, great bonuses, and reliable support.
If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at support@winorio.com. We are always happy to help.
Best regards,
Winorio Team
Trusted casino
Fast casino, great support. Insane fast payouts. First online casino what is actually fair to there players!
September 11, 2025
Unprompted review
Reply from Winorio Casino
Dear Jordy,
Thank you so much for your fantastic review. We’re thrilled to hear that you found the experience fast, fair, and supported by great customer service. Knowing that the payouts felt insanely fast and that you see the platform as truly fair to players means a lot to us.
Your feedback motivates us to keep delivering a reliable real money online casino experience, with quick withdrawals, transparent gameplay, and responsive support.
If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at support@winorio.com. We are always happy to help.
Best regards,
Winorio Team
Reply from Winorio Casino
Dear Anife,
Thank you so much for your kind words and positive review. We truly appreciate your support and are delighted to hear that you had such a great experience.
Your feedback motivates us to keep delivering a smooth and enjoyable real money online casino experience, with reliable service and friendly support.
If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at support@winorio.com. We are always happy to help.
Best regards,
Winorio Team
I am writing this review to warn others…
I am writing this review to warn others about my terrible experience with Winorio Casino. This is by far one of the most frustrating and unprofessional online casinos I have ever dealt with.
For over six weeks, I have been trying to close my account, and despite multiple attempts, Winorio Casino continues to delay, ignore, or obstruct this process. What should be a simple request has turned into an exhausting and stressful ordeal.
Initially, I contacted customer support to request account closure. Instead of processing my request, they suddenly demanded that I fill out multiple unnecessary forms, which were never mentioned before. After submitting everything they asked for, customer support completely stopped responding. Emails go unanswered, live chat agents provide vague copy-paste replies, and no one takes responsibility.
The payment processing is just as unreliable and inconsistent. Withdrawals are extremely unpredictable: sometimes they are processed quickly, but other times they take more than a week, with no explanation whatsoever. Even worse, deposits can take up to 24 hours to be credited to your account, which is absolutely unacceptable for an online casino in 2025. This was one of the main reasons I decided to stop playing there in the first place.
What is most concerning is that they actively refuse to close my account, despite repeated requests. This raises serious red flags regarding player protection and responsible gambling. Any legitimate casino should respect a player’s decision to stop and immediately close an account when requested. Winorio Casino does the opposite.
Overall, Winorio Casino shows:
• Extremely poor customer service
• Unjustified delays in withdrawals
• Slow and unreliable deposits
• A lack of transparency
• Disrespect for responsible gambling principles
I strongly advise anyone considering this casino to stay far away. If you value your time, money, and mental peace, choose a casino that actually respects its players. Winorio Casino does not.
Final verdict: Completely untrustworthy and highly frustrating. Avoid at all costs.
December 19, 2025
Unprompted review
Reply from Winorio Casino
Dear Michel,
Thank you for taking the time to share such detailed feedback. We understand how exhausting and frustrating this experience has been for you.
We regret that your interactions with support and the overall process did not meet your expectations. Situations involving account status, documentation, and transaction timelines can understandably feel stressful when responses seem delayed or unclear. We recognize how important transparency, consistency, and respectful communication are, particularly when a player has made a clear decision regarding their account.
We encourage you to reach out directly so your concerns can be formally received and addressed through the appropriate channel. Please reach out via email at support@winorio.com, where the team is available to listen and assist.
Best Regards,
Winorio Team
After all this time
After all this time, It is still not possible to close my account. I lost count on how Many times I asked for account closure. They don’t care if you have a gambling problem, they will offer you a deposit bonus instead.
Please people be aware !
December 5, 2025
Unprompted review
Reply from Winorio Casino
Dear Daniel,
Thank you for sharing your feelings so openly. We are truly sorry to hear how difficult and discouraging this experience has been for you.
Please rest assured that requests regarding account closure and responsible gaming follow established procedures, and there is never an intention to overlook or disregard the well-being of any player. We are truly sorry that your experience has led you to feel otherwise, and we appreciate you taking the time to bring this forward. Your well-being is important, and your concerns deserve careful and attentive support.
If your request still feels unresolved or unclear, we warmly encourage you to contact us directly so our team can provide the guidance and assistance you need. Please reach out via email at support@winorio.com, where our team will be available to help you with care and respect.
Best Regards,
Winorio Team
CRIMINAL CASINO!!!
I can't limit my access to this casino!!! I have problems with the game. They have been unsubscribing for two months now, saying they are very worried. NO RESPONSE. CRIMINAL CASINO!!! DO NOT PLAY HERE. And help with self-restriction!!!
December 5, 2025
Unprompted review
Reply from Winorio Casino
Dear Roma,
Thank you for sharing your experience with such sincerity. We are truly sorry to hear how difficult and distressing this situation has felt for you.
We want to reassure you that requests related to self-restriction and responsible gaming follow clear procedures, and there is never any intention to ignore or delay such important matters. We regret that your experience has made you feel unsupported, and we appreciate you bringing this to our attention so openly.
Your well-being truly matters. If anything still feels unresolved or if you need assistance with your request, please reach out via email at support@winorio.com so our team can provide attentive guidance and ensure your concerns receive the proper care and respect they deserve.
Best Regards,
Winorio Team
Reply from Winorio Casino
Dear Nicolae,
Thank you so much for sharing your positive review. We're delighted to hear that you enjoy the games and have a lot of fun while playing - creating an entertaining and smooth experience across pokies, slots, and live casino options is something we always strive for.
Your feedback motivates us to keep improving and ensuring players continue to enjoy one of the top real money online casino experiences. If you ever have suggestions or need assistance, our support team is always available via live chat or email - support@winorio.com.
Best regards,
Winorio Team
Reply from Winorio Casino
Dear Dimitris,
Thank you so much for sharing your positive review. We’re delighted to hear that you enjoyed the site and found the payment process smooth and reliable - fast and secure payouts are something we work hard to deliver consistently.
Your feedback motivates us to keep enhancing our platform and ensuring it remains one of the top choices for pokies, slots, and live casino entertainment. If you ever have questions or suggestions, our support team is always available via live chat or email - support@winorio.com.
Best regards,
Winorio Team
Reply from Winorio Casino
Dear Szymon,
Thank you so much for sharing your positive review. We’re truly happy to hear that you found the platform honest and professional - delivering a trustworthy and transparent experience is one of our top priorities. It’s wonderful to know that your overall impression was perfect.
Your feedback inspires us to keep improving and providing one of the best real money online casino experiences, with smooth gameplay across pokies, slots, and live casino options. If you ever have questions or suggestions, our support team is always available via live chat or email - support@winorio.com.
Best regards,
Winorio Team
Winorio Ignores Customers After Promising Refunds – Reported to Authorities
After my previous review, Winorio advised me to contact them via email. I have since sent multiple emails and spoken with their live chat team, who confirmed the at only my anccount manager could process my request. But has not responded to any of my correspondence. Despite assurances that my refund and account closure would be processed, no action has been taken.
This behaviour demonstrates a serious lack of accountability, transparency, and customer care. The ongoing delay and refusal to communicate have caused significant mental distress.
I have reported Winorio to Action Fraud UK, Companies House, Casino Guru, and I am in the process of notifying the Financial Conduct Authority and their payment merchants regarding potential breaches of consumer and data protection laws under UK GDPR and the UK Data Protection Act 2018.
It appears Winorio responds publicly to maintain appearances but privately ignores genuine cases. I strongly urge others to avoid this casino and report any similar experiences to the appropriate authorities.
03/11/25: Yet again so quick to reply on trust pilot but not taken any action or even tried to contact me, I truly do not understand what l Winorio are pulling with these responses. Saying you will take it as feedback when you confirmed a refund and account closure is not good enough and will be expecting what is promised. As I have now escalated this I did try to resolve it amicably with Winorio directly but unfortunately the level of unprofessional service I’ve received and the mental distress this has caused I will be taking legal action and spreading awareness to others on media platform.
October 31, 2025
Unprompted review
Reply from Winorio Casino
Dear Player,
We are truly sorry to hear about the distressing experience you’ve described and sincerely regret that you feel unsupported throughout this process. We fully understand how frustrating it must be to encounter delays and communication difficulties, especially after being assured that your concerns would be resolved.
Please know that your feedback is deeply valued. We take all comments regarding accountability and transparency seriously, as maintaining trust and clear communication with our players is extremely important to us. Your message helps us continue working to improve our processes and ensure that every player feels heard and respected.
Best Regards,
Winorio Team
You only win the first period
You only win the first period, but if you deposit a lot of money over time, you will not get the profits.
October 22, 2025
Unprompted review
Reply from Winorio Casino
Dear Mohamed,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when outcomes don’t go as hoped, and we appreciate you bringing your concerns to our attention. Please know that we always aim to provide a fair and enjoyable environment for all players.
Please reach out once more via email at support@winorio.com so we can look into your experience and offer further assistance.
Best Regards,
Winorio Team
Reply from Winorio Casino
Dear Daiminn,
Thank you so much for sharing your positive review. We’re really glad to hear that you enjoyed the games and had a great experience overall. Delivering a fun, smooth, and enjoyable environment for players is something we always aim for.
Your feedback motivates us to keep improving and expanding our selection of pokies, slots, and live casino options to ensure there’s always something exciting to explore. If you ever have any questions or suggestions, feel free to reach out via live chat or email - support@winorio.com.
Best regards,
Winorio Team
Repeated self-exclusion requests ignored – account still open
I have requested the closure of my Winorio Casino account due to gambling addiction more than four times. It has now been almost ten days and my account is still open.
Instead of honoring my self-exclusion request, they offered me a bonus to keep the account open, which is completely against responsible gambling principles. As a result, I lost €1360 after my first request for closure.
The last response I received was even more shocking: they told me that “I am not obliged to play if I don’t want to” and asked me to confirm once again that I want my account closed. Despite my repeated confirmations, my account is still active today.
This behavior shows a total disregard for responsible gambling obligations and player protection. I have kept all emails as proof and I am ready to share them with watchdog organizations.
Players should avoid Winorio Casino at all costs.
September 25, 2025
Unprompted review
Reply from Winorio Casino
Dear George,
Thank you for taking the time to share your experience. We are truly sorry to hear about the repeated difficulties you’ve faced in trying to close your account and the distress this has caused you. We fully understand how serious and sensitive this matter is, especially when it relates to gambling addiction, and we sincerely apologize that your expectations have not been met.
Responsible gaming and player protection are matters we take extremely seriously. Your feedback highlights an area where we must do better, and we deeply regret that your requests have not been handled with the urgency and care they deserve. Offering bonuses or delaying closure after such requests is unacceptable, and your comments will be used to strengthen our procedures and ensure such cases are prioritized in the future.
Best regards,
Winorio Team
Is probably a joke I have sent 7 emails Why i must send again you are obligated to close my account
I HAVE REQUESTED MANY TIMES TO CLOSE MY ACCOUNT AND THEY KEEP ACTIVE.
they send me email not to close etc.
This is unbelievable. They dont hold the rules of resposible gaming.
They however send me offers to make deposit.
September 27, 2025
Unprompted review
Reply from Winorio Casino
Dear Player,
Thank you for taking the time to share your experience. We are truly sorry to hear about the repeated difficulties you’ve faced in trying to close your account. We fully understand how important it is that such requests are handled with urgency, especially when they relate to responsible gaming, and we sincerely apologize that this has not been your experience.
It is unacceptable that you continued to receive promotional messages instead of having your request respected. We take this feedback very seriously, and it will be used to strengthen our procedures to ensure that responsible gaming requests are handled swiftly and with the highest priority.
Please email us at support@winorio.com so that our team can immediately prioritize your case.
Best regards,
Winorio Team
Quick games with fast payouts
Quick games with fast payouts, a perfect mix for casual play.
September 18, 2025
Unprompted review
Reply from Winorio Casino
Dear Mary,
Thank you so much for sharing your positive review. We're delighted to hear that you enjoy the quick games and fast payouts - delivering a smooth, efficient, and fun experience is something we focus on every day. It’s great to know this mix works perfectly for your casual play sessions.
Your feedback motivates us to keep enhancing our platform and offering top-quality pokies, slots, and live casino options for all types of players. If you ever have questions or suggestions, our support team is always available via live chat or email - support@winorio.com.
Best regards,
Winorio Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.