*EDIT* It seems my problem was related to shipment issues. The delay in emails exhange and refund may be explained by summer holidays. My experience was disapointing but as I was refunded,... See more
Company replied
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See what reviewers are saying
*Delivery --> 5 stars superfast (good advice how to make sure receiving the correct chains. *Service --> 5 stars correct (even when dealing with worried customer solution was provided) *... See more
Really helpfull ,frendly and ...in my situation really fast delivery. Thank you.
I was looking for windscreen wipers and I tried 2 different suppliers online. They sent me the wrong model. I tried Winparts and they got it right. The package arrived very quickly so I was very pleas... See more
Company details
- Auto Parts Store
- Auto Accessories Wholesaler
- Brake Shop
- Car Accessories Store
- Car Battery Store
- Tuning Automobile
Written by the company
Winparts is dé online auto onderdelen specialist van Europa. Met ons ruime assortiment doen wij er alles aan om zoveel mogelijk mensen met hun voertuig in beweging te houden. Dagelijks houden wij ons bezig met het uitbreiden van ons assortiment zodat we nog meer kunnen bieden aan de klant. Doordat we vrijwel alle werkzaamheden in house uitvoeren, kunnen wij een snelle levering garanderen. Daarnaast hebben wij een deskundige helpdesk die u graag helpt met al uw vragen. Bij Winparts geloven we dat kwaliteit en toegankelijkheid hand in hand kunnen gaan. Daarom zetten wij ons in voor betrouwbare auto onderdelen voor een betaalbare prijs. Naast originele auto-onderdelen bieden wij ook zogeheten aftermarket-onderdelen, equiparts en producten van ons eigen huismerk, Winparts GO!. Ontdek zelf het gemak van hoogwaardige auto onderdelen voor een betaalbare prijs bij Winparts!
Contact info
Winschoterdiep 70, 9723AB, Groningen, Netherlands
- 0380 833 78
- klantenservice@winparts.be
- winparts.be
4.1
Great
7K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpfull ,frendly and ...in my…
Really helpfull ,frendly and ...in my situation really fast delivery.
Thank you.
April 1, 2026
Unprompted review
Terrible service
Terrible service. When I ordered, I was told delivery would be the next day. In fact, on the third day, they told me it was ready to ship, and they haven't even shipped it yet. Why are you deceiving your customers?
February 16, 2026
Unprompted review
Reply from Winparts.be
Good afternoon,
Thank you for your feedback. We are very sorry to hear that you had to wait so long for your order, even though the expected delivery time indicated a much faster delivery. We sincerely apologize for the inconvenience.
Delays often have a cause we could not have predicted beforehand. I would be happy to look into the cause and the current order status. Could you please contact reviews@winparts.nl, quoting your order number?
We hope we can resolve this as soon as possible.
Kind regards,
Thirsa
very good parts but they need to care…
very good parts but they need to care of client more discount
January 28, 2026
Unprompted review
Ordered 2 batteries, only received 1
I ordered 2 identical batteries, but only one was delivered. I sent an email to customer support just one hour after delivery and received a quick response: the problem would be forwarded internally. Since then and I have not received any further response.
Mistakes can happen, but what matters is how they are dealt with. In the case of winparts, you should not expect any help.
Was there only one battery in stock? Was the second battery lost during transport? Did they accidentally send only one? I don't know because I'm not getting an answer. I was told that they are processing the issue. How can that take days? It should be a matter of minutes, hours at most.
The whole thing would be completely harmless if there were better communication on their part. The way it is now, it's a lose-lose situation. They get a bad review from me, and I'm sitting here wondering if I'll ever get a second battery and when? Or will they offer me a refund and I'd better order another battery from a competitor—because I need my car to be roadworthy.
I can only advise everyone not to order from here, especially if you rely on the spare parts.
January 28, 2026
Unprompted review
Reply from Winparts.be
Dear Max,
Thank you for your review. I'm sorry to hear that you received an incomplete order. Our apologies for this.
Once this happens, we will notify our distribution centre, so they can start an investigation into the whereabouts of the missing parts. If they find the parts in our warehouse, they will be sent your way. You'll receive an email as confirmation. If they should have left the warehouse we will contact the delivery company and go from there. When we do not have answers yet, we can't inform you. When we do you'll be the first to know.
If you have any questions about the status, you can alwas contact our customer service again. We're happy to help you further.
Kind regards,
Tim
So happy with the support
So happy with the support! So considerate of the customers! I made a genuine mistake with an order and I was refunded immediately. Thank you very much.
January 5, 2026
Unprompted review
very good advisory service!
December 10, 2025
Unprompted review
Nice and fast delivery
Nice and fast delivery. Perfect items as expected.
December 8, 2025
Unprompted review
Serious work and fast delivery
Serious work and fast delivery, I highly recommand !
See ya !
August 21, 2025
Unprompted review
Never have received anything…
Never have received anything…
UPS Never call or send anything too, and now i see it turn back to you, just have loose money and time.
August 22, 2025
Unprompted review
Reply from Winparts.be
Dear David,
Thank you for your review.
We are sorry to hear that you never received your parcel. Unfortunately, it can happen that a parcel is automatically returned. This is often due to an incomplete address or incorrect information.
We understand that it can be frustrating that the parcel has been returned, but we will refund the money as soon as the return has been processed by us.
We apologise for the inconvenience.
If you would like to contact us about this, please feel free to send an email to reviews@winparts.nl, stating your order number and the problem.
Kind regards,
Zoë
This company delivers the parts very…
This company delivers the parts very quickly, they come packaged with care and fit perfectly. thanks
August 27, 2025
Unprompted review
Parcel not complete
*EDIT*
It seems my problem was related to shipment issues.
The delay in emails exhange and refund may be explained by summer holidays.
My experience was disapointing but as I was refunded, I upvote my inital review.
=============
Things went wrong with my first experience with winparts.
I ordered oil filter, air filter and 6L of engine oil to service my car at a reasonable price.
I received only one parcel with oil filter.
Ah to buy locally oil and air filter at normal price.
1 month later, no news from winparts , never received what I paid for, no refund.
August 22, 2025
Unprompted review
Reply from Winparts.be
Dear Philippe,
Thank you for your review. I'm sorry to hear that you haven't received your complete order. It seems like something went wrong either at our warehouse or during shipment. Our apologies for the inconvenience. We would love to help you out with the rest of your order or with a refund if you so choose.
Could you sent us an email at reviews@winparts.nl with the ordernumber and the complaint? We will then make sure to resolve this problem.
Kind regards.
Tim
It didn't arrive
August 18, 2025
Unprompted review
Reply from Winparts.be
Dear Jan-Luc,
Thank you for your review. I'm sorry to hear that your order hasn't arrived on the expected date. Could you send us an email with your ordernumber and the complaint to info@winparts.nl? We would love to help you figure out what is going wrong.
Kind regards,
Tim
All good
All good, no complaints, my order was delivered very fast, the next day!
June 27, 2025
Unprompted review
They deliver quite fast and orders…
They deliver quite fast and orders arrived as described and prices are a little bit better compared with other retailers like autodoc
May 6, 2025
Unprompted review
My question was answered very quickly…
My question was answered very quickly and I am satisfied
April 15, 2025
Unprompted review
fast and secure
March 5, 2025
Unprompted review
Very positive experience
*Delivery
--> 5 stars superfast (good advice how to make sure receiving the correct chains.
*Service
--> 5 stars correct (even when dealing with worried customer solution was provided)
* Website
--> 4 star, best to doublecheck chain size
Overall experience: Very positive and I would advice everyone to use Winparts !!
February 27, 2025
Unprompted review
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