Winter Hats 4U Reviews 258

I have worn berets for many years, normally buying them in France. The quality of my recent purchase is not so robust as the felt beret I am used to wearing. It is nice, but not as nice.

Excellent range and great quality

Delivered very quickly and well packaged, really pleased definitely recommend!!

I ordered two peaked caps for half price in the sale and they are perfect. I wear them whilst walking my dogs - they stay out even in the wind. Very pleased with my purchase.

Delivered quickly. Very happy with my hat. Good quality. Reasonable price

I? think the quality of the Breton cap is very good. Measurement and fit is also good.
I am very satified with the purchase.
Thank you.

Good quality thick hat at a cheap price with fast delivery cant ask for more

The hat I ordered is well made, is the correct colour as shown on the website, and fits perfectly. It looks great on, and certainly looks much more expensive than it was. The package arrived within 5 days. All in all very happy with my purchase.

UPDATE: My Bank have reviewed my case and evidence and challenged Winterhats 4 u for the money back on a “Charge Back” (actually Fascinators 4u – same people running all of these). They have refunded and successfully brought the case to a conclusion getting the money back, this demonstrates the strength of my case. I am still about £5 out of pocket (sending the product back) which makes my blood boil only because of the type of the person and their attitude. Avoid avoid avoid, plenty others will sell what they sell.

Original Review...
I would be careful about purchasing from this company and the sister/parent company Fascinators 4 Weddings (from whom the money was taken by) - same people. I wish I’d have checked Trust Pilot before purchasing and hope my review aids someone who has or might have no alternative but to make a purchase here as it’s the only place to get their product - check it right away and if anything is wrong, get on it immediately - I’ve seen reviews indicating similar difficulty when when inside their returns policy period.

Purchased a hat as a Christmas present for my brother, well in advance of Christmas for a change (5th December). Upon receiving the hat on Boxing Day, my brother informed me that he hat didn’t fit, and so I got onto them there at Winter Hats 4U on the 28th December.

Immediately blunt and defensive without willingness to help, he claimed my 14 days had past for a refund and was not prepared to exchange the hat for a replacement (one that fits). I measured the hat and it was in fact 1cm larger than labelled, which can easily be the difference between the hat fitting securely and hanging low or blowing off in the wind.

After a few uneasy email responses from WH4U, I was told if it was too big, that would be grounds for a refund because he could send it back to the manufacturer as faulty goods. I sent the hat back (at cost to me) along with a video of me measuring the hat carefully and accurately - there can be no question upon seeing my measurement.

Two weeks had past when I contacted WH4U twice for updates. At this point I told he was only about 2/3 of the way through his Christmas returns (encouraging), and then was met with further strong resistance, claiming they have measured the hat 3 times and it was as expected - no evidence of this unlike myself with a video. Every response of mine was met with denial of the inaccurate size irrespective of my unquestionable video evidence. I had responses telling me that the manufacturer had been making superior quality hats since 1903 and many other deflective arguments, as well as other irrelevant arguments for this situation - like the size of his own head and comparing the size as smaller than his head so must be ok.

He kept offering to chase the director for a good will gesture whilst he now has has my money and the product - also telling me I can have the hat back for a further £6 delivery to cover their costs. He is the director (all one person), this came across strange.

There hasn’t been an ounce of basic customer service or willingness to resolve the situation. I was happy in the initial contact for a replacement hat to be sent as long as they took the time to measure and ensure the new one was accurate in size - after all, the Christmas present was still very much wanted. I happen to have the same hat for myself (purchased elsewhere online) but in a different colour and same size, which fits perfectly, as did the one I originally saw in a shop previous to my own purchase.

I now want my money back (having spend 20% of the value of the hat) sending it back, I will be out of pocket even if I do get that back. I’ve taken advice from Citizens Advice, but Director keeps declaring this a Consumer Contracts Regulations 2014 issue - focussing on the fact that I notified them outside of their own self imposed 14 day returns policy (no leniency for Christmas returns like most retailers), whereas this hat isn’t as described - i.e. larger than the labelled size. It is therefore a Consumer Rights issue covered by the Act of 2015 under the implied terms that all goods must be as described. I offered to take this to an ADR scheme, but he’s not willing to going down that path, forcing me to take legal action.

Interesting the bad reviews here on TP, he is urging customers to retract their poor reviews citing the damage it can do to a small business. We come on here to share our honest experience for the benefit of - I don’t often do these like most, it comes out of sheer frustration and unreasonable behaviour. My advice would be to work on the customer service efforts and be reasonable both in communication and action, rather than forcing customers down a legal path like it doesn’t matter to them - my guess is that they take the risk that not many people would spend out more than cost the product to take it further.

Exactly what I was looking for, good price and speedy delivery.

Lovely hat now received after a little confusion.

Good quality, warm gloves.

My Husband is very happy with cap and fits perfectly! Had ordered from another company but unfortunately they could not supply it, so delighted when found this !

Excellent Value and quality, coupled with free delivery

Service and product excellent

Easy to order & fantastic delivery service via Royal Mail! My husband loves his new baker boy 😊

Hat is good quality. Delivery as required. Advertised as a 'medium' with 57 cms. However, hat is labelled as 'one size' and is marginally small but still wearable.

Lovely caps and well made, every cap matches my Blazers i got from Dobells, I had previously brought a Cap in Fleetwood in Lancs 2 yrs ago and the Quality and fitting was superb, Hawkins Caps are the best, Postage was super fast and was well packaged too, Thank you for your service, I look forward to my next purchase from you soon