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Made an order for padded shorts. Ordered small, large and extra large. All three are small. Can’t get anyone to answer emails. Very bad customer service!
I have purchased half a dozen products from Winx Wheels and have been very satisfied with their style and durability. As stated, they guarantee there products and the customers satisfaction. I can co... See more
Company replied
Just had a 6000k 13 day ride, purchased the denim look pants, wore them everyday, were mint, even wore them to the pub in the evenings. Do yourself a favour, if you are wanting comfortable gear essen... See more
Company replied
Company details
Written by the company
Padded Motorcycle Shorts, Cycling Shorts, Cycling Bibs, Ergonomic Ultra Shorts, Cycle Mate, Best cycling shorts, best bike shorts. Winx Wheels Cycling & Motorcyclist Equipment
Contact info
Australia
- winxwheels.com
3.7
Average
847 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quilty products from a trusted company…
Quilty products from a trusted company who actually backs up what they say and care about there customers
I have 2 products from winx now and I'm pleased with both and they threw in a free lever lock and keyring wich is generous of them🤙👌🤟
March 13, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for your kind words and for choosing Winx! We're thrilled to hear that you're pleased with our products and that you appreciate the additional gifts. Ensuring customer satisfaction is always our top priority, and we're glad we could exceed your expectations. If you ever need anything else or have any questions, please feel free to reach out. We're here to help!
Safe Rides!
Winx Wheels
Ordered pants that still haven’t…
Ordered pants that still haven’t shipped after 3 weeks, failed to refund my money so I submitted a dispute to my credit card company.
March 11, 2024
Unprompted review
Reply from Winx Wheels
Hi Steven,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had while waiting for your order to be delivered. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheels
So far I have only ordered two items
So far I have only ordered two items. One is on its way and waiting for the other to be processed. Smooth transaction with ordering and polite messages sent to me. I'll be sure to look into other products.
March 11, 2024
Unprompted review
Reply from Winx Wheels
Dear David,
We are thrilled to learn about your satisfaction with our service. Our team always strives to provide exceptional service and products to our valued customers. Your positive experience reaffirms the hard work we put in every day.
Should you have any further questions or require assistance, please don't hesitate to reach out to us.
Thank you once again for your kind words and for choosing Winx Wheels. We look forward to serving you in the future.
Best regards,
WinxWheels Team
The right riding pants
I checked different websites for riding pants, and being a big guy I had a hard time riding my size. I put on the pants as soon as I got them and went for a ride. The pants are very comfortable and stylish without being bulky. I highly recommend the riding pants.
March 8, 2024
Unprompted review
Reply from Winx Wheels
Hi Robert,
We're pleased that you have found the perfect pants for you. Thank you for trusting us and for the recommendation. We aim to provide comfort and protection to our customers.
Ride safe and we appreciate your support!
Best regards,
WinxWheels Team
Worth Checking Out
Riding in hot weather in jeans is not always pleasant, especially on long rides. I came upon Winx Wheels on Facebook, and while skeptical, I did some research and found some favorable reviews. At the time, they were offering a nice discount during a sale and took them up on.
I love the stretch fabric of the pants. They breath pretty well (I say pretty well as I'm also an avid hiker and breathable fabrics can only do so much when riding or hiking in hot, humid weather. Installing/removing the padding is simple.
One suggestion I would make to anyone thinking about buying a pair (I want to buy a second pair for long trips) is don't let your ego get the best of you. If you are on or close to the next size in your waist, order the next size larger. I learned the hard way. The pants fit me, but it would be nice to have a little more room. You need to air dry the pants, so that is why I wish I ordered a second pair.
Overall, I rate these pants 5 stars because, the price point is less than other pants that I was considering.
March 8, 2024
Unprompted review
Reply from Winx Wheels
Hello Neal,
Thank you for sharing your experience with our MotoPants! We appreciate your thorough and thoughtful feedback. It's great that you found it comfortable and breathable during your rides and hikes.
Your sizing advice is valuable for potential buyers, and we appreciate your honesty about your own experience. We understand the importance of comfort, and we'll certainly consider your suggestion for future improvements.
We're thrilled that you gave our MotoPants a 5-star rating, and we're honored to be your choice over other options. We look forward to providing you with excellent products and services in the future.
If you decide to purchase a second pair, we'll make sure it's a smooth and satisfying experience for you.
Ride on, and stay comfortable!
Best regards,
WinxWheels Team
Winx Review
Wow! What an amazing company, communication with me was the best I’ve ever experienced and I’m in Australia. The product is fantastic and the service is outstanding. Thank you so much 😊
March 5, 2024
Unprompted review
Reply from Winx Wheels
Hi Stacey,
Thank you so much for your incredibly positive feedback! We are thrilled that you had such a fantastic experience with our company. It's truly heartening to know that our communication and service exceeded your expectations, even from across the globe in Australia.
We are dedicated to providing excellent products and outstanding service to our customers, and your kind words motivate us to continue delivering at the highest level.
Thank you for choosing us, and we look forward to serving you again in the future!
Ride safe,
WinxWheels Team
Product knowledge
They have customers back for getting products delivered.
They communicate to customer on a high level.
If for some odd shipping or product issue
they will make it right,I know because that happened to me.The company took care of everything related to product issue.
Well done Winx Wheels
Sincerely
Chuck Perlock
March 7, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for sharing your experience with us! It's incredibly rewarding to hear that you feel supported when it comes to getting your products delivered promptly and efficiently.
We strive to maintain clear and effective communication with our customers, so it's fantastic to know that our efforts have resonated with you. While we always aim for smooth sailing, we understand that unforeseen issues can occasionally arise. We're committed to making things right in such situations, and I'm delighted to hear that we were able to resolve any product issues you encountered promptly.
Your acknowledgment means a lot to us, Chuck. We're dedicated to providing top-notch service and ensuring our customers are completely satisfied with their Winx Wheels experience.
If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Safe Rides!
Winx Wheels
Great riding pants!
While looking for riding pants I researched quite a few brands. I chose Winx Wheels. After wearing these riding pants for a couple thousand miles I know I made the right choice. They are durable yet very comfortable. Plus they don’t flap around in the wind. After riding you can easily remove the armor making them even more comfortable to walk around in.
Highly recommend!
March 6, 2024
Unprompted review
Reply from Winx Wheels
Thank you so much for taking the time to share your feedback with us, Joe! We're so glad to hear that you've had such a positive experience with our Winx Wheels RideReady Moto Pants.
We're proud to offer durable and comfortable riding gear that enhances your experience on the road. The fact that the pants don't flap around in the wind and that the armor can be easily removed for added comfort after riding are features we're particularly pleased you appreciate.
Your recommendation means a lot to us, and we're grateful for your support.
Safe Rides!
WinxWheels
Don’t deal with this company
Don’t deal with this company, their service department sucks and their return policies suck, if you’re entitled to a refund you’ll never see it!!
February 1, 2024
Unprompted review
Reply from Winx Wheels
Hi Len,
My name is Manny, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for the negative experience you had while processing your return. Your satisfaction is our top priority, and we are committed to resolving your concerns promptly and efficiently.
I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Manny
Operations Manager
Winx Wheel
Pants as advertised!
Ordered 2 pairs of pants...both fit great, comfortable, and feel durable. It's really nice when the product matches the advertising!
February 15, 2024
Unprompted review
Reply from Winx Wheels
We're glad that you found the best fit of RideReady MotoPants for you, Steve!
We value your feedback and it's fulfilling to know that you're satisfied with your purchase. We can't wait to serve you again!
Safe Rides!
WinxWheels
I purchased a value pack that included
I purchased a value pack that included, a seat comfort cushion, a throttle handbrake lock, padded underpants and some gloves. Recieved the goods in under two weeks and am very happy with all of the items. Especially the padded cushion as it is a lot more economical then replacing with a gel seat and is secure and comfortable on the bike. The lock is great and small enough to take anywhere. Also I have recently ordered the pants and will give a review on them after I receive them.
March 5, 2024
Unprompted review
Reply from Winx Wheels
Hello Andrew,
We're pleased that you are satisfied with the products you ordered from us and it made a difference on your rides. Here at WinxWheels, our goal is to make products that help in the everyday life of our customers. Your comfort, protection, and the security of your bike are our priorities.
We appreciate your support!
Feel free to reach out if you have further questions.
Best regards,
WinxWheels Team
Good pricing really good fit highly…
Good pricing really good fit highly recommend 👌
January 25, 2024
Unprompted review
Reply from Winx Wheels
Hi Tyler,
We really appreciate your feedback! We're glad that you're satisfied with your purchase and we're looking forward to serving you again 😊
Safe Rides~
WinxWheels
Winx made this new biker happy!
I'm leary of FB advertisements but took a chance on Winx by ordering jeans with pads, locking system, padded underwear, and gloves. My order arrived within two weeks and my wife thought I looked sexy (I'm 64 yo) in the jeans. She kept laughing as I wore them for the next several days. I ordered size L gloves based on the sizing, but had to return them for XL even though my man hands aren't big at all. Within an hour of mailing the L gloves back and informing Winx, the XL gloves were on their way. I'm very happy with the quality and appearance of the gear, and will certainly consider Winx for my next purchases. Cheers!
January 31, 2024
Unprompted review
Reply from Winx Wheels
Hi Keith,
Thank you so much for taking the time to share your positive experience with our products and our customer service team. We're thrilled that we're meeting your expectations and that you've ordered more products from us. We strive to create products that are both practical and stylish.
Thank you again for choosing us and for your wonderful feedback.
Ride safe,
WinxWheels Team
Quality riding pants
Quality riding pants that look good and are very comfortable. Sizing is spot on, and pants have stretch where needed, so you can order fitted size.
Knee armour is adequate, but I updated the hip armour.
Takes 1 week from order for tracking to start and 10-14 days for delivery.
February 27, 2024
Unprompted review
Reply from Winx Wheels
Hi Richard,
Thank you so much for your feedback on our RideReady Moto Pants! We're glad to hear that you find them both stylish and comfortable. It's great to know that the sizing was spot on and the stretch in the pants provides a perfect fit. We appreciate your insight on the knee armor and acknowledge your choice to upgrade the hip armor for added protection.
Regarding the shipping process, we understand the importance of timely delivery, and your input about the tracking initiation period is duly noted. We'll strive to enhance this aspect of our service to provide an even smoother experience for our customers.
We're grateful for your support and hope you continue to enjoy your Winx Wheels RideReady Moto Pants on all your journeys.
Best regards,
The Winx Wheels Team
My Winx riding pants are very…great
My Winx riding pants are very comfortable and well made I even got a pair for my wife.
February 2, 2024
Unprompted review
Reply from Winx Wheels
We're so glad to know that you're very satisfied with your recent purchase from us, Patrick! Winx Wheels Team genuinely appreciate your feedback.
Not only you got a riding buddy, y'all also got matching RideReady 🙌 We really can't wait to serve you again.
Safe Rides to the both of you!
WinxWheels Team
Still waiting to receive my order
I want to thank Sarah for helping me figure out when my order is coming. They assured me that it’s on its way and for my trouble they were kind enough to give me a little discount which is always appreciated. Thank again Sarah. 3/3/25 my order still hasn’t arrived?
February 7, 2024
Unprompted review
Reply from Winx Wheels
You are most welcome, Nuri.
We also want to thank you for allowing us to resolve any of your concern.
Should you have any questions, we'll be here to help.
Sincerely,
WinxWheels
Any company can fill an order and send…
Any company can fill an order and send you your merchandise, but the real five star company deserve that rating because of customer service. The part I ordered was the wrong size ( my fault) when I contact Winx Wheels and Janelle the problem was resolved professionally and quickly, with no hassles. Their customer service is top notch.
February 27, 2024
Unprompted review
Reply from Winx Wheels
Hello Chuck,
Thank you for the 5-star rating! We're pleased that you're satisfied with your experience with us. Our team is grateful for your support and trust. Providing our customers with the best experience and high-quality products are our priorities.
Ride safe and enjoy your journeys!
Best regards,
WinxWheels Team
Just had a 6000k 13 day ride
Just had a 6000k 13 day ride, purchased the denim look pants, wore them everyday, were mint, even wore them to the pub in the evenings. Do yourself a favour, if you are wanting comfortable gear essential for riding, purchase none other as these definitely are,
cheers Peter
February 19, 2024
Unprompted review
Reply from Winx Wheels
Hi Peter,
Thank you for taking the time to share your experience! We're thrilled to hear that the Winx Denim RideReady Moto Pants accompanied you on your 6000km adventure seamlessly. It's fantastic to know they provided both comfort on the ride and a stylish option for evenings at the pub.
We appreciate your recommendation and look forward to being a part of your future rides.
Safe Rides!
Winx Wheels Team
Amazing
Very good quality and comfortable. Great looks. I ordered another pair!
February 23, 2024
Unprompted review
Reply from Winx Wheels
Hello Jone,
Thank you for your support! We're pleased you find our products of good quality and it fits perfectly on you. We're cheering for your next comfortable and amazing ride!
Ride safe,
WinxWheels Team
Quality Control
I had to return a pair of moto pants to change size through no fault of Winx. There was no feedback to me that they had arrived back to Winx (from Australia) and I had to follow up myself months later. The second pair are a good fit and comfortable but the press stud in the waist of the pants failed before I even put the pants on and I had to replace it with a known brand stud.
Peter K
February 17, 2024
Unprompted review
Reply from Winx Wheels
Hi Peter,
Thank you for sharing your feedback. We received your email. Please know that we are taking every feedback seriously and we will look into this matter to avoid further issues arising in the future. We aim to provide our customers with quality products and best service.
Feel free to reach out if you have further questions.
Kind regards,
WinxWheels Team
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