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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many people appreciate the efficient customer service and prompt response times, noting that the work is often completed quickly and to a high standard. Reviewers also frequently mention the reasonable pricing. However, some customers also noted discrepancies in quoted prices, with the final cost being higher than initially stated, which caused dissatisfaction for a few.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the reliable, trustworthy, and helpful... See more

Price

Clients share positive opinions on price, consistently finding them fair, honest, and reasonable. Many... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was easy. Their gas safe engineer arrived on time and carried out an annual service on our boiler. He was polite and professional, leaving no mess. The bill was exactly as quoted with no surp... See more

Rated 5 out of 5 stars

Arranged for the engineer to come out and look at a fault we had with the cold water kitchen tap and toilet. The engineer came within the time slot given and rang to let me know he was on his way.... See more

Rated 5 out of 5 stars

Very professional, friendly,clean and tidy plumbing team. Sam,Mike,Conor and JP were exceptional transforming our large bathroom into a wetroom and "bathroom.Nothing was too much trouble and they we... See more

Rated 5 out of 5 stars

Wirral Gas engineer gave a call prior to attending. He worked efficiently servicing an old boiler and left the area clean and tidy upon completion of the work. He was professional and friendly throug... See more


Company details

  1. Heating Contractor
  2. Plumber

Written by the company

Your local heating & plumbing specialists based in Wirral. Wirral Gas has over 30 years' experience in heating service, installation and repair. We provide you with the friendly and efficient customer service you deserve. This includes our pledge of personal accountability and the confidence that the price tag will be competitive and supported by the best local tradesmen. We cover a wide range of domestic installations and repair and all our engineers are Gas Safe registered. We understand your time is valuable so we offer appointment times to suit you. We are based in Wallasey and cover all areas of the Wirral.


Contact info

5.0

Excellent

TrustScore 5 out of 5

800 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful Bathroom.

Wonderful staff - professional, polite and trustworthy. Nothing was too much trouble for any member of the different teams that were involved in installing my beautiful new bathroom, from the rip out of the truly awful old bathroom, to fitting my new one, which looks gorgeous. I'm thrilled with the work that has been done, and would not hesitate to recommend Wirral Gas.

October 3, 2025
Rated 5 out of 5 stars

Great service

Great service. Had problem with pairing unit to phone but stuck with it until it was sorted. Went beyond normal work ethic and am most grateful for his doggedness and care

September 25, 2025
Rated 5 out of 5 stars

Fabulous

From beginning to end the service provided by Wirral Gas was exceptional. From the quote to finish all went great. The communication between myself and Wirral Gas was excellent and was always kept up to date with booking and invoicing. Most importantly the engineer arrived on the date and time advised, not just fail to arrive like most other companies I have used. I would highly recommend Wirral Gas and will definitely use their services in the future.

September 17, 2025
Rated 5 out of 5 stars

Excellent company

Excellent company. Have used them for over 10 years for full central heating and annual servicing. Very friendly and professional. Would thoroughly recommend them.

September 19, 2025
Rated 5 out of 5 stars

Excellent

Excellent, friendly and efficient service. Sean installed a new hob and serviced my gas boiler not just expertly but in far less time than I expected.

September 16, 2025
Rated 5 out of 5 stars

Boiler service

Wirral Gas engineer gave a call prior to attending. He worked efficiently servicing an old boiler and left the area clean and tidy upon completion of the work. He was professional and friendly throughout. Job was also reasonably priced. Will use again.

September 8, 2025
Rated 4 out of 5 stars

Great service

Great service and came back within an hour of ringing to fix a small leak from the boiler.
2nd year we've used Wirral Gas and will definitely use them again.
Thanks to the whole team 😊

September 2, 2025

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