Wiserchoice Reviews 3

Can't get hold of anyone. The only way to speak to them is through a chatbot. It takes probably 10 minutes of questions to get through, but then you are in a queue for approximately 40 minutes. Before someone tell you "thanks for waiting" and no further response. Absolutely useless! You get no service out of them whatsoever.

I had a auto renewal notice from Wiser Choice for my motorbike. I tried for over an hour to try and cancel the auto renewal but couldn't find a way to do it on their company portal. Eventually managed to get onto a chat line. I tried this many times but had an oops this doesn't seem to be working notice from them. The chat line with Amanda was the final straw I asked for Amanda to send me a confirmation email that my Auto renewal had been cancelled. Amanda said she couldn't do this and said she send me a message. No message came through. I emailed Wiser Choice and recieved a convoluted response that said my insurance with them had lapsed? this was on the 2nd Oct 2025. I replied and said I was insured with them until my policy ran out on Oct 24th 2025. No replies...The company has problems. I'd hate to think what would happened if I had made a claim. I've lost a months insurance as well!!!!

Make a wise choice and make it not this company , totally vile to speak to , emails bounce back . Proof of no claims were never asked for and when we said we had 16 yrs and sent them they said we would only give you 9 yrs back , but if my wife earned the 16 yrs surely she entitled to have them back, down right horrible people to speak to avoid at all cost