wish.co.uk 

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Rated 1 out of 5 stars

Looked for a new dog coat for pup who's outgrown his first jacket. None that looked suitable included measurements I especially need back length as he's a dachshund. All coats sellers seem to offer ar... See more

Rated 1 out of 5 stars

Trying to return an item and can't get anywhere of how to return. Says to go to customer support which I did but I just keep going round in circles. Tells me to go to my history but says I don't have... See more

Rated 1 out of 5 stars

Horrible Horrible experience . I bought lunch boxes from the company - some of the boxes delivered broken and damaged , with very poor quality plastic. I did the guest checkout and now having trouble... See more

Rated 1 out of 5 stars

Long waiting time for totally inferior products. Ordered “my perfect eyes “which is nothing more than a tiny sample size of a moisturiser. Was quoted “As Seen on Tv”. Don’t be taken in by these Chi... See more

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  1. Shopping & Fashion

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No returns due to Covid!

All I can say is there is no contact number to ring - customer service emails takes a few emails to reply and if you need to send anything back, you can't due to covid?
AVOID!

August 10, 2022
Unprompted review
Rated 1 out of 5 stars

I wish Wish would shut down

Once again I gave this place a chance and yet again they simply let me down, I ordered mens summer shoes and double checked foot sizes with uk and and European foot measurement tables and the footwear that arrived wouldn't fit on a child let alone me. They take your money and just do not care. Scumbags!

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Takes a bit of time but worth the wait

You can get some good bargains on Wish. Delivery times are very variable. I ordered some reusable makeup remover pads. They took about 6 weeks to arrive. My GF was very impressed by them so i ordered some more. They came in about a week.

Most products I have ordered have been pretty much as advertised. I guess you get what you pay for.

August 2, 2022
Unprompted review
Rated 1 out of 5 stars

Having used wish several times before I…

Having used wish several times before I should have known better judging by the previous experiences.
However one last chance I thought!
Unfortunately yet again I have been let down due to the fact that wish use Evri as their preferred courier.
Everybody in the UK know how rubbish they are at delivering parcels.
My parcel managed to get all the way from China to the UK only to get to our local depot and then the usual trouble starts.
Message from Evri on the tracking page stating there is a holdup with my parcel.
Meaning either it's damaged or lost either way you are then stuck in limbo as you can't contact Evri and then you send wish a message through their online system, which deffinately isn't based in this county! You get aessage back saying our representative will be in touch in 2 tp 3 days. Sometimes they get back to you but the answer usually has no resemblance to the question.
Then you have to send another message and so on.
Eventuality you get a refund that usually takes a further 10 days.
I could have cycled to China and back in the time it takes to get your money back.
I would suggest that you get your house in order Wish or eventually you won't have any customers left.
I for one won't waste my time any more.

August 2, 2022
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! I wish I could put minus stars! Terrible service. Learning disabled person mistakenly ordered AirPods which were priced at twice the price from Apple direct. We tried to cancel the order immediately but were refused. The order took 6 weeks to arrive. Their policy was to accept returns with a full refund if not delivered within max timeframe. We couldn't return item because courier requires phone number and email address which were not given, and NZ post will not accept items with 3 lithium batteries. $544 out of pocket with no recourse at all. In addition we just checked the authenticity of the AirPods that were sent and find that they are fake not true apple AirPods as advertised. Customer service takes 2-3 days to reply to any message. This is terrible service. Do not buy from WISH!!! or you will WISH you hadn't!

August 1, 2022
Unprompted review
Rated 1 out of 5 stars

I keep getting alerts and promotional…

I keep getting alerts and promotional messages if after I have Unsubscribed more than once. I have tried to raise this matter through Customer Service agents and all I get from them is instructions on how to Unsubscribe and asking me to Unsubscribe.

July 23, 2022
Unprompted review
Rated 1 out of 5 stars

Be very careful what you order

Be very careful what you order. Wish have some good deals but remember you usually get what you pay for. Another problem with Wish is if they send you a wrong item, they will ask you to pay for returning it. When they receive the return of the wrong item they will not refund the postage you pay to send it back.

July 22, 2022
Unprompted review
Rated 1 out of 5 stars

Returned a pair shoes didn’t fit they…

Returned a pair shoes didn’t fit they say the shoes haven’t arrived but I’ve shown evidence that they have signed for the package but still saying they haven’t received the package and still haven’t received a refund which by law your meant to receive a refund immediately I won’t be buying from wish again

July 18, 2022
Unprompted review
Rated 1 out of 5 stars

Return for refund

Ordered a cheap set of solar power remote controlled lights, received correct lights but no remote control.
Advised to return and they will refund, as if I'm going to return to china, and that is what I'm sure they rely on.
Never again hopeless setut.

July 18, 2022
Unprompted review
Rated 1 out of 5 stars

Customer support of Wish is useless

Customer support of Wish is useless. They don't respond to complaints properly. They give completely irrelevant answers over and over again pretending they have solved the issue.

July 17, 2022
Unprompted review
Rated 1 out of 5 stars

Scammers

I ordered 4 items from wish and put in a discount code which was excepted and was told it would be taken off at checkout. My money was taken with no discount. I have messaged wish several times about this issue and they just kept saying the code wasn't valid, but my arguement is you should be inform that the code is void before they take the money. Each time I message them they just repeat the same thing, so now I know it was one big scam and I will never order from them again.

July 11, 2022
Unprompted review
Rated 1 out of 5 stars

I ordered 2 items from wish to be…

I ordered 2 items from wish to be picked up. I have had no notification that they had arrived and now it says I can no longer receive my items. I will no longer shop on wish and will be telling my friends. I tried to talk to someone and they couldn't help so my problem has gone to another customer service person that will take 2-3days. The items were due on 5/7/22.

July 8, 2022
Unprompted review
Rated 1 out of 5 stars

WARNING ⚠️ FRAUDULENT COMPANY STAY AWAY.

Purchased a few clothing items which I thought were well priced. The items didn’t arrive and I wasn’t refunded. They make you feel like you’re buying something cheap but they do this a million times over with no intention of sending out the item and accepting online money transactions with no intention of refunding their customers.
Contact your bank and flag them up. They need to be stopped.
WARNING ⚠️ FRAUDULENT COMPANY STAY AWAY.

July 1, 2022
Unprompted review

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