Wit Training Reviews 

I ordered the new Nike Metcon 8 trainers. I did not receive them 7 days later so contacted WIT. They replied within a day to say they would look into it but then received no replies afterwards. 10 days later I still don’t have my order. Won’t be using them again. Such a shame as I was wanting to order new clothing too.

Ordered a pair of metcon 7s on Friday and paid extra for next day, item has not arrived today Saturday 3rd Sep. I have used wit many times and on almost all my orderes I have used next day delivery and it's always arrived ND, normally with Royal Mail, I see now it's Evri 🤦🏼‍♀️😔 (Hermes) no option for Royal Mail. I'm hoping my order arrives soon so I can update this review but I will be thinking again about ordering from wit if they continue to only offer Evri as courier.

No next day delivery, although paid extra for it. Unable to contact an actual person. No reply to emails apart from automated responses. Might be better to order direct from the brand websites.

be careful - orderd a t-shirt over a week and still not aririved, you cannot contact them by phone as there is no number, takes ages for them to reply on email, advising me to wait still - still no item and no refund

I received my Velites hand grips today and was very excited to try them. However, having tried a friends on mine looked too small. So I contacted Customer Services and asked if this was 'normal' or if I had been sent the wrong size. I received a response in minutes from Jon Beaumont, who was extremally helpful. As I had bought a different model to my friend, Jon suggested the sizing may be different, however he said I could send them back and re-order a bigger size, if I felt they were not comfortable. He was extremally helpful and the response was immediate....Amazing thank you Jon

I wouldn’t even want to award 1star. Popular gym apparel however they are not set up like other retailers. Completed online returns, as with most online orders sometimes you pick multiple sizes to try. I have returns the items within days of arrival for a refund and 6 weeks later still owed £95. They state returns will take up to 25 working days which alone in this industry is terrible however they have even gone beyond that. Will never be using their website ever again.

Jon was a huge help and responded really quickly. My metcons were faulty and coming away at the heel causing discomfort when worn. Bought them in December but still had a quick reply, options for refund or exchange and made it super easy to go through the process. Great customer service.

Excellent customer Service , Jon was very helpful.

There was a problem with a pair of metcons I ordered from WIT, within 24 hours the problem had been looked at, resolved and a new pair on the way, brilliant customer service!

I ordered a pair of sneakers to resell abroad. They sent them inside a plastic bag rather than in box so the shoe box got completely ruined.
I contacted customer support asking for a considerable discount so that I could still sell them and a gentleman named Jon Beaumont refunded me only $7.80 because he says the shoe box is only there to protect the sneakers. So he seems to not care that I will not be able to sell this. Now I will have to dispute this through my credit card.

Put in an order with an incorrect email address - contacted customer service team - Jon was so helpful and quickly helped me to resolve the issue. Always a happy customer Thank you.

Had some issues with Royal Mail not being able to find my address - reached out to WIT's customer service who where very quick to reply, super friendly and helped resolve the situation. Thank you to Jon on their team.

Refund rip off

Beware as it will take over 2 weeks for them to recognise your return and then another 25 days to get your money back! 😡

I’d rather buy else where just in case.

Hope this helps others….

I do like most of the products but when you do have to return it’s 5 weeks to receive a refund which is way longer than most online stores. Completely puts me off purchasing again

Quick replies, speak with an actual human who knows the product and stock well. Faultless customer service which is why I always shop WIT for my CrossFit supplies

They let u pay 6.99 for next day delivery but my items still haven’t arrived 72 hours later. Emailed them but no reply regarding this. The other item I purchased ended up not being in stock (even though it was when I paid for it) & 72 hours later they email saying either ask for a refund or pick another item that is the same amount. I’m just writing this review because my experience with this company has been horrible. I guess it’s an option for NOBULL products at a slightly cheaper price but it’s not worth the hassle. Go direct to NOBULL. Awful experience

Really great customer service - I had made a mistake in my order which was corrected very quickly and sent out. Thanks!

Order arrived fast and in perfect condition.

Will be using them again in the future.

Purchased Romaleos Online as a gift for a weight training event - with next day delivery - 5 days later still no delivery - no response - auto emails to say 'they are sleeping' - no next day delivery - no explanation - do delivery at all yet - absolute shambles of communication. Would definitely not recommend or buy from them again.